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97 Batu Ferringhi, 11100, Penang, Malaysia

Review Score

Based on 2593 reviews

heart

8.0

Location

9.3

548 reviews

Breakfast

7.4

411 reviews

Service

7.3

808 reviews

Room

6.5

960 reviews

Cleanliness

3.3

324 reviews

WiFi

1.0

73 reviews

100% Verified Real Reviews

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9.3

"Great location"

Good location, close to public transport. Great nearby restaurants, bars, and shopping right by beach. Awesome sightseeing, but far from downtown. Excellent parking and car access.

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7.4

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.3

"Fantastic service"

Management seems lacking, with badly rated housekeeping, but friendly service. Reception is OK with acceptable service professionalism, although restaurant service is lacking. Good shuttle service. Recreation staff could be nicer. Booking process should be better organized. Great concierge service. Pool/beach service is ok. Room service is average.

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6.5

"Room is all right"

A/C is deficient and the rooms need more maintenance, but overall okay. Large rooms with beautiful balconies and charming views. Bathrooms are large but with substandard cleaning. Poorly cleaned, outdated rooms with subpar TV's. Shower was ok. Acceptable minibar.

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3.3

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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1.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach. Sightseeing is average.

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7.9

"Fantastic service"

Wonderful service and decent housekeepers. Service relatively professional but restaurant service is less impressive.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.4

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with beautiful balconies and charming views. Bathrooms are large but with substandard cleaning. Old rooms with substandard TV's, furniture and air conditioning. Shower was ok. Acceptable minibar.

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3.6

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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0.8

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

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7.5

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Recreation staff could be nicer. Pool/beach service is ok.

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7.4

"Tasty breakfast"

Tasty breakfast.

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6.8

"Room is all right"

Average rooms, poorly cleaned and maintained. Big rooms with excellent views, excellent balconies, and excellent beds. Large, so-so bathroom.

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3.1

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean.

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1.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location.

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7.6

"Rather comfortable"

Rather comfortable.

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7.5

"Tasty breakfast"

Tasty breakfast.

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7.1

"Fantastic service"

Friendly service.

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6.7

"Room is all right"

Room is all right.

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5.8

"Food is all right"

Food is all right.

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