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21 PICCADILLY , W1J0BH, London, United Kingdom

Review Score

Based on 1931 reviews

heart

8.0

Location

9.6

432 reviews

Service

7.4

389 reviews

Wellness Area

7.0

39 reviews

Pool

6.7

64 reviews

Breakfast

6.4

151 reviews

WiFi

5.7

18 reviews

Vibe

4.9

210 reviews

Room

4.9

531 reviews

Value for money

3.8

95 reviews

Cleanliness

3.7

82 reviews

100% Verified Real Reviews

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9.6

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is a hassle.

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7.4

"Fantastic service"

Friendly, mostly professional service, and so-so reception and restaurant service. Great concierge service. Room service is average. Smooth booking process.

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7.0

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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6.7

"Ordinary pool"

Ordinary pool.

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6.4

"Breakfast is average"

Breakfast is decent but expensive.

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5.7

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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4.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is ok. Stylish hotel. Luxurious Hotel. Good for business people. Luxury hotel. Good choice for a city trip.

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4.9

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Outdated rooms and furniture, with an okay view. Small rooms and poorly cleaned bathrooms. Comfortable beds. Shower can be a problem.

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3.8

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable.

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3.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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9.7

"Great location"

Great location.

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7.3

"Fantastic service"

Friendly service, and reception was okay.

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6.0

"Breakfast is average"

Breakfast is average.

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4.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is ok.

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4.1

"Room needs to be improved"

Poorly cleaned, small rooms with small bathrooms. Rooms are badly-kept, and old, with poor furniture, but nice beds.

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3.9

"Could use a good cleaning"

Rooms could be cleaner.

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3.8

"Value for money could be better"

Value for money could be better.

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9.4

"Great location"

Great location.

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7.3

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.1

"Great wellness & sports facilities"

Great wellness & sports facilities.

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6.9

"Breakfast is average"

Breakfast is average.

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6.8

"Ordinary pool"

Ordinary pool.

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4.4

"Room needs to be improved"

Rooms have cleanliness complaints with poor bathrooms, but beds are great. Rooms are OK size, but old and neglected with poor furniture.

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3.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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3.6

"Value for money could be better"

Value for money could be better.

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3.5

"Could use a good cleaning"

Rooms could be cleaner.

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9.7

"Great location"

Great location.

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5.6

"Breakfast is average"

Breakfast is average.

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5.0

"Comfortable"

More comfort would be nice.

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4.1

"Room needs to be improved"

Room needs to be improved.

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3.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.7

"Great location"

Great location.

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5.9

"Ordinary amenities"

Average hotel building.

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4.5

"Vibe is not too good"

Vibe is not too good.

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3.7

"Room needs to be improved"

Room needs to be improved.

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