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Blvd. Kukulcan Km. 8.5. Zona Hotelera , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 938 reviews

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7.4

Value for money

9.0

87 reviews

Location

9.0

211 reviews

Comfort

6.6

139 reviews

Service

5.1

120 reviews

Room

4.4

323 reviews

WiFi

3.4

47 reviews

Food

3.2

16 reviews

Breakfast

2.1

23 reviews

Wellness Area

1.3

13 reviews

Pool

0.3

20 reviews

100% Verified Real Reviews

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9.0

"Best value for money"

Best value for money.

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9.0

"Great location"

Great location. Central location, near good restaurants and bars, and the beach. Shopping and sightseeing are mediocre.

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6.6

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. Spacious rooms and bathrooms, and comfortable beds.

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5.1

"Service is adequate"

Professional and reasonably friendly service. Complaints about housekeeping and reception.

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4.4

"Room needs to be improved"

Room need better maintenance, and minibars are not great. Reasonably recent, large rooms, with great beds. Bathrooms are large but with substandard cleaning. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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3.2

"Food could be better"

Food could be better.

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2.1

"Breakfast can be improved"

Breakfast can be improved.

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1.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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0.3

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location. Close to the beach, restaurants, and bars. Shopping is ok.

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5.4

"Service is adequate"

Service is friendly enough, with acceptable reception staff.

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3.8

"Room needs to be improved"

Poorly-maintained rooms with substandard bathrooms, A/C, and furnishing. Great beds in decently clean and large rooms. Shower can be a problem.

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3.7

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Beautiful architecture.

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3.6

"Complaints about WiFi"

Wifi quality could be improved.

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3.2

"Food could be better"

Food could be better.

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2.1

"Breakfast can be improved"

Breakfast can be improved.

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1.8

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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0.5

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location.

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6.9

"Comfortable"

Rooms are big and moderately comfortable.

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6.5

"Quite clean"

Room cleanliness is acceptable.

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5.7

"Service is adequate"

Service is relatively friendly.

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4.6

"Room needs to be improved"

Rooms need regular maintenance. Rooms spacious and relatively tidy.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Great location"

Great location.

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6.5

"Comfortable"

Relatively comfortable, with good beds.

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5.3

"Service is adequate"

Service is adequate.

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4.3

"Room needs to be improved"

Room needs to be improved. Awesome beds, and reasonably clean rooms.

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4.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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