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2 2 1 NISHI SHINJUKU SHINJUKU , 160 8330, Tokyo, Japan

Review Score

Based on 10085 reviews

heart

8.7

Location

9.6

3615 reviews

Food

8.5

729 reviews

Service

8.0

2534 reviews

Breakfast

7.8

560 reviews

Room

7.1

2936 reviews

Amenities

6.6

775 reviews

Vibe

6.1

938 reviews

WiFi

3.7

97 reviews

Wellness Area

3.3

38 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station. Excellent parking and car access.

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8.5

"Delicious food"

Generally pleasant dining experience with a varied menu and good snacks. Food is pricey, and side dishes are average. Great desserts and beef dishes. Good sushi.

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8.0

"Fantastic service"

Friendly and professional service with lovely management and decent housekeeping. Reception is alright, but restaurant service is disappointing. Good shuttle service. Concierge service is average. Room service is perfect. Recreation staff is nice.

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7.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Great room"

Spacious, clean rooms with great views. So-so beds and bathroom size. Inadequate minibars in older, poorly-maintained rooms. TV's and furniture not great. Shower can be a problem.

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6.6

"Ordinary amenities"

Hotel has an average building, generally, but an excellent conference centre. Great entrance area, but outdated facilities. Elevator in need of updating. Nice grounds with great facilities for kids. Unspectacular architecture. Smoking area is not nice.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Stylish hotel. Good for traveling with friends.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.7

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station.

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8.8

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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8.7

"Delicious food"

Great dining experience with an excellent menu, great desserts, and excellent snacks. Food is a bit overpriced.

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7.9

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service. Concierge service is average.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.6

"Room is all right"

Outdated rooms with poor beds. Large, clean rooms with wonderful views. Small but relatively clean bathrooms. Rooms are lacking in maintenance, with subpar A/C and furnishing. Shower can be a problem.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area. Stylish hotel.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.6

"Great location"

Great location with good access by car. Near public transport, airport, and train station. Great sightseeing, restaurants and shopping nearby.

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8.3

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service.

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7.3

"Great room"

Great views from big, clean rooms, with decent beds. Poor quality, old rooms with low rated A/C and furniture. Medium sized bathroom.

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7.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.2

"Decent vibe"

Decent vibe. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.9

"Great location"

Great location, with good shopping nearby and easy access by car. Near public transport, airport, and train station.

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8.7

"Delicious food"

Delicious food.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.6

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.8

"Room is all right"

Decent. clean, large rooms with great views. Outdated rooms with substandard beds. Medium sized bathroom.

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6.6

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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6.5

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings. Elevator in need of updating.

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3.7

"Complaints about WiFi"

Complaints about WiFi.

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9.7

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.8

"Delicious food"

Delicious food.

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7.8

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.5

"Tasty breakfast"

Tasty breakfast.

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7.0

"Great room"

Sizeable, orderly rooms with charming views and average bathrooms. Poorly maintained, old rooms, but adequate beds.

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6.5

"Ordinary amenities"

Mediocre building with old facilities.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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3.6

"Complaints about WiFi"

Wifi quality could be improved.

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