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7-10-5 Nishi-Shinjuku, Shinjuku-ku, , 160-0023, Tokyo, Japan

Review Score

Based on 5731 reviews

heart

8.0

Location

9.6

1727 reviews

Service

8.6

1321 reviews

Cleanliness

7.5

558 reviews

Breakfast

7.5

277 reviews

WiFi

5.1

77 reviews

Room

5.0

1864 reviews

Comfort

3.4

1012 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location with good access by car. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. Airport access is difficult.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception. Average wait staff and housekeeping. Booking process is sufficient. Laundry service can be improved. Room service is perfect.

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7.5

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.5

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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5.1

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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5.0

"Room is all right"

Guests complain about maintenance, furnishing, TV's, and views. Small, old rooms with deficient A/C and minibars. Rooms are tidy, with decent beds. Small rooms and poorly cleaned bathrooms. Shower was ok.

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3.4

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.4

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.4

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.1

"Tasty breakfast"

Tasty breakfast.

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5.4

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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4.6

"Room needs to be improved"

Poor A/D and televisions in poorly cleaned and maintained rooms. Clean rooms with reasonable beds but small and outdated.

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3.1

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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9.8

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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9.1

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.8

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.6

"Tasty breakfast"

Tasty breakfast.

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5.1

"Regular internet service"

Regular internet service.

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5.0

"Room is all right"

Rooms are outdated, small and have insufficient A/C. Somewhat poorly maintained, yet clean rooms with nice beds, but mediocre furniture. Small rooms and poorly cleaned bathrooms.

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3.9

"More comfort would be nice"

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

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9.3

"Great location"

Great location with good access by car. Close to public transport and the train. Shopping, restaurants and bars in the area are great.

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8.6

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.0

"Clean"

Cleanliness is lacking in rooms and bathrooms.

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5.4

"Room is all right"

Excellent beds in moderately tidy rooms. Small, cramped rooms with insufficiently clean bathrooms and substandard furniture.

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5.1

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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3.9

"More comfort would be nice"

Beds are good but rooms are small, noisy, with complaints about comfort.

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9.5

"Great location"

Great location near lots of shopping. Train station is close.

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8.0

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping.

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7.3

"Clean"

Clean rooms.

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5.1

"Room is all right"

Clean, reasonable rooms. Small rooms with below average bathrooms and poor maintenance.

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2.8

"More comfort would be nice"

Rooms are described as uncomfortable, loud and cramped.

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