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Kempinski

  • hotel stars
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Hai De San Dao. Hou Hai Bin Road, 518054, Shenzhen, China

Review score

Based on 3321 hotel review

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8.9

Location

9.7

890 reviews

Food

8.9

209 reviews

Breakfast

7.8

145 reviews

Service

6.9

771 reviews

Vibe

6.3

704 reviews

Room

6.2

706 reviews

Value for money

4.8

230 reviews

WiFi

1.9

18 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Excellent parking and car access. Near to public transport and the airport.

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8.9

"Delicious food"

Affordable restaurant with a great menu and lovely food, particularly desserts.

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7.8

"Tasty breakfast"

Tasty breakfast.

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6.9

"Service is adequate"

Decent management and adequately professional staff. Complaints about the reception staff, but the service is somewhat friendly. Average wait staff and housekeeping. Concierge service could be more helpful.

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6.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area. Hotel is relatively stylish.

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6.2

"Room is all right"

Medium sized, clean rooms with lovely views and comfortable beds. Rooms are older, with low rated A/C, TV's and kitchenettes. Rooms in need of maintenance, with poorly rated bathrooms and furniture. Shower can be a problem.

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4.8

"Value for money could be better"

Value for money could be better. Affordable food.

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1.9

"WiFi system needs upgrading"

Wifi quality could be improved.

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9.8

"Great location"

Great location with good access by car. Shopping, restaurants and bars in the area are great. Close to public transport.

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9.1

"Delicious food"

Delicious food.

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7.7

"Tasty breakfast"

Tasty breakfast.

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7.5

"Fantastic service"

Great, friendly housekeeping. Service is acceptably professional, but some complaints about reception staff.

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6.6

"Room is all right"

Medium sized, clean rooms with lovely views and comfortable beds. Old rooms with complaints about bathroom cleanliness, TVs, and A/C.

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6.2

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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6.1

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings.

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5.0

"Fairly good value for money"

Value for money could be better.

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9.6

"Great location"

Good location, close to public transport. Great shopping nearby and good access by car.

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8.7

"Delicious food"

Delicious food.

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7.6

"Tasty breakfast"

Tasty breakfast.

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6.9

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area.

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5.7

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings.

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5.2

"Room is all right"

The rooms are alright, but small and old. Clean rooms with wonderful beds and stunning views.

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5.0

"Fairly good value for money"

Fairly good value for money.

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9.8

"Great location"

Great location with good access by car. Shopping, restaurants and bars in the area are great.

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9.0

"Delicious food"

Menu is excellent with tasty food.

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8.1

"Tasty breakfast"

Tasty breakfast.

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6.5

"Service is adequate"

Service is relatively friendly.

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6.4

"Room is all right"

Mediocre, old looking rooms. Comfortable beds.

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5.6

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.2

"Ordinary amenities"

Amenities and facilities adequate but in need of updating.

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4.6

"Value for money could be better"

Value for money could be better.

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9.9

"Great location"

Great location with good access by car. Shopping, restaurants and bars in the area are great. Close to public transport.

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8.9

"Delicious food"

Delicious food.

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6.3

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception.

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6.2

"Room is all right"

Guests complained about the bathrooms and room sizes.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.2

"Ordinary amenities"

Mediocre building with old facilities.

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4.7

"Value for money could be better"

Value for money could be better.

Photos from travellers