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84-86 The Esplanade , 4217, Surfers Paradise, Australia

Review Score

Based on 1317 reviews

heart

6.6

Location

9.3

348 reviews

Wellness Area

5.0

22 reviews

Service

4.7

228 reviews

Room

4.4

572 reviews

WiFi

3.5

21 reviews

Comfort

3.4

213 reviews

Food

2.9

30 reviews

Vibe

1.8

143 reviews

Amenities

1.6

188 reviews

100% Verified Real Reviews

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9.3

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Average parking. Excellent sightseeing, restaurants and bars nearby. Affordable parking.

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5.0

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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4.7

"Service could be improved"

Complaints about reception service. Relatively friendly and professional service. Housekeeping and management are lacking. Room service could have been improved. Booking process is sufficient.

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4.4

"Room needs to be improved"

Lovely view, although rooms are small, old and poorly cleaned. Guests complain about the furniture, balconies, beds, and TVs. Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.4

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.9

"Food could be better"

Food could be better.

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1.8

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

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1.6

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Lacking in outdoor sports facilities.

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9.1

"Great location"

Great location. Great shopping and the beach nearby. Average parking. Affordable parking.

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5.7

"Ordinary pool"

Ordinary pool.

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4.9

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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4.3

"Service could be improved"

Complaints about reception service. Relatively friendly and professional service. Room service could have been improved.

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3.9

"Room needs to be improved"

Fantastic views, but less well rated beds, room size, and cleanliness. Rooms are outdated and not well-kept with poor balconies and A/C. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem.

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3.2

"Complaints about WiFi"

Wifi quality could be improved.

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3.1

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.8

"Food could be better"

Food could be better.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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9.4

"Great location"

Excellent location near the beach with acceptable parking.

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4.6

"Service could be improved"

Complaints about reception service. Service is relatively friendly.

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3.7

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Excellent views, but some issues with beds and room maintenance. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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3.1

"More comfort would be nice"

Generally poor comfort, particularly the beds, and A/C is lacking.

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2.7

"Food could be better"

Food could be better.

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1.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.8

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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9.4

"Great location"

Excellent location near the beach with acceptable parking.

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4.7

"Room needs to be improved"

Rooms have issues with cleanliness, uncomfortable beds, and poor A/C. Great views but rooms are small and bathrooms not great. Subpar balconies in poorly maintained rooms.

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4.6

"Service could be improved"

Generally poor but acceptably friendly service.

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3.5

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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1.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.4

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

Photos from travellers