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7-10-5 Nishi-Shinjuku, Shinjuku-ku, , 160-0023, Tokyo, Japan

Review Score

Based on 5040 reviews

heart

7.9

Location

9.5

1738 reviews

Service

8.6

1313 reviews

Cleanliness

7.5

551 reviews

Breakfast

7.2

279 reviews

Room

4.8

1861 reviews

WiFi

4.3

74 reviews

Comfort

3.1

1013 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location with good access by car. Near public transport, airport, and train station. Central location with great sightseeing, dining out and shopping.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception. Average wait staff and housekeeping. Booking process is sufficient. Hotel security can be an issue. Laundry service can be improved. Recreation staff is ok. Room service is perfect.

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7.5

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.2

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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4.8

"Room needs to be improved"

Guests complain about maintenance, furnishing, TV's, and views. Small, old rooms with deficient A/C and minibars. Rooms are tidy, with decent beds. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.1

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.4

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.3

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.5

"Clean"

Rooms are clean, but bathrooms are not.

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7.1

"Tasty breakfast"

Tasty breakfast.

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4.4

"Room needs to be improved"

Badly maintained rooms, with poor A/C and unclean bathrooms. Clean rooms with reasonable beds but small and outdated.

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4.4

"Complaints about WiFi"

Wifi quality could be improved.

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2.9

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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9.4

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.7

"Fantastic service"

Nice reception with friendly service and standard housekeeping.

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7.5

"Tasty breakfast"

Tasty breakfast.

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6.8

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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5.0

"Room is all right"

Rooms are quite clean and beds are standard. Smaller, older rooms with problematic bathroom cleanliness.

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4.3

"Complaints about WiFi"

Complaints about WiFi.

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2.9

"More comfort would be nice"

Rooms are average, though small, lacking comfort, and quite noisy.

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9.8

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.6

"Clean"

Clean hotel facilities. Clean rooms.

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7.0

"Tasty breakfast"

Breakfast is average.

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5.4

"Room is all right"

Rooms are clean and decent overall with okay beds. Poorly maintained, old, small rooms with poor bathrooms.

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3.3

"More comfort would be nice"

Uncomfortable, small rooms, with decent beds.

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9.2

"Great location"

Great location, close to the train station.

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8.4

"Fantastic service"

Fantastic service.

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7.0

"Best value for money"

Fairly good value for money.

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7.0

"Clean"

Relatively clean rooms.

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4.9

"Room needs to be improved"

Small and somewhat poorly cleaned rooms.

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3.1

"More comfort would be nice"

Small and uncomfortable rooms.

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