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Blvd. Kukulcan Km. 8.5. Zona Hotelera , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1181 reviews

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7.6

Location

8.9

251 reviews

Breakfast

6.9

40 reviews

Comfort

6.9

166 reviews

Service

6.4

155 reviews

Room

4.6

391 reviews

Amenities

3.5

119 reviews

WiFi

2.7

51 reviews

Wellness Area

0.9

16 reviews

Pool

0.4

21 reviews

100% Verified Real Reviews

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

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6.9

"Breakfast is average"

Breakfast is average.

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6.9

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. Spacious rooms and bathrooms, and comfortable beds.

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6.4

"Service is adequate"

Service is friendly and professional but overall average. Decent reception and housekeeping.

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4.6

"Room needs to be improved"

Room need better maintenance, and minibars are not great. Reasonably recent, large rooms, with great beds. Bathrooms are large but with substandard cleaning. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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3.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Beautiful architecture. Elevator in need of updating.

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2.7

"Complaints about WiFi"

Wifi quality could be improved.

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0.9

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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0.4

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

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6.2

"Breakfast is average"

Breakfast is average.

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6.2

"Service is adequate"

Friendly service and acceptable reception.

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3.9

"Room needs to be improved"

Rooms in need of maintenance, with poorly rated bathrooms and furniture. Rooms are large and mostly clean, with great beds. Shower can be a problem.

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3.1

"Amenities are not the best"

Hotel buildings could use some improvement. Beautiful architecture.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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1.4

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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0.7

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location.

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6.7

"Service is adequate"

Service is average, but very friendly.

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6.2

"Quite clean"

Room cleanliness is acceptable.

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4.7

"Room needs to be improved"

Rooms need regular maintenance. Rooms spacious and relatively tidy.

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3.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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8.8

"Great location"

Great location.

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6.8

"Comfortable"

Relatively comfortable, with good beds.

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6.3

"Service is adequate"

Service is adequate.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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4.5

"Room needs to be improved"

Room needs to be improved. Awesome beds, and reasonably clean rooms.

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3.2

"Amenities are not the best"

Hotel buildings could use some improvement.

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