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Paseo Kukulcan Km 2.5 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 605 reviews

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6.6

Location

8.2

93 reviews

Bar and Beverages

7.1

15 reviews

Beach

6.8

89 reviews

Service

6.4

171 reviews

Breakfast

5.3

24 reviews

Food

4.3

113 reviews

Room

3.7

145 reviews

Vibe

2.4

63 reviews

Amenities

2.3

62 reviews

WiFi

1.5

27 reviews

100% Verified Real Reviews

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8.2

"Great location"

Great location with good parking availability. Nearby to the city center and beach with excellent sightseeing.

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7.1

"Bar is awesome"

Bar is awesome. Standard alcoholic drinks.

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6.8

"Reasonable beach"

Reasonable beach. Beach needs a clean.

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6.4

"Service is adequate"

Guests complain about reception and service professionalism. Average wait staff and housekeeping, but very friendly.

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5.3

"Breakfast is average"

Breakfast is average.

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4.3

"Food could be better"

Food and menu are not highly reviewed. Average dining experience.

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3.7

"Room needs to be improved"

Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Rooms need better maintenance with complaints about beds, furniture, and bathrooms. Spacious rooms with excellent views. Standard air conditioning.

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2.4

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively luxurious.

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2.3

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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8.3

"Great location"

Great location.

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6.9

"Reasonable beach"

Reasonable beach.

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6.6

"Service is adequate"

So-so, but friendly, service, but low rated reception.

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5.8

"Breakfast is average"

Breakfast is average.

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4.6

"Food could be better"

Food could be better.

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3.8

"Room needs to be improved"

Badly-maintained rooms with poor beds.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.2

"Amenities are not the best"

Hotel buildings could use some improvement.

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1.5

"Complaints about WiFi"

Complaints about WiFi.

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8.1

"Great location"

Great location.

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7.0

"Beautiful beach"

Beautiful beach.

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6.4

"Service is adequate"

Service is average, but very friendly.

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4.4

"Food could be better"

Food could be better.

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3.7

"Room needs to be improved"

Room needs to be improved.

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2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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8.3

"Great location"

Great location.

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7.2

"Beautiful beach"

Beautiful beach.

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6.7

"Service is adequate"

Service is average, but very friendly.

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6.0

"Comfortable"

Comfortable.

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4.2

"Room needs to be improved"

Room needs to be improved.

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3.9

"Food could be better"

Food could be better.

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2.3

"Amenities are not the best"

Hotel buildings could use some improvement.

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