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Blvd. Kukulcan Km. 8.5. Zona Hotelera , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 912 reviews

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7.2

Value for money

9.3

90 reviews

Location

9.0

198 reviews

Service

6.0

110 reviews

Room

4.5

301 reviews

Amenities

3.8

97 reviews

Food

3.3

15 reviews

WiFi

3.3

50 reviews

Breakfast

2.7

21 reviews

Wellness Area

1.7

12 reviews

Pool

0.7

12 reviews

100% Verified Real Reviews

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9.3

"Best value for money"

Best value for money. Free internet.

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9.0

"Great location"

Great location. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

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6.0

"Service is adequate"

Service is relatively friendly. Housekeeping is typical but service staff are very professional.

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4.5

"Room needs to be improved"

Room need better maintenance, and minibars are not great. Reasonably recent, large rooms, with great beds. Bathrooms are large but with substandard cleaning. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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3.8

"Amenities are not the best"

Older facilities and unpleasant entrance area. Beautiful architecture. Elevator in need of updating.

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3.3

"Food could be better"

Food could be better.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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2.7

"Breakfast can be improved"

Breakfast can be improved.

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1.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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0.7

"Pool should be renewed"

Pool should be renewed.

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9.3

"Best value for money"

Best value for money.

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9.2

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

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5.8

"Service is adequate"

Service is relatively friendly.

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5.2

"Decent vibe"

Decent vibe. Hotel could use some updating. Stylish hotel. Entrance area is not particularly attractive.

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3.8

"Room needs to be improved"

Poorly-maintained rooms with unsatisfactory bathrooms, TV's and furniture. Great beds in decently clean and large rooms. Shower can be a problem.

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3.6

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Beautiful architecture.

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3.3

"Food could be better"

Food could be better.

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2.6

"Breakfast can be improved"

Breakfast can be improved.

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2.1

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.3

"Great location"

Great location.

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9.3

"Best value for money"

Best value for money.

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6.6

"Quite clean"

Room cleanliness is acceptable.

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6.3

"Service is adequate"

Service is relatively friendly.

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4.6

"Room needs to be improved"

Rooms spacious and relatively clean, but bathrooms are below average.

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3.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Best value for money"

Best value for money.

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9.0

"Great location"

Great location.

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6.3

"Comfortable"

Relatively comfortable, with good beds.

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5.9

"Service is adequate"

Service is adequate.

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4.4

"Room needs to be improved"

Room needs to be improved. Awesome beds, and reasonably clean rooms.

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3.6

"Amenities are not the best"

Hotel buildings could use some improvement.

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