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Mercedes

  • hotel stars
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Steindamm 51, 20099, Hamburg, Germany

Review score

Based on 1012 hotel review

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5.6

Location

8.3

287 reviews

Service

7.0

231 reviews

Breakfast

5.8

261 reviews

Food

4.4

43 reviews

WiFi

4.4

16 reviews

Amenities

3.0

38 reviews

Comfort

2.7

206 reviews

Room

2.1

411 reviews

Vibe

1.8

86 reviews

Cleanliness

1.7

193 reviews

100% Verified Real Reviews

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8.3

"Great location"

Great location. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. Parking is average, although the hotel is inconvenient to reach by car.

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7.0

"Fantastic service"

Poor restaurant service and housekeeping, but professional enough service overall. Friendly service and great reception.

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5.8

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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4.4

"Food could be better"

Substandard dining experience and unpopular side dishes. Bad desserts & fruits.

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4.4

"WiFi system needs upgrading"

Wifi quality could be improved.

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3.0

"Amenities are not the best"

Outdated facilities with a decent entrance area. Elevator in need of updating.

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2.7

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.1

"Room needs to be improved"

Poorly cleaned, old, tiny rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with low rated beds, furniture, and TVs. Shower can be a problem.

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1.8

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel is fairly plain.

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1.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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8.1

"Great location"

Great location, close to the train station. Accessibility by car can be a challenge.

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7.0

"Fantastic service"

Adequately professional and very friendly service with good reception.

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6.0

"Breakfast is average"

Breakfast is average.

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4.4

"Food could be better"

Food could be better. Bad side dishes.

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4.1

"WiFi system needs upgrading"

WiFi system needs upgrading.

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2.7

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.3

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Small rooms with poor A/C and substandard furniture and beds. Shower can be a problem.

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2.0

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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1.8

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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7.8

"Great location"

Great location, close to the train station. Average parking.

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7.2

"Fantastic service"

Friendly service.

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6.0

"Breakfast is average"

Breakfast is average.

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2.8

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.3

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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1.8

"Room needs to be improved"

Rooms have problems with size, cleanliness, and maintenance. Out-dated rooms with unsightly furniture, poorly cleaned bathrooms and substandard beds. Shower can be a problem.

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1.6

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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1.5

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.5

"Great location"

Great location, close to the train station.

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7.6

"Best value for money"

Best value for money.

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7.2

"Fantastic service"

Friendly service.

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6.0

"Breakfast is average"

Breakfast is average.

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2.9

"More comfort would be nice"

Small and uncomfortable rooms.

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2.2

"Room needs to be improved"

Poorly maintained and cleaned rooms. Small rooms with complaints about bathrooms and furniture. Shower can be a problem.

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2.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.1

"Could use a good cleaning"

Rooms could be cleaner.

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8.4

"Great location"

Great location, close to the train station.

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7.2

"Best value for money"

Best value for money.

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7.1

"Fantastic service"

Friendly service.

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6.0

"Breakfast is average"

Breakfast is average.

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2.9

"More comfort would be nice"

More comfort would be nice.

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2.6

"Room needs to be improved"

Poor maintenance in rooms and bathrooms.

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