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Avenida 10, esq.calle 12 , 77510, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 489 reviews

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7.3

Location

9.3

124 reviews

Service

8.2

98 reviews

Comfort

4.1

110 reviews

Cleanliness

3.6

43 reviews

Room

3.4

164 reviews

Food

3.1

27 reviews

Breakfast

2.5

71 reviews

Vibe

0.9

30 reviews

WiFi

0.9

21 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Close to the beach, with great shopping and sightseeing nearby. Excellent parking and car access. Medium distance to city centre.

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8.2

"Fantastic service"

Service is welcoming, but housekeeping is not great.

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4.1

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.6

"Could use a good cleaning"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

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3.4

"Room needs to be improved"

Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Large but poorly-maintained rooms, and uncomfortable beds. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem. Adequate balcony.

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3.1

"Food could be better"

Food could be better. Desserts, fruits and sides are poorly reviewed.

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2.5

"Breakfast can be improved"

Breakfast can be improved.

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0.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Fine for a budget trip. Good choice for a city trip. Good for traveling with friends.

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0.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great location"

Great location. Great shopping and the beach nearby.

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8.5

"Fantastic service"

Friendly service.

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3.9

"More comfort would be nice"

Uncomfortable and noisy, but spacious, rooms with less than ideal beds.

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3.5

"Could use a good cleaning"

Rooms could be cleaner.

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3.2

"Room needs to be improved"

Poorly cleaned and maintained rooms with poor beds and bathrooms. Spacious rooms.

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2.8

"Food could be better"

Food could be better.

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2.4

"Breakfast can be improved"

Breakfast can be improved.

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1.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location.

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8.2

"Best value for money"

Best value for money.

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7.8

"Fantastic service"

Friendly service.

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4.0

"More comfort would be nice"

Big rooms but uncomfortable with subpar beds.

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3.4

"Could use a good cleaning"

Rooms could be cleaner.

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3.3

"Room needs to be improved"

Large but poorly cleaned rooms with substandard bathrooms and beds. Rooms lacking maintenance with poor furniture and kitchenettes.

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2.4

"Breakfast can be improved"

Breakfast can be improved.

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0.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.3

"Great location"

Great location.

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8.1

"Fantastic service"

Fantastic service.

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4.0

"More comfort would be nice"

More comfort would be nice.

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3.2

"Room needs to be improved"

Room needs to be improved.

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2.4

"Breakfast can be improved"

Breakfast can be improved.

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