cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

84-86 The Esplanade , 4217, Surfers Paradise, Australia

Review Score

Based on 1544 reviews

heart

6.5

Location

9.3

409 reviews

Service

4.9

267 reviews

Room

4.5

680 reviews

WiFi

4.1

24 reviews

Breakfast

3.5

10 reviews

Comfort

3.5

248 reviews

Food

2.8

35 reviews

Vibe

1.8

171 reviews

Amenities

1.6

225 reviews

100% Verified Real Reviews

grey circle

9.3

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Average parking. Excellent sightseeing, restaurants and bars nearby. Affordable parking.

grey circle

4.9

"Service could be improved"

Complaints about reception service. Relatively friendly and professional service. Housekeeping and management are lacking. Room service could have been improved. Booking process is sufficient. Hotel security can be an issue.

grey circle

4.5

"Room needs to be improved"

Lovely view, although rooms are small, old and poorly cleaned. Guests complain about the furniture, balconies, beds, and TVs. Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

grey circle

4.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

grey circle

3.5

"Breakfast can be improved"

Breakfast can be improved.

grey circle

3.5

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

grey circle

2.8

"Food could be better"

Food could be better.

grey circle

1.8

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Hotel is fairly plain.

grey circle

1.6

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Lacking in outdoor sports facilities. Terrace is not particularly attractive.

grey circle

9.1

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Average parking. Affordable parking.

grey circle

5.8

"Ordinary pool"

Ordinary pool.

grey circle

4.4

"Service could be improved"

Service could be improved. The service was acceptably friendly and professional, with decent reception staff. Room service could have been improved.

grey circle

4.1

"Room needs to be improved"

Fantastic views, but less well rated beds, room size, and cleanliness. Rooms are outdated and not well-kept with poor balconies and A/C. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem.

grey circle

4.0

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

3.3

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

grey circle

3.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

grey circle

2.6

"Food could be better"

Food could be better.

grey circle

1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

grey circle

1.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

grey circle

9.3

"Great location"

Great location. Great shopping and the beach nearby. Average parking. Affordable parking.

grey circle

5.0

"Service is adequate"

Complaints about reception service. Service is relatively friendly.

grey circle

4.3

"Complaints about WiFi"

Complaints about WiFi.

grey circle

3.5

"Room needs to be improved"

Outdated, small, and poorly cleaned rooms with poor beds. Rooms are poorly-furnished and cleaned, with insufficient A/C. Subpar balconies in poorly maintained rooms. Great view. Shower can be a problem.

grey circle

3.1

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

grey circle

2.7

"Food could be better"

Food could be better.

grey circle

1.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

grey circle

1.7

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

grey circle

9.3

"Great location"

Excellent location near the beach with acceptable parking.

grey circle

7.7

"Best value for money"

Best value for money.

grey circle

4.8

"Service could be improved"

Generally poor but acceptably friendly service.

grey circle

4.7

"Room needs to be improved"

Guests complained about size, comfort, cleanliness, and bathrooms. Rooms are outdated and not well-kept with poor balconies and A/C. Great view.

grey circle

3.6

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

grey circle

1.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

grey circle

1.4

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

Photos from travellers