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2 2 1 NISHI SHINJUKU SHINJUKU , 160 8330, Tokyo, Japan

Review Score

Based on 10450 reviews

heart

8.7

Location

9.5

3609 reviews

Food

8.6

762 reviews

Service

8.1

2537 reviews

Breakfast

7.8

597 reviews

Room

7.1

2920 reviews

Vibe

6.4

940 reviews

WiFi

4.0

99 reviews

Wellness Area

2.8

38 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station.

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8.6

"Delicious food"

Excellent dining, especially the beef. Good menu with great vegetables. Clean enough dining area, but food is expensive. Snacks and side dishes are tasty. Good sushi.

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8.1

"Fantastic service"

Great management and friendly, professional staff. Decent reception and housekeeping. Good shuttle service. Smooth booking process. Concierge service is average. Room service is perfect. Recreation staff is nice. Hotel security is ok.

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7.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Great room"

Great views from big, clean rooms, with decent beds. Mediocre sized, poorly cleaned bathrooms. Outdated rooms needing maintenance, but the furniture is alright. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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6.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Stylish hotel. Good for traveling with friends.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.7

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station.

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8.8

"Delicious food"

Great overall dining experience, good side dishes, and good snacks. Expensive restaurant, but the menu is fantastic.

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8.1

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service. Concierge service is average. Booking process is sufficient.

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7.6

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Room is all right"

Outdated rooms with poor beds. Large, clean rooms with wonderful views. Bathrooms are moderately-sized, but substandard. Poorly maintained kitchenettes and rooms, with subpar A/C. Shower can be a problem.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Stylish hotel.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.5

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby. Near public transport, airport, and train station.

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8.4

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service. Concierge service is average.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Great room"

Mediocre sized rooms with so-so beds and furniture, but clean. Less well maintained, older rooms with poor A/C, although views are pleasant. Mediocre sized, poorly cleaned bathrooms.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.9

"Great location"

Great location, with good shopping nearby and easy access by car. Near public transport, airport, and train station.

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8.7

"Delicious food"

Delicious food.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.0

"Great room"

Tidy rooms with great rooms and moderately large bathrooms. Spacious rooms, but old and with poor beds.

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6.7

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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9.7

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.7

"Delicious food"

Delicious food.

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8.2

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.6

"Tasty breakfast"

Tasty breakfast.

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6.7

"Room is all right"

Decent beds, furniture, and room size. Clean rooms with great views and standard bathrooms. Old, poorly maintained rooms.

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