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Richmond Way, W14 0AX, London, United Kingdom

Review Score

Based on 2676 reviews

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8.3

Location

9.3

387 reviews

Service

8.3

609 reviews

Wellness Area

8.0

254 reviews

Comfort

7.6

354 reviews

Room

7.3

700 reviews

WiFi

6.5

33 reviews

Breakfast

6.0

144 reviews

Value for money

5.4

227 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Decent, but pricey, parking. Good accessibility by car.

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8.3

"Fantastic service"

Great housekeeping, friendly service, and decent barkeepers. Average reception and restaurant service, but management is not great. Subpar entertainment but professional staff. Room service is average. Smooth booking process.

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8.0

"Great wellness & sports facilities"

Great fitness area with clean wellness facilities. Sauna is ok. Wellness staff could be friendlier.

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7.6

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds. Air conditioning is poor, but bathroom size and noise level are acceptable.

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7.3

"Great room"

Spacious rooms, with nice kitchenettes and beds. Mostly clean rooms with decent TV's. Mediocre sized, poorly cleaned bathrooms. No views, poor furnishings and substandard room maintenance. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

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6.5

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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6.0

"Breakfast is average"

Breakfast is decent but expensive.

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5.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Normally priced food. Free internet. Standard beverage prices.

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9.5

"Great location"

Great location near shopping and public transport.

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8.4

"Fantastic service"

Friendly service, and reception was okay.

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8.0

"Very comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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7.7

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.7

"Great room"

Spacious rooms but guests said they were run-down and old, and didn't like the bathrooms. Great beds in acceptably clean rooms with good TV's. Shower can be a problem.

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6.1

"Breakfast is average"

Breakfast is average.

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5.5

"Fairly good value for money"

Fairly good value for money.

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4.7

"Complaints about WiFi"

Complaints about WiFi.

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9.3

"Great location"

Good location, close to public transport.

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8.3

"Fantastic service"

Friendly service.

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8.3

"Great wellness & sports facilities"

Great wellness & sports facilities.

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6.3

"Room is all right"

Bathrooms not great but beds are good, and room acceptably clean.

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5.8

"Breakfast is average"

Breakfast is average.

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5.3

"Fairly good value for money"

Fairly good value for money.

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9.4

"Great location"

Great location.

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8.5

"Fantastic service"

Friendly service.

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7.6

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds.

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6.9

"Food is all right"

Food is all right.

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6.8

"Room is all right"

Rooms are standard overall, but very spacious with comfortable beds.

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8.2

"Fantastic service"

Fantastic service.

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5.9

"Room is all right"

Room is all right.

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4.8

"Amenities are not the best"

Hotel buildings could use some improvement.

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