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5-6 Hatobacho, 650-0042, Kobe-shi, Japan

Review Score

Based on 7810 reviews

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8.7

Breakfast

8.9

697 reviews

WiFi

8.7

26 reviews

Service

8.6

1860 reviews

Room

8.2

2945 reviews

Location

7.8

1567 reviews

Amenities

7.3

618 reviews

Cleanliness

5.3

394 reviews

Wellness Area

4.7

30 reviews

100% Verified Real Reviews

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8.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.7

"Good internet service"

Good wifi quality. Free internet.

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8.6

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Good shuttle service. Room service is perfect. Great concierge service. Recreation staff is nice. Great hotel security.

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8.2

"Great room"

Big rooms, with nice balconies, good views and reasonable furnishings. Mediocre sized, poorly cleaned bathrooms. Moderately tidy rooms, with average A/C. Old, poorly-maintained rooms with poor minibars and kitchenettes. Shower can be a problem.

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7.8

"Great location"

Great location. Far from city centre but reasonably close to shopping. Good accessibility by car. Close to the beach with great sightseeing. Decent, but pricey, parking. Train station is a bit far. Difficult access to public transport.

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7.3

"Great amenities"

Awesome terrace. Great entrance area, but outdated facilities. Great hotel grounds and outdoor sports facilities. Beautiful architecture. Smoking area is not nice. Good handicap accessible facilities. Well-suited elevator.

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5.3

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

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4.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.7

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping. Good shuttle service. Smooth booking process. Room service is perfect.

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8.3

"Good internet service"

Good internet service.

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8.2

"Great room"

Nice rooms and awesome views from the balconies. Furnishings and room sizes are standard. Untidy, outdated, badly-maintained rooms with bad minibars. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem. Standard air conditioning.

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7.9

"Great location"

Great location. Decent shopping and great sightseeing. Easy car access but inadequate parking. Train station is a bit far. Difficult access to public transport.

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5.1

"Quite clean"

Rooms and bathrooms inadequately cleaned. Hotel facilities could use a good clean.

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4.5

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.7

"Good internet service"

Good internet service.

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8.4

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Good shuttle service. Booking process is sufficient.

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8.2

"Great room"

Large rooms with beautiful balconies and charming views. Bathrooms are large but with substandard cleaning. Outdated, rooms with poor cleanliness and maintenance. Furniture and air conditioning are as expected. Shower can be a problem.

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8.2

"Great location"

Great location. Good dining out, sightseeing, and okay shopping nearby. Good car access, but so-so parking.

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5.1

"Quite clean"

Moderately clean hotel facilities. Bathrooms and rooms are untidy.

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4.8

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.9

"Tasty breakfast"

Tasty breakfast.

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8.8

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Good shuttle service.

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8.5

"Great room"

Big rooms with excellent views, excellent balconies, and excellent beds. Poorly cleaned, old rooms and bathrooms.

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7.3

"Great location"

Great location with good access by car. Decent shopping and great sightseeing. City centre is hard to reach.

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5.0

"Quite clean"

Rooms could be cleaner. Hotel facilities could use a good clean.

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8.5

"Great room"

Good rooms with great views.

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8.3

"Fantastic service"

Friendly service.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.6

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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7.4

"Delicious food"

Delicious food.

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7.4

"Great location"

Great location with good access by car. Shopping is ok.

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5.3

"Quite clean"

Quite clean.

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