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Calle Carlos Salinas de Gortari lt. 30, 77560, Cancún, Benito Juárez, Mexico

Review Score

Based on 561 reviews

heart

7.3

Service

8.8

179 reviews

Location

6.7

129 reviews

WiFi

6.4

11 reviews

Room

3.9

135 reviews

Cleanliness

3.5

54 reviews

Breakfast

2.2

24 reviews

100% Verified Real Reviews

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8.8

"Fantastic service"

Professional, friendly service, and great reception and management. Housekeeping can be a problem.

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6.7

"Location is ok"

Okay location, but hard to access by car. Good access to airport. City centre is hard to reach. Not many options for shopping.

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6.4

"Regular internet service"

Average wifi quality.

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3.9

"Room needs to be improved"

Poorly cleaned, outdated rooms with subpar TV's. Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. Large rooms with nice kitchenettes. Shower can be a problem. Standard air conditioning.

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3.5

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Moderately clean hotel facilities.

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2.2

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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8.9

"Fantastic service"

Friendly service, and excellent management.

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6.9

"Location is ok"

Location is fine but far from the city centre. Good access to airport.

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6.3

"Regular internet service"

Average wifi quality.

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4.5

"Room needs to be improved"

Spacious but not particularly clean rooms, and poorly rated beds.

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3.8

"Could use a good cleaning"

Rooms could be cleaner.

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2.8

"Breakfast can be improved"

Breakfast can be improved.

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8.8

"Fantastic service"

Friendly service, and excellent management.

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6.5

"Location is ok"

Location is ok. Good access to airport.

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3.9

"Room needs to be improved"

Somewhat unclean rooms with uncomfortable beds and poor bathrooms.

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3.6

"Could use a good cleaning"

Rooms could be cleaner.

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8.7

"Fantastic service"

Friendly service.

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7.3

"Great pool"

Great pool.

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6.6

"Location is ok"

Location is ok. Good access to airport.

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6.5

"Decent vibe"

Decent vibe.

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5.8

"Comfortable"

Rooms are big and moderately comfortable.

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3.4

"Room needs to be improved"

Rooms are large but untidy, with badly rated bathrooms.

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3.2

"Could use a good cleaning"

Rooms could be cleaner.

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