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97 Batu Ferringhi, 11100, Penang, Malaysia

Review Score

Based on 2557 reviews

heart

8.0

Location

9.4

557 reviews

Service

7.5

787 reviews

Breakfast

7.0

404 reviews

Room

6.8

936 reviews

Cleanliness

3.6

300 reviews

WiFi

1.5

77 reviews

100% Verified Real Reviews

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9.4

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Excellent parking and car access.

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7.5

"Fantastic service"

Service professional and friendly except at the restaurant. Average management, reception and housekeeping. Recreation staff is nice. Good shuttle service. Pool/beach service is ok. Room service could have been improved. Booking process should be better organized.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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6.8

"Room is all right"

Average rooms, poorly cleaned and maintained. Big rooms with excellent views, excellent balconies, and excellent beds. Bathrooms are large but with substandard cleaning. Rooms need updating with bad TV's and A/C. Shower was ok. Acceptable minibar.

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3.6

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location. Excellent location with good bars, restaurants, shopping and beaches nearby.

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8.1

"Fantastic service"

Complaints about the wait staff but overall friendly service. Service, housekeeping and reception are all fine. Recreation staff is nice.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.1

"Great room"

Large rooms with beautiful balconies and charming views. Bathrooms are large but with substandard cleaning. Beds are fair, although A/C and room maintenance are lacking. Poorly cleaned, outdated rooms with subpar TV's. Shower was ok. Acceptable minibar.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.6

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

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7.6

"Great room"

Big rooms with excellent views, excellent balconies, and excellent beds. Outdated, rooms with poor cleanliness and maintenance. Large, so-so bathroom. Shower was ok.

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7.5

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Pool/beach service is ok.

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7.5

"Beautiful beach"

Beautiful beach. Beach cleanliness is ok. No good beach sports.

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6.8

"Breakfast is average"

Breakfast is average.

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3.9

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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7.7

"Rather comfortable"

Comfortable rooms, and not too noisy.

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7.6

"Beautiful beach"

Beautiful beach.

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7.4

"Fantastic service"

Friendly service.

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7.1

"Tasty breakfast"

Tasty breakfast.

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7.0

"Great room"

Room is all right.

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6.8

"Decent vibe"

Decent vibe.

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5.8

"Food is all right"

Food is all right.

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8.0

"Rather comfortable"

Rather comfortable.

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6.7

"Room is all right"

Room is all right.

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