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9 FERNY AVENUE , 4217, Surfers Paradise, Australia

Review Score

Based on 3820 reviews

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8.5

Location

9.3

928 reviews

Bar and Beverages

9.0

6 reviews

Breakfast

7.9

10 reviews

Service

6.7

630 reviews

Room

6.4

1577 reviews

Value for money

6.0

229 reviews

Amenities

5.6

374 reviews

Pool

5.2

133 reviews

Cleanliness

3.0

366 reviews

WiFi

2.1

141 reviews

100% Verified Real Reviews

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9.3

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Parking is rare. Convenient car access and well-priced parking.

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9.0

"Bar is awesome"

Bar is awesome.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.7

"Service is adequate"

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved. Hotel security is ok. Laundry service can be improved. Booking process should be better organized. Recreation staff is nice.

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6.4

"Room is all right"

Rooms are old and with poor maintenance, but decent overall with typical balconies. Spacious rooms with excellent views. Untidy rooms with bad beds, TV's, furniture. Bathrooms are large but with substandard cleaning. Shower was ok.

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6.0

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.6

"Ordinary amenities"

Poor quality lobby with mediocre facilities. Elevator in need of updating. Pleasant hotel grounds. Terrace is not particularly attractive.

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5.2

"Ordinary pool"

Ordinary pool.

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3.0

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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2.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Good location, close to public transport. Great nearby restaurants, bars, and shopping right by beach. Average parking. Convenient car access and well-priced parking.

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6.7

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

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6.6

"Room is all right"

Kitchenettes and rooms, generally, are OK, although could use some maintenance. Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Spacious rooms with excellent views. Adequate balcony. TV's and minibars are poor. Shower was ok.

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6.0

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Comfortable"

Overall comfort is OK and rooms are large, yet with problems with noise and beds.

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5.2

"Ordinary amenities"

Outdated facilities and entrance area. Elevator in need of updating. Unspectacular architecture.

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5.0

"Ordinary pool"

Pool should be renewed.

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5.0

"Food is all right"

Poor dining experience with untidy dining area.

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3.5

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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2.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great location"

Good location, close to public transport. Shopping, restaurants and bars in the area are great. Parking is rare. Affordable parking.

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6.1

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved. Laundry service can be improved.

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6.0

"Room is all right"

Rooms are old and with poor maintenance, but decent overall with typical balconies. Spacious rooms and lovely views, although beds are poor. Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Kitchenette is acceptable.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Comfortable"

Overall comfort is OK and rooms are large, yet with problems with noise and beds.

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5.3

"Ordinary amenities"

Poor quality lobby with mediocre facilities. Elevator in need of updating.

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5.2

"Ordinary pool"

Ordinary pool.

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4.9

"Food could be better"

Poor dining experience with untidy dining area.

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2.7

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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2.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.5

"Great location"

Great location.

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6.8

"Service is adequate"

Service is average, but very friendly.

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6.4

"Room is all right"

Big, nice enough rooms with okay bathrooms and great views. Low rated furniture and beds in rooms which have cleanliness and maintenance issues.

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6.2

"Fairly good value for money"

Fairly good value for money.

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5.2

"Ordinary amenities"

Average hotel building.

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5.0

"Ordinary pool"

Ordinary pool.

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2.8

"Could use a good cleaning"

Rooms could be cleaner.

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2.2

"Complaints about WiFi"

Complaints about WiFi.

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