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Richmond Way, W14 0AX, London, United Kingdom

Review Score

Based on 2473 reviews

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8.2

Location

9.2

386 reviews

Service

8.5

599 reviews

Comfort

7.6

371 reviews

Wellness Area

7.5

230 reviews

Room

6.3

680 reviews

Breakfast

5.1

124 reviews

Value for money

4.8

200 reviews

WiFi

4.2

38 reviews

100% Verified Real Reviews

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9.2

"Great location"

Great location. Shopping, restaurants and bars in the area are great. Close to public transport and the train. Decent, but pricey, parking. Reasonable sightseeing and quite near downtown. Good accessibility by car.

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8.5

"Fantastic service"

Efficient, friendly service, but complaints about management. Reception and bar service are as expected. Room service is average. Great housekeeping but inferior entertainment.

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7.6

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Noise level is acceptable, although A/C is insufficient and bathrooms are small.

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7.5

"Great wellness & sports facilities"

Great fitness area with clean wellness facilities. Sauna is ok. Wellness staff could be friendlier.

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6.3

"Room is all right"

Great beds in decently clean and large rooms. Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with inadequate A/C and bad minibars. Shower can be a problem. TV's not great and no view.

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5.1

"Breakfast is average"

Breakfast is decent but expensive.

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4.8

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Beverages could be cheaper. Free internet.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Great location"

Great location near shopping and public transport. Average parking.

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8.6

"Fantastic service"

Efficient, friendly service with a nice reception. Room service is average. Bar service is acceptable.

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8.4

"Rather comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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7.3

"Great wellness & sports facilities"

Great wellness & sports facilities.

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6.6

"Room is all right"

Great beds in decently clean and large rooms. Poorly-maintained rooms with unsatisfactory bathrooms, TV's and furniture. Shower can be a problem.

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5.3

"Breakfast is average"

Breakfast is average.

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4.9

"Value for money could be better"

Value for money could be better.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Good location, close to public transport.

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8.6

"Fantastic service"

Service is professional and friendly.

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7.8

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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7.6

"Rather comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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6.1

"Room is all right"

Rooms are large and mostly clean, with great beds. Poor maintenance in rooms and bathrooms.

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5.1

"Breakfast is average"

Breakfast is average.

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4.8

"Value for money could be better"

Value for money could be better.

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4.4

"Complaints about WiFi"

Complaints about WiFi.

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9.4

"Great location"

Great location near lots of shopping.

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8.7

"Fantastic service"

Friendly service.

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7.6

"Rather comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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7.5

"Great wellness & sports facilities"

Great wellness & sports facilities.

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6.7

"Room is all right"

Fairly clean, spacious rooms with great beds, but poorly rated bathrooms.

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6.5

"Food is all right"

Food is all right.

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5.3

"Breakfast is average"

Breakfast is average.

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5.0

"Fairly good value for money"

Fairly good value for money.

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9.2

"Great location"

Great location.

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8.3

"Fantastic service"

Fantastic service.

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7.4

"Bar is awesome"

Bar is awesome.

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7.4

"Great wellness & sports facilities"

Great wellness & sports facilities.

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6.6

"Decent vibe"

Decent vibe.

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5.7

"Room is all right"

Room is all right.

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5.3

"Ordinary amenities"

Average hotel building.

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5.3

"Quite clean"

Quite clean.

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4.6

"Value for money could be better"

Value for money could be better.

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