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Richmond Way, W14 0AX, London, United Kingdom

Review Score

Based on 2756 reviews

heart

8.3

Location

9.4

390 reviews

Service

8.0

616 reviews

Wellness Area

7.9

267 reviews

Comfort

7.7

367 reviews

Room

7.0

715 reviews

WiFi

5.9

28 reviews

Value for money

5.2

233 reviews

Breakfast

4.9

145 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Decent, but pricey, parking. Good accessibility by car.

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8.0

"Fantastic service"

Great entertainment, and friendly service, especially at the bar. Average reception and restaurant service, but management is not great. Great housekeepers and professional service. Room service is average. Booking process is sufficient.

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7.9

"Great wellness & sports facilities"

Great fitness area with clean wellness facilities. Great wellness staff. Sauna not so nice.

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7.7

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds. Average noise level with mediocre sized bathrooms.

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7.0

"Great room"

Decent rooms with standard TV's, but substandard maintenance. Spacious rooms, with nice kitchenettes and beds. Dated, poorly cleaned rooms. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem. Poor furniture and views. Minibar can be a problem.

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5.9

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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5.2

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Normally priced food. Standard beverage prices.

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4.9

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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9.6

"Great location"

Great location near shopping and public transport.

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8.4

"Bar is awesome"

Bar is awesome.

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8.4

"Fantastic service"

Friendly service, and reception was okay.

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8.1

"Very comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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7.8

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.2

"Great room"

Rooms are large and mostly clean, with great beds. Poor maintenance in rooms and bathrooms. Shower can be a problem.

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5.5

"Fairly good value for money"

Fairly good value for money.

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5.2

"Breakfast is average"

Breakfast is average.

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9.4

"Great location"

Great location.

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8.2

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.1

"Fantastic service"

Friendly service.

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8.0

"Very comfortable"

Very comfortable.

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6.3

"Room is all right"

Fairly clean rooms, but inadequate bathrooms.

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5.7

"Quite clean"

Room cleanliness is acceptable.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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9.5

"Great location"

Great location.

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8.3

"Fantastic service"

Friendly service.

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7.9

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds.

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6.8

"Food is all right"

Food is all right.

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6.6

"Room is all right"

Rooms are standard overall, but very spacious with comfortable beds.

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5.2

"Quite clean"

Quite clean.

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7.9

"Fantastic service"

Fantastic service.

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6.0

"Room is all right"

Room is all right.

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