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Blvd. Kukulcan Km. 8.5. Zona Hotelera , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1376 reviews

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7.4

Location

8.8

277 reviews

Vibe

7.4

86 reviews

Comfort

6.8

190 reviews

Breakfast

5.8

52 reviews

Room

5.4

443 reviews

Service

5.3

176 reviews

WiFi

3.9

51 reviews

Pool

0.9

26 reviews

Wellness Area

0.8

12 reviews

100% Verified Real Reviews

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8.8

"Great location"

Well-located, although unfortunately the parking isn't easy. Excellent location with good bars, restaurants, shopping and beaches nearby.

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7.4

"Awesome vibe"

Excellent vibe and pretty inviting atmosphere. Stylish hotel. Relatively modern hotel. Entrance area is not particularly attractive. Fine for a budget trip. Suitable for solo travelers. Good for traveling with friends.

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6.8

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. Spacious rooms and bathrooms, and comfortable beds.

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5.8

"Breakfast is average"

Breakfast is decent but expensive.

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5.4

"Room is all right"

Acceptably clean rooms, but needing maintenance with bad furniture. Big new rooms with wonderful beds. Bathrooms are large but with substandard cleaning. Poor views, and A/C, TV and minibar are lacking. Shower can be a problem.

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5.3

"Service is adequate"

Service is relatively friendly. Guests complained about the staff at reception and housekeeping.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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0.9

"Pool should be renewed"

Pool should be renewed.

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0.8

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.1

"Great location"

Great location. Shopping, restaurants and bars in the area are great.

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5.4

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly.

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4.7

"Room needs to be improved"

Poor maintenance in rooms and bathrooms. Rooms are large and mostly clean, with great beds. Shower can be a problem.

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3.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Great location"

Great location.

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6.6

"Quite clean"

Good cleanliness in rooms, but so-so in the building.

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5.6

"Service is adequate"

Service is relatively friendly.

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4.9

"Room needs to be improved"

Room needs to be improved. Spacious and tidy rooms.

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4.2

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.7

"Complaints about WiFi"

Wifi quality could be improved.

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8.6

"Great location"

Great location.

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6.6

"Quite clean"

Room cleanliness is acceptable.

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6.6

"Comfortable"

Comfortable.

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5.6

"Service is adequate"

Service is adequate.

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4.8

"Room needs to be improved"

Clean enough, but low rated, rooms.

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3.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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