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21 PICCADILLY , W1J0BH, London, United Kingdom

Review Score

Based on 1693 reviews

heart

7.9

Location

9.5

377 reviews

Service

7.4

348 reviews

Wellness Area

7.0

39 reviews

Breakfast

5.4

140 reviews

Pool

5.3

54 reviews

WiFi

4.6

26 reviews

Value for money

4.2

97 reviews

Room

3.9

483 reviews

Vibe

3.6

173 reviews

Cleanliness

3.0

69 reviews

100% Verified Real Reviews

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9.5

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Not great access by car, with poorly rated parking.

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7.4

"Fantastic service"

Service is professional and friendly. Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Great concierge service. Room service is average.

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7.0

"Great wellness & sports facilities"

Awesome wellness and fitness areas. Sauna is ok.

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5.4

"Breakfast is average"

Breakfast is decent but expensive.

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5.3

"Ordinary pool"

Ordinary pool.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.2

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable.

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3.9

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Guests complain about maintenance, furnishing, TV's, and views. Beds are great, but A/C is lacking. Shower can be a problem.

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3.6

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Luxurious Hotel. Hotel is relatively stylish. Luxury hotel. Good choice for a city trip.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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9.3

"Great location"

Great location with excellent sightseeing.

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6.9

"Service is adequate"

Reception and service are alright. Service is professional and friendly.

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6.0

"Breakfast is average"

Breakfast is average.

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5.7

"Ordinary pool"

Ordinary pool.

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4.0

"Value for money could be better"

Value for money could be better.

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4.0

"Room needs to be improved"

Older and poorly cleaned rooms with inadequate A/C. Average-sized rooms with great beds. Rooms in need of maintenance, with poorly rated bathrooms and furniture.

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3.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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3.1

"Could use a good cleaning"

Rooms could be cleaner.

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9.6

"Great location"

Great location.

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7.0

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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5.3

"Ordinary pool"

Ordinary pool.

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5.1

"Breakfast is average"

Breakfast is average.

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4.1

"Value for money could be better"

Value for money could be better.

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3.6

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Small bathrooms and rooms, but awesome beds.

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3.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish.

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2.7

"Could use a good cleaning"

Rooms could be cleaner.

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9.6

"Great location"

Great location.

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7.6

"Fantastic service"

Fantastic service.

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6.2

"Food is all right"

Food is all right.

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4.7

"Breakfast can be improved"

Breakfast can be improved.

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4.7

"More comfort would be nice"

Small rooms with complaints about comfort, but good beds.

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4.1

"Value for money could be better"

Value for money could be better.

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3.7

"Room needs to be improved"

Poorly maintained, old, small rooms with poor bathrooms. Comfortable beds.

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3.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.6

"Great location"

Great location.

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6.2

"Ordinary amenities"

Average hotel building.

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4.0

"Vibe is not too good"

Vibe is not too good.

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3.5

"Room needs to be improved"

Room needs to be improved.

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