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187 CITY ROAD SOUTHBANK , 3006, Southbank, Australia

Review Score

Based on 2483 reviews

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8.3

Location

8.9

686 reviews

Room

6.3

986 reviews

Service

5.8

365 reviews

WiFi

3.4

85 reviews

Breakfast

2.0

5 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location. Near city centre with great sightseeing and nearby restaurants. Decent, but pricey, parking.

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6.3

"Room is all right"

Great views from big, updated, and acceptably clean rooms. Substandard furniture with poor A/C, TV's and balconies. Room need better maintenance, and minibars are not great. Kitchenette is acceptable. Shower can be a problem. Medium sized bathroom.

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5.8

"Service is adequate"

Guests complain about reception and service professionalism. Management seems lacking, with badly rated housekeeping, but friendly service. Laundry service can be improved. Great hotel security. Room service could have been improved. Concierge service is average. Booking process should be better organized.

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3.4

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.0

"Breakfast can be improved"

Breakfast can be improved.

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8.6

"Great location"

Good location, close to public transport. Near city centre with great sightseeing and nearby restaurants. Decent, but pricey, parking.

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5.7

"Room is all right"

Moderately tidy rooms and kitchenettes but furniture and TVs substandard. Large, new rooms, and great views. Beds are fair, although A/C and room maintenance are lacking. Shower can be a problem.

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5.2

"Service is adequate"

Service is average, but very friendly. Complaints about housekeeping and reception. Laundry service can be improved. Room service could have been improved.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Great location"

Good location, close to public transport. Near the city centre and great nearby nightlife. Average parking.

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6.5

"Room is all right"

Rooms acceptably clean, but needing maintenance, with poor bathrooms. Excellent views from big, new rooms with wonderful beds. Below average furnishing, balconies, and A/C. Shower can be a problem.

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6.0

"Service is adequate"

Service staff are friendly, yet unprofessional and reception is poor.

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3.4

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Great location"

Great location with good parking availability.

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6.2

"Room is all right"

Rooms are OK with average beds but poor bathrooms. Large, new rooms, and great views. Poorly maintained rooms with low quality furniture.

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5.8

"Service is adequate"

Friendly but unprofessional service.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Great location"

Great location.

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6.9

"Ordinary amenities"

Average hotel building.

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6.9

"Comfortable"

Comfortable.

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6.8

"Room is all right"

Room is all right.

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5.6

"Service is adequate"

Service is adequate.

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