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Grosvenor Square , W1K 6JP, London, United Kingdom

Review Score

Based on 1204 reviews

heart

7.9

Location

9.7

263 reviews

Service

7.8

288 reviews

Breakfast

5.5

77 reviews

Amenities

5.4

117 reviews

WiFi

5.2

15 reviews

Vibe

4.7

82 reviews

Value for money

4.4

74 reviews

Room

4.4

293 reviews

Comfort

4.3

166 reviews

Bar and Beverages

3.0

13 reviews

100% Verified Real Reviews

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9.7

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping.

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7.8

"Fantastic service"

Service is professional and friendly. Reception, housekeeping and restaurant service were adequate. Great concierge service.

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5.5

"Breakfast is average"

Breakfast is decent but expensive.

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5.4

"Ordinary amenities"

Hotel has an average building, generally, but an excellent conference centre. Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating.

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5.2

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel. Awesome for families. Luxury hotel. Good for business people.

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4.4

"Value for money could be better"

Value for money could be better. Free internet. High priced breakfast. Normally priced food.

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4.4

"Room needs to be improved"

Rooms are decently-clean, but maintenance is neglected with poor TV's and furnishings. Excellent views from old, small rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower was ok.

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4.3

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. A bit too noisy and some complaints about the size of the bathrooms.

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3.0

"Bar could improve"

Bar could improve.

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9.5

"Great location"

Great location near lots of shopping.

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7.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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5.8

"Breakfast is average"

Breakfast is average.

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4.6

"Vibe is not too good"

Vibe is not too good. Luxurious Hotel.

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4.6

"Room needs to be improved"

Poor maintenance and small rooms and bathrooms. Moderately tidy rooms and ok beds but poor furniture and A/C.

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4.5

"Value for money could be better"

Value for money could be better.

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4.2

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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9.8

"Great location"

Great location near lots of shopping.

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7.7

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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5.1

"Breakfast is average"

Breakfast is average.

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5.0

"Ordinary amenities"

Hotel buildings could use some improvement.

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4.9

"Complaints about WiFi"

Complaints about WiFi.

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4.5

"Value for money could be better"

Value for money could be better.

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4.4

"Room needs to be improved"

Small rooms and poor bathrooms, but wonderful beds.

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4.3

"More comfort would be nice"

Small rooms with complaints about comfort, but good beds.

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4.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.7

"Great location"

Great location.

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7.8

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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5.9

"Food is all right"

Food is all right.

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5.0

"Breakfast is average"

Breakfast can be improved.

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4.8

"Amenities are not the best"

Hotel buildings could use some improvement.

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4.8

"Vibe is not too good"

Vibe is not too good.

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4.4

"Room needs to be improved"

Small and poorly maintained rooms. Comfortable beds.

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4.4

"More comfort would be nice"

Small rooms with complaints about comfort, but good beds.

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4.2

"Value for money could be better"

Value for money could be better.

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9.6

"Great location"

Great location.

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7.8

"Fantastic service"

Fantastic service.

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4.6

"More comfort would be nice"

Small and uncomfortable rooms.

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4.5

"Room needs to be improved"

Rooms could be larger.

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