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9 FERNY AVENUE , 4217, Surfers Paradise, Australia

Review Score

Based on 3897 reviews

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8.4

Location

9.4

1008 reviews

Breakfast

8.1

10 reviews

Service

6.8

653 reviews

Room

6.5

1662 reviews

Value for money

6.1

243 reviews

Amenities

5.7

398 reviews

Pool

5.4

142 reviews

WiFi

3.5

143 reviews

Cleanliness

3.2

400 reviews

100% Verified Real Reviews

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9.4

"Great location"

Good location, close to public transport. Near city centre with nearby beaches, restaurants, bars, and shopping. Average parking. Convenient car access and well-priced parking.

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8.1

"Tasty breakfast"

Tasty breakfast.

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6.8

"Service is adequate"

Guests complain about reception and service professionalism. Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved. Hotel security is ok. Laundry service can be improved. Booking process is sufficient.

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6.5

"Room is all right"

Rooms are old and with poor maintenance, but decent overall with typical balconies. Spacious rooms and lovely views, although beds are poor. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. Bathrooms are large but with substandard cleaning. Kitchenettes and minibars are as expected.

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6.1

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.7

"Ordinary amenities"

Poor quality lobby with mediocre facilities. Elevator in need of updating. Terrace is not particularly attractive.

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5.4

"Ordinary pool"

Ordinary pool.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.2

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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9.3

"Great location"

Good location, close to public transport. Great nearby restaurants, bars, and shopping right by beach. Average parking. Convenient car access and well-priced parking.

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6.7

"Room is all right"

Rooms are old and with poor maintenance, but decent overall with typical balconies. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Spacious rooms with excellent views. A/C and TV are subpar. Kitchenettes and minibars are as expected.

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6.5

"Service is adequate"

Okay reception, poor housekeeping, and friendly but unprofessional service. Room service is average.

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6.1

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.3

"Ordinary amenities"

Outdated facilities and entrance area. Elevator in need of updating. Unspectacular architecture.

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5.1

"Ordinary pool"

Ordinary pool.

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3.6

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Good location, close to public transport. Great nearby restaurants, bars, and shopping right by beach. Average parking. Affordable parking.

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6.0

"Service is adequate"

Friendly but unprofessional service, with complaints about reception and housekeeping staff. Room service could have been improved. Laundry service can be improved.

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5.9

"Room is all right"

Rooms are old and with poor maintenance, but decent overall with typical balconies. Spacious rooms and lovely views, although beds are poor. Bathrooms and rooms are poorly cleaned, furniture is unsightly and A/C lacking. Kitchenette is acceptable.

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5.8

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.6

"Ordinary pool"

Ordinary pool.

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5.5

"Ordinary amenities"

Outdated facilities and entrance area. Elevator in need of updating.

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5.2

"Comfortable"

Rooms are big and moderately comfortable. Rooms are noisy with inadequate air-conditioning and unsatisfactory beds.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.6

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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9.6

"Great location"

Great location.

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6.9

"Service is adequate"

Service is average, but very friendly.

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6.5

"Fairly good value for money"

Fairly good value for money.

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6.5

"Room is all right"

Big, nice enough rooms with okay bathrooms and great views. Low rated furniture and beds in rooms which have cleanliness and maintenance issues.

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5.5

"Ordinary amenities"

Average hotel building.

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5.2

"Ordinary pool"

Ordinary pool.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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2.9

"Could use a good cleaning"

Rooms could be cleaner.

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