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15 Florence Street Corner of Florence and Lake St , 4870, Cairns, Australia

Review Score

Based on 2109 reviews

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7.8

Service

9.3

712 reviews

Location

8.4

439 reviews

Comfort

6.9

316 reviews

Room

6.6

703 reviews

Breakfast

5.7

188 reviews

Amenities

4.1

126 reviews

WiFi

3.1

74 reviews

100% Verified Real Reviews

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9.3

"Fantastic service"

Professional, friendly service, and great reception and management. Average wait staff and housekeeping. Room service is perfect.

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8.4

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Parking is rare. Excellent sightseeing, restaurants and bars nearby. Convenient car access and well-priced parking.

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6.9

"Comfortable"

Decently comfortable, spacious rooms with great beds. Small bathrooms, noisy rooms, and deficient A/C.

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6.6

"Room is all right"

Acceptable rooms; big, clean, and with great beds. Small bathrooms and poor room maintenance. Old rooms with complaints about the furniture, minibars, and A/C. Shower can be a problem. Acceptable TV's and kitchenettes.

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5.7

"Breakfast is average"

Decent and moderately priced breakfast.

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4.1

"Amenities are not the best"

Generally old facilities, although conference area was good. Nice hotel grounds and entrance area is alright. Elevator in need of updating. Architecture not so nice.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to the city centre with good shopping options nearby.

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6.5

"Room is all right"

Acceptable rooms; big, clean, and with great beds. Rooms needing maintenance, with bad bathrooms and A/C.

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5.4

"Breakfast is average"

Decent and moderately priced breakfast.

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4.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.1

"Complaints about WiFi"

Complaints about WiFi.

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9.1

"Fantastic service"

Friendly service and great reception.

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8.3

"Great location"

Great location.

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6.8

"Room is all right"

Acceptable rooms; big, clean, and with great beds. Outdated, badly maintained rooms with poor furniture.

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6.2

"Food is all right"

Food is all right.

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6.1

"Breakfast is average"

Breakfast is average.

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4.2

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Fantastic service"

Friendly service and great reception.

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8.4

"Great location"

Great location.

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8.0

"Clean"

Clean rooms.

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7.0

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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6.9

"Room is all right"

Acceptable rooms; big, clean, and with great beds.

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5.8

"Breakfast is average"

Breakfast is average.

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4.1

"Amenities are not the best"

Hotel buildings could use some improvement.

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9.5

"Fantastic service"

Friendly service.

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8.0

"Great location"

Great location.

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8.0

"Clean"

Clean rooms.

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6.7

"Room is all right"

Tidy rooms with excellent beds.

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6.2

"Food is all right"

Food is all right.

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5.2

"Breakfast is average"

Breakfast is average.

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3.2

"Vibe is not too good"

Vibe is not too good.

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