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81 Kensington Gardens Square , W2 4DJ, London, United Kingdom

Review Score

Based on 4021 reviews

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8.3

Location

9.8

1673 reviews

Cleanliness

9.0

703 reviews

Service

8.9

1139 reviews

Vibe

8.5

273 reviews

Food

8.0

130 reviews

Amenities

6.5

299 reviews

Breakfast

6.3

423 reviews

Room

5.9

1755 reviews

WiFi

5.8

153 reviews

Comfort

3.7

1321 reviews

100% Verified Real Reviews

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9.8

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Good car access, but so-so parking.

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9.0

"Clean"

Clean hotel facilities. Clean rooms and bathrooms.

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8.9

"Fantastic service"

Great, friendly housekeeping. Professional service, management and reception. Room service could have been improved. Concierge service could be more helpful.

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8.5

"Awesome vibe"

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish hotel. Pleasant entrance area. Hotel is fairly plain. Good for traveling with friends. Good choice for a city trip.

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8.0

"Delicious food"

Great food and excellent side dishes make for decent dining. Affordable restaurant with great snacks and desserts.

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6.5

"Ordinary amenities"

Hotel buildings are alright and facilities are modern. Great hotel grounds with a beautiful entrance area. Elevator in need of updating. Beautiful architecture.

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6.3

"Breakfast is average"

Breakfast is decent but expensive.

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5.9

"Room is all right"

Kitchenettes and rooms, generally, are OK, although could use some maintenance. Clean and new, but small, rooms, and excellent views. Small but clean bathrooms. Decent beds and minibars. People dislike the TVs, A/C, and furniture. Shower was ok.

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5.8

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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3.7

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.9

"Great location"

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby.

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8.9

"Clean"

Clean hotel facilities. Clean rooms.

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8.9

"Fantastic service"

Reception and housekeeping are great and service is attentive.

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8.3

"Delicious food"

Delicious food.

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8.2

"Awesome vibe"

Awesome vibe. Modern Hotel.

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6.7

"Ordinary amenities"

Great grounds and decent buildings.

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6.2

"Breakfast is average"

Breakfast is decent but expensive.

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5.2

"Room is all right"

Generally acceptable rooms with nice views and good cleanliness, but quite small. Small bathrooms in badly maintained rooms with subpar beds and furnishing. Shower was ok.

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4.3

"Complaints about WiFi"

Wifi quality could be improved.

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3.2

"More comfort would be nice"

Bathrooms and rooms are small, lacking in comfort with below-average beds. Noise level is acceptable.

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9.9

"Great location"

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby.

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9.1

"Clean"

Clean hotel facilities. Clean rooms and bathrooms.

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8.7

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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8.2

"Awesome vibe"

Awesome vibe. Modern Hotel.

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7.8

"Delicious food"

Delicious food.

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7.0

"Great amenities"

Good amenities and hotel building is acceptable.

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6.4

"Breakfast is average"

Breakfast is average.

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6.2

"Room is all right"

Clean and decently maintained rooms, great views, and okay beds. Some don't like the size or furnishing of the rooms. Small but clean bathrooms.

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4.1

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Good location, close to public transport.

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9.1

"Clean"

Clean rooms.

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9.0

"Fantastic service"

Friendly service and great reception.

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8.1

"Awesome vibe"

Awesome vibe. Modern Hotel.

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7.8

"Best value for money"

Best value for money.

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6.5

"Breakfast is average"

Breakfast is average.

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6.3

"Ordinary amenities"

Average hotel building.

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5.7

"Room is all right"

Average rooms with standard beds. Small, clean rooms with poor bathrooms.

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3.7

"More comfort would be nice"

Noise is as expected, as are the beds, although rooms are small and generally uncomfortable.

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3.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Great location near shopping and public transport.

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9.1

"Clean"

Clean hotel facilities.

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8.9

"Fantastic service"

Friendly service and great reception.

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8.2

"Awesome vibe"

Awesome vibe.

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6.8

"Ordinary amenities"

Average hotel building.

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5.3

"Room is all right"

Small, but acceptable, rooms.

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3.6

"More comfort would be nice"

Small, uncomfortable, but not too noisy rooms.

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