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100 E FRANKLIN ST , 23219, Richmond, United States of America

Review Score

Based on 942 reviews

heart

8.8

Service

9.0

314 reviews

Location

8.9

242 reviews

Vibe

8.3

155 reviews

Comfort

8.0

180 reviews

Room

7.9

347 reviews

Amenities

7.8

150 reviews

Breakfast

6.4

66 reviews

WiFi

5.3

12 reviews

100% Verified Real Reviews

grey circle

9.0

"Fantastic service"

Efficient, friendly service with a nice reception. Good shuttle service. Valet service is ok. Housekeeping and management are lacking.

grey circle

8.9

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Parking is rare. Standard parking prices. Close to business sites.

grey circle

8.3

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Relatively modern hotel. Stylish hotel. Pleasant entrance area. Nice for romantic trips. Good choice for a city trip. Good for business people.

grey circle

8.0

"Very comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise levels are OK, but A/C is poor.

grey circle

7.9

"Great room"

Big, brand-new, and spotless rooms with awesome beds. Rooms are poorly-maintained with complaints about minibars and A/C. Decently-clean rooms with spacious bathrooms. Shower was ok.

grey circle

7.8

"Great amenities"

Great buildings with excellent terrace and entrance. Unspectacular architecture. Facilities in need of refurbishment.

grey circle

6.4

"Breakfast is average"

Affordable, fairly tasty breakfasts.

grey circle

5.3

"Regular internet service"

Regular internet service. Wifi quality could be improved.

grey circle

8.9

"Fantastic service"

Friendly service and great reception. Good shuttle service.

grey circle

8.9

"Great location"

Great location with good parking availability.

grey circle

7.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating.

grey circle

7.2

"Great room"

Comfortable beds in spacious rooms. Poor bathrooms and substandard room maintenance.

grey circle

6.4

"Breakfast is average"

Breakfast is average.

grey circle

9.1

"Fantastic service"

Friendly service.

grey circle

9.0

"Great location"

Great location.

grey circle

8.1

"Best value for money"

Best value for money.

grey circle

7.9

"Awesome vibe"

Awesome vibe.

grey circle

7.8

"Great amenities"

Good amenities and hotel building is acceptable.

grey circle

7.4

"Great room"

Great room.

grey circle

9.1

"Great location"

Great location.

grey circle

9.0

"Fantastic service"

Friendly service.

grey circle

7.7

"Awesome vibe"

Awesome vibe.

grey circle

7.6

"Very comfortable"

Very comfortable.

grey circle

7.2

"Great room"

Great rooms with decent bathrooms.

grey circle

8.9

"Fantastic service"

Friendly service.

grey circle

8.0

"Very comfortable"

Very comfortable.

grey circle

7.3

"Great room"

Great room.

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