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84-86 The Esplanade , 4217, Surfers Paradise, Australia

Review Score

Based on 1074 reviews

heart

6.6

Location

9.2

281 reviews

Service

4.8

185 reviews

WiFi

4.7

16 reviews

Room

4.5

472 reviews

Comfort

3.5

181 reviews

Breakfast

2.9

7 reviews

Food

2.6

22 reviews

Vibe

2.0

119 reviews

Amenities

1.9

122 reviews

100% Verified Real Reviews

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9.2

"Great location"

Good location, close to public transport. Excellent location with good bars, restaurants, shopping and beaches nearby. Average parking. Affordable parking.

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4.8

"Service could be improved"

Generally poor but acceptably friendly service. Service is relatively professional, but reception and housekeeping are not great. Room service could have been improved.

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4.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.5

"Room needs to be improved"

Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Great view. Rooms are small and old with poor minibars and kitchenettes. Shower can be a problem.

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3.5

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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2.9

"Breakfast can be improved"

Breakfast can be improved.

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2.6

"Food could be better"

Food could be better.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel is relatively stylish.

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1.9

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Lacking in outdoor sports facilities.

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9.0

"Great location"

Great location with good parking availability. Great shopping and the beach nearby.

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5.4

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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4.6

"Service could be improved"

Complaints about reception service. Professional and reasonably friendly service.

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3.9

"Room needs to be improved"

Fantastic views, but less well rated beds, room size, and cleanliness. Rooms are outdated and not well-kept with poor balconies and A/C. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem.

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3.2

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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2.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.5

"Food could be better"

Food could be better.

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1.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.7

"Amenities are not the best"

Older facilities and unpleasant entrance area.

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9.3

"Great location"

Excellent location near the beach with acceptable parking.

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4.8

"Service could be improved"

Complaints about reception service. Service is relatively friendly.

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4.1

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Room maintenance is lacking, as are beds, kitchenettes and furnishings. Great view. Shower can be a problem. Adequate balcony.

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3.2

"More comfort would be nice"

Generally poor comfort, particularly the beds, and A/C is lacking.

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2.5

"Food could be better"

Food could be better.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.1

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating.

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9.2

"Great location"

Excellent location near the beach with acceptable parking.

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7.6

"Best value for money"

Best value for money.

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4.8

"Room needs to be improved"

Lovely views, yet rooms lack cleaning and maintenance with unsatisfactory beds. Balcony could be nicer.

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4.7

"Service could be improved"

Generally poor but acceptably friendly service.

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3.6

"More comfort would be nice"

Not very comfortable, with poor beds.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.8

"Amenities are not the best"

Hotel buildings could use some improvement.

Photos from travellers