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84-86 The Esplanade , 4217, Surfers Paradise, Australia

Review Score

Based on 759 reviews

heart

6.6

Location

9.4

194 reviews

WiFi

6.5

11 reviews

Pool

5.7

15 reviews

Room

5.1

341 reviews

Service

4.9

147 reviews

Wellness Area

4.4

16 reviews

Comfort

3.5

131 reviews

Breakfast

2.9

7 reviews

Food

2.5

15 reviews

Amenities

1.9

95 reviews

100% Verified Real Reviews

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9.4

"Great location"

Good location, close to public transport. Great shopping and the beach nearby. Parking is good and affordable.

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6.5

"Regular internet service"

Average wifi quality. Relatively high internet cost.

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5.7

"Ordinary pool"

Ordinary pool.

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5.1

"Room is all right"

Average rooms, poorly cleaned and maintained. Small, old, poorly cleaned rooms and uncomfortable beds. Great views, but low quality air conditioning, televisions, and furnishing. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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4.9

"Service could be improved"

Complaints about reception service. Service is relatively friendly. Service generally professional but some complaints about housekeeping. Room service could have been improved.

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4.4

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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3.5

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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2.9

"Breakfast can be improved"

Breakfast can be improved.

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2.5

"Food could be better"

Food could be better.

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1.9

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Lacking in outdoor sports facilities.

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9.2

"Great location"

Excellent location near the beach with acceptable parking.

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4.8

"Room needs to be improved"

Fantastic views, but less well rated beds, room size, and cleanliness. Rooms are outdated and not well-kept with poor balconies and A/C. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem.

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4.4

"Service could be improved"

Complaints about reception service. Professional and reasonably friendly service.

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3.3

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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2.8

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.3

"Food could be better"

Food could be better.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.6

"Amenities are not the best"

Older facilities and unpleasant entrance area.

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9.4

"Great location"

Excellent location near the beach with acceptable parking.

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7.9

"Best value for money"

Best value for money.

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5.7

"Ordinary pool"

Ordinary pool.

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4.8

"Service could be improved"

Complaints about reception service. Service is relatively friendly.

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4.4

"Room needs to be improved"

Rooms have cleanliness complaints and low rated A/C, furniture, and beds. Views are great but rooms are poorly-maintained and bathroom is substandard. Shower can be a problem.

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3.5

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.0

"More comfort would be nice"

Generally poor comfort, particularly the beds, and A/C is lacking.

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2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.1

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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10.0

"Beautiful beach"

Beautiful beach.

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9.5

"Great location"

Great location with excellent parking and nearby beach.

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7.6

"Best value for money"

Best value for money.

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4.9

"Room needs to be improved"

Lovely views, yet rooms lack cleaning and maintenance with unsatisfactory beds.

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4.8

"Service could be improved"

Generally poor but acceptably friendly service.

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3.8

"More comfort would be nice"

Not very comfortable, with poor beds.

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1.8

"Amenities are not the best"

Hotel buildings could use some improvement.

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1.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

Photos from travellers