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21 PICCADILLY , W1J0BH, London, United Kingdom

Review Score

Based on 1524 reviews

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7.9

Location

9.7

372 reviews

Wellness Area

7.3

36 reviews

Service

7.3

317 reviews

Pool

6.7

52 reviews

Breakfast

5.8

124 reviews

Room

4.1

463 reviews

Value for money

3.9

107 reviews

Cleanliness

3.4

69 reviews

Vibe

3.0

146 reviews

WiFi

2.4

27 reviews

100% Verified Real Reviews

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9.7

"Great location"

Good location, close to public transport. Near city centre with great sightseeing and nearby restaurants. Parking is rare.

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7.3

"Great wellness & sports facilities"

Awesome wellness and fitness areas. Sauna is ok.

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7.3

"Fantastic service"

Friendly service, especially in the restaurant. Service, housekeeping and reception are all fine. Great concierge service. Room service is average.

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6.7

"Ordinary pool"

Ordinary pool.

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5.8

"Breakfast is average"

Breakfast is decent but expensive.

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4.1

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Guests complain about maintenance, furnishing, TV's, and views. Beds are great, but A/C is lacking. Shower can be a problem.

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3.9

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable.

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3.4

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.0

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel is relatively luxurious. Hotel is relatively stylish. Luxury hotel. Good choice for a city trip.

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2.4

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.6

"Great location"

Great location with excellent sightseeing.

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7.1

"Great pool"

Great pool.

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7.1

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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6.2

"Breakfast is average"

Breakfast is average.

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3.8

"Value for money could be better"

Value for money could be better.

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3.7

"Room needs to be improved"

Rooms are small with complaints about cleanliness and A/C. Rooms are badly-kept, and old, with poor furniture, but nice beds. Small rooms and poorly cleaned bathrooms.

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3.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.7

"Great location"

Great location.

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7.6

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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6.7

"Service is adequate"

Friendly, more-or-less professional service, and so-so reception.

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6.3

"Ordinary pool"

Ordinary pool.

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5.6

"Breakfast is average"

Breakfast is decent but expensive.

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4.5

"Amenities are not the best"

Outdated facilities with a decent entrance area. Architecture not so nice.

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3.5

"Value for money could be better"

Value for money could be better. High priced breakfast.

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3.1

"Could use a good cleaning"

Rooms could be cleaner.

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3.1

"Room needs to be improved"

Small bathrooms in older, poorly cleaned rooms. Small, poorly-maintained rooms with no views. Comfortable beds.

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2.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is ok. Hotel could be more stylish. Hotel is relatively luxurious.

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9.7

"Great location"

Great location.

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7.5

"Fantastic service"

Fantastic service.

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6.2

"Food is all right"

Food is all right.

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5.1

"Breakfast is average"

Breakfast is average.

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5.1

"Comfortable"

Small, decently comfortable rooms with excellent beds.

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3.9

"Room needs to be improved"

Small, poorly cleaned rooms and subpar bathrooms. Comfortable beds.

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3.7

"Value for money could be better"

Value for money could be better.

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3.1

"Could use a good cleaning"

Rooms could be cleaner.

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9.7

"Great location"

Great location.

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7.4

"Fantastic service"

Fantastic service.

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5.6

"Ordinary amenities"

Average hotel building.

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3.7

"Room needs to be improved"

Room needs to be improved.

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3.3

"Vibe is not too good"

Vibe is not too good.

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