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Heumarkt 20, 50667, Köln, Germany

Review Score

Based on 3263 reviews

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7.9

Location

9.1

580 reviews

Service

7.6

497 reviews

Food

5.4

147 reviews

Breakfast

5.4

341 reviews

Room

5.3

771 reviews

Vibe

5.1

321 reviews

Cleanliness

5.1

196 reviews

WiFi

2.4

85 reviews

Value for money

2.3

245 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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7.6

"Fantastic service"

Service is professional and friendly. Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Booking process is sufficient. Recreation staff is nice. Room service is perfect.

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5.4

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Menu is alright but pork dishes are not great. Pricey food and unpopular desserts.

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5.4

"Breakfast is average"

Breakfast is decent but expensive.

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5.3

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Dated, poorly cleaned rooms. Small but relatively clean bathrooms. Neglected rooms with bad A/C, unsightly furniture, and so-so TV's. Shower was ok.

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5.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Stylish hotel. Pleasant entrance area. Luxurious Hotel. Good for business people. Suitable for solo travelers. Good choice for a city trip.

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5.1

"Quite clean"

Moderately clean hotel facilities. Issues with cleanliness in rooms and dining area. Bathroom is relatively clean.

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2.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.3

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Free internet.

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9.5

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Parking is rare.

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7.5

"Fantastic service"

Service is professional and friendly. Service at reception and in restaurant are okay.

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5.7

"Breakfast is average"

Breakfast is decent but expensive.

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5.6

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor quality, old rooms with low rated A/C and furniture. Bathroom is ok. Shower was ok.

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5.4

"Ordinary pool"

Ordinary pool.

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5.4

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.2

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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5.0

"Decent vibe"

Decent vibe. Hotel could use some updating.

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4.8

"Food could be better"

Bad overall dining experience with a bad menu.

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2.4

"Value for money could be better"

Value for money could be better. High priced breakfast.

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2.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location, close to the train station. Near to downtown with good options for sightseeing. Parking is rare.

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7.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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5.4

"Food is all right"

Food is all right.

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5.2

"Breakfast is average"

Breakfast is decent but expensive.

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5.2

"Quite clean"

Buildings are reasonably clean, but less well kept up rooms.

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5.2

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Rooms are outdated, untidy, badly-maintained with substandard furniture. Bathroom is ok. Shower was ok.

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5.1

"Ordinary pool"

Ordinary pool.

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4.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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2.0

"Value for money could be better"

Value for money could be better. High priced breakfast.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.8

"Fantastic service"

Friendly service.

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5.9

"Ordinary amenities"

Average hotel building.

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5.5

"Quite clean"

Quite clean.

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5.4

"Breakfast is average"

Breakfast is average.

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5.3

"Food is all right"

Food is all right.

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5.3

"Comfortable"

Comfortable.

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4.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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4.4

"Room needs to be improved"

Average bathrooms in outdated, poorly maintained rooms.

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2.1

"Complaints about WiFi"

Wifi quality could be improved.

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1.9

"Value for money could be better"

Value for money could be better.

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9.2

"Great location"

Great location.

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7.7

"Fantastic service"

Friendly service.

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5.5

"Breakfast is average"

Breakfast is average.

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5.4

"Comfortable"

Beds are decent and generally comfortable.

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5.3

"Room is all right"

Rooms, bathrooms and beds are decent. Rooms could be cleaner.

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5.2

"Decent vibe"

Decent vibe.

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5.0

"Quite clean"

Buildings are reasonably clean, but less well kept up rooms.

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2.1

"Value for money could be better"

Value for money could be better.

Photos from travellers