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2 2 1 NISHI SHINJUKU SHINJUKU , 160 8330, Tokyo, Japan

Review Score

Based on 9863 reviews

heart

8.7

Location

9.6

3792 reviews

Food

8.5

754 reviews

Service

8.2

2634 reviews

Breakfast

7.5

591 reviews

Room

7.2

3036 reviews

Vibe

6.3

984 reviews

WiFi

4.6

106 reviews

Wellness Area

4.1

40 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station.

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8.5

"Delicious food"

Excellent dining, especially the beef. Good menu and snacks but relatively expensive. Tasty side dishes, desserts, and fruits. Good sushi.

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8.2

"Fantastic service"

Great management and friendly, professional staff. Reception, housekeeping and restaurant service were adequate. Good shuttle service. Concierge service could be more helpful. Room service is average.

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7.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.2

"Great room"

Great views from big, clean rooms, with decent beds. Bathrooms clean enough and adequately sized. Outdated rooms needing maintenance, but the furniture is alright. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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6.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Stylish hotel. Good for traveling with friends.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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4.1

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.7

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station.

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8.9

"Delicious food"

Great dining experience with an excellent menu, great desserts, and excellent snacks. Food is a bit overpriced.

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8.8

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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8.1

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service. Concierge service could be more helpful. Booking process is sufficient.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.8

"Room is all right"

Old but decent rooms with alright furniture and inadequate A/C. Large, clean rooms with beautiful views, but unsatisfactory beds. Bathrooms clean enough and adequately sized. Poorly-maintained rooms with subpar kitchenettes. Shower can be a problem.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area. Stylish hotel.

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4.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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4.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.6

"Great location"

Great location with good access by car. Near public transport, airport, and train station. Great sightseeing, restaurants and shopping nearby.

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8.3

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service. Booking process is sufficient.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Great room"

Spacious, clean rooms with great views. So-so beds and bathroom size. Outdated rooms needing maintenance, but the furniture is alright.

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6.6

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings. Elevator in need of updating.

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6.2

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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5.1

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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9.9

"Great location"

Great location, with good shopping nearby and easy access by car. Near public transport, airport, and train station.

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8.6

"Delicious food"

Delicious food.

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7.9

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.8

"Tasty breakfast"

Tasty breakfast.

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7.2

"Great room"

Rooms are old looking, although spacious, clean and tidy with lovely views. Medium sized bathroom.

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7.1

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area.

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6.7

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings. Elevator in need of updating.

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4.3

"Complaints about WiFi"

Complaints about WiFi.

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9.7

"Great location"

Great location, with good shopping nearby and easy access by car. Close to public transport and the train.

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8.8

"Delicious food"

Delicious food.

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8.1

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.8

"Clean"

Clean hotel facilities. Clean rooms.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Great room"

Sizeable, orderly rooms with charming views and average bathrooms. Poorly maintained, old rooms, but adequate beds.

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6.7

"Ordinary amenities"

Mediocre building with old facilities.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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