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9 FERNY AVENUE , 4217, Surfers Paradise, Australia

Review Score

Based on 4211 reviews

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8.5

Location

9.3

940 reviews

Wellness Area

8.2

80 reviews

Breakfast

8.1

8 reviews

Room

7.3

1626 reviews

Service

6.8

638 reviews

Value for money

5.8

238 reviews

Pool

5.4

143 reviews

Cleanliness

3.9

384 reviews

WiFi

3.7

161 reviews

100% Verified Real Reviews

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9.3

"Great location"

Good location, close to public transport. Near city centre with nearby beaches, restaurants, bars, and shopping. Average parking. Convenient car access and well-priced parking.

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8.2

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.3

"Great room"

Great views from large but outdated rooms with subpar beds. Complaints about cleanliness, maintenance, and TVs. Despite the decent kitchenettes, the A/C, minibars, and furniture are all subpar. Bathrooms are large but with substandard cleaning. Adequate balcony. Shower can be a problem.

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6.8

"Service is adequate"

Management and reception are decent and somewhat professional. Friendly service, especially good laundry service. Housekeeping can be a problem. Room service could have been improved. Hotel security is ok. Recreation staff is nice. Booking process is sufficient.

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5.8

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Ordinary pool"

Ordinary pool.

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3.9

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.2

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach. Average parking. Affordable parking.

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7.3

"Great room"

Spacious rooms with excellent views. Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds. Old rooms with poor TV's and furniture but OK kitchenettes. Adequate balcony. Shower can be a problem.

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6.8

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.8

"Ordinary amenities"

Outdated facilities and entrance area. Elevator in need of updating.

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5.1

"Ordinary pool"

Ordinary pool.

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3.9

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach. Average parking. Affordable parking.

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7.0

"Great room"

Great views from spacious but poorly maintained rooms with poor A/C. Poor beds and room cleanliness. Old rooms with poor TV's and furniture but OK kitchenettes. Adequate balcony.

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6.5

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved. Standard laundry service.

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6.0

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Ordinary pool"

Ordinary pool.

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3.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.5

"Great location"

Great location.

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6.6

"Service is adequate"

Service is adequate.

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6.6

"Room is all right"

Decent rooms with great views. Rooms are poorly maintained and cleaned, with poorly rated beds.

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4.6

"Vibe is not too good"

Vibe is not too good.

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3.7

"Could use a good cleaning"

Rooms could be cleaner.

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2.4

"Complaints about WiFi"

Complaints about WiFi.

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