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Hotel - Review and Rate

Review Score
Based on 1128 hotel reviews

heart_hoteldetailed

7.8

Location

9.0

Service

6.8

Room

6.3

Food

6.0

Amenities

5.5

Comfort

5.4

Breakfast

5.0

Cleanliness

4.1

Value

3.6

WiFi

0.0

INTERCONTINENTAL AT THE PLAZA

INTERCONTINENTAL AT THE PLAZA

401 WARD PARKWAY, 64112, Kansas City, United States of America

Rating: 7.8 out of 10 (1128 Reviews)

100% Verified Real Reviews

9.0

Great location

  • Great location but pricey parking.
  • Great sightseeing, restaurants and shopping nearby.

6.8

Service is adequate

  • Service is average, but very friendly.
  • Reception and restaurant service were acceptable, but there are complaints about the housekeeping.
  • Room service could have been improved.
  • Great valet service.
  • Concierge service could be more helpful.

6.3

Room is all right

  • Old, poorly cleaned rooms with okay beds and acceptable sizes.
  • Small rooms and poorly cleaned bathrooms.
  • Poorly maintained rooms with subpar A/C, minibars, and kitchenettes.
  • Great view.
  • Average balconies and furniture.
  • Shower can be a problem.

6.0

Food is all right

  • Decent food and menu.

5.5

Ordinary amenities

  • Hotel has an average building, generally, but an excellent conference centre.
  • Older facilities and unpleasant entrance area.
  • Terrace is not particularly attractive.
  • Elevator in need of updating.
  • Beautiful architecture.

5.4

Comfortable

  • Mediocre comfort, room sizes and beds.
  • Small bathrooms, noisy rooms, and deficient A/C.

5.0

Breakfast is average

  • Breakfast is average.

4.1

Could use a good cleaning

  • Bathrooms and rooms are untidy.
  • Hotel facilities could use a good clean.

3.6

Value for money could be better

  • Value for money could be better.

0.0

Complaints about WiFi

  • Wifi quality could be improved.

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INTERCONTINENTAL AT THE PLAZA