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105 ESPLANADE , 4870, Cairns, Australia

Review Score

Based on 1786 reviews

heart

7.4

Location

8.4

580 reviews

Service

6.7

365 reviews

Food

5.6

45 reviews

Breakfast

5.6

9 reviews

Comfort

5.4

306 reviews

Value for money

4.8

150 reviews

Room

4.8

730 reviews

Amenities

4.5

157 reviews

Cleanliness

2.7

286 reviews

WiFi

2.1

97 reviews

100% Verified Real Reviews

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8.4

"Great location"

Great location. Accessible by car, but parking is a hassle. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Affordable parking.

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6.7

"Service is adequate"

Average reception and service professionalism is typical. Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved. Standard laundry service. Booking process should be better organized.

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5.6

"Food is all right"

Dining experience could be nicer.

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5.6

"Breakfast is average"

Breakfast is average.

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5.4

"Comfortable"

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and deficient A/C.

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4.8

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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4.8

"Room needs to be improved"

Maintenance and cleaning is lacking, with subpar beds and furnishing. Great balconies and views, okay-size rooms. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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4.5

"Amenities are not the best"

Guests like the grounds but not the buildings or lobby. Terrace is not particularly attractive.

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2.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.4

"Great location"

Well-located, although unfortunately the parking isn't easy. Centrally located, near restaurants, bars, and shopping.

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6.7

"Service is adequate"

Reception and service are alright. Friendly, professional service, however housekeeping is less well rated. Room service could have been improved.

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5.8

"Comfortable"

Mediocre comfort, room sizes and beds. Some rooms are noisy, and bathrooms are so-so.

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5.2

"Fairly good value for money"

Fairly good value for money.

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4.8

"Room needs to be improved"

Poorly-maintained and cleaned rooms with decent beds. Great balconies and views, okay-size rooms. Outdated rooms with substandard TVs, kitchenettes and furnishings. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.

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4.1

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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2.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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8.5

"Great location"

Good location with shopping nearby but poor access to parking.

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6.9

"Service is adequate"

Service is average, but very friendly.

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5.4

"Comfortable"

Mediocre comfort, room sizes and beds.

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4.9

"Room needs to be improved"

Complaints about age, cleanliness, and furnishing of the rooms. Excellent views from decently sized rooms with okay beds. Poorly maintained rooms with substandard kitchenettes and bathrooms.

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4.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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4.7

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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4.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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3.0

"Could use a good cleaning"

Rooms could be cleaner.

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2.1

"Complaints about WiFi"

Poor, over-priced WiFi.

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8.4

"Great location"

Great location.

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6.9

"Service is adequate"

Service is average, but very friendly.

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5.4

"Comfortable"

Mediocre comfort, room sizes and beds.

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5.1

"Decent vibe"

Decent vibe.

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4.8

"Value for money could be better"

Value for money could be better.

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4.5

"Room needs to be improved"

Untidy, poorly-kept rooms with poor furniture and bathrooms. Average-sized rooms with alright beds.

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4.2

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.8

"Could use a good cleaning"

Rooms could be cleaner.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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