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97 Batu Ferringhi, 11100, Penang, Malaysia

Review Score

Based on 2728 reviews

heart

8.0

Location

9.3

507 reviews

Room

7.0

1002 reviews

Service

6.9

823 reviews

Breakfast

6.6

426 reviews

WiFi

3.5

60 reviews

Cleanliness

3.3

355 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Excellent location with good bars, restaurants, shopping and beaches nearby. Good car access, but so-so parking. City centre is hard to reach.

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7.0

"Great room"

Rooms are OK, but old and poorly maintained. Large rooms with beautiful balconies and charming views. Poor TV's and furniture, and inadequate room cleanliness. Bathrooms are large but with substandard cleaning. Decent beds and minibars. Shower was ok.

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6.9

"Service is adequate"

Reception is OK with acceptable service professionalism, although restaurant service is lacking. Management seems lacking, with badly rated housekeeping, but friendly service. Recreation staff is ok. Good shuttle service. Booking process should be better organized. Hotel security can be an issue. Room service is average. Great concierge service. Good pool/beach service.

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6.6

"Breakfast is average"

Breakfast is average.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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3.3

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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9.4

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

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6.6

"Breakfast is average"

Breakfast is average.

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6.4

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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6.2

"Room is all right"

Decent, but old rooms with okay beds and poor furniture. Complaints about maintenance and cleanliness in rooms and bathrooms. Large rooms with beautiful balconies and charming views.

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2.8

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location. Great shopping and the beach nearby.

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7.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Hotel could use some updating.

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7.1

"Bar is awesome"

Bar is awesome.

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7.0

"Tasty breakfast"

Breakfast is average.

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6.9

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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6.4

"Room is all right"

Decent, but old rooms with okay beds and poor furniture. Complaints about cleanliness, maintenance, and TVs. Bathrooms are large but with substandard cleaning. Large rooms with beautiful balconies and charming views. Shower was ok.

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3.1

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great location"

Great location.

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6.9

"Service is adequate"

Service is adequate.

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6.5

"Room is all right"

Room is all right.

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