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13 Spring Street , 3000, Melbourne, Australia

Review Score

Based on 7654 reviews

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8.3

Service

9.3

3095 reviews

Location

9.2

1560 reviews

Breakfast

8.5

676 reviews

Bar and Beverages

8.5

183 reviews

Cleanliness

8.4

1006 reviews

Amenities

6.8

563 reviews

Room

6.5

3040 reviews

Comfort

4.9

1333 reviews

WiFi

4.0

155 reviews

Wellness Area

3.5

18 reviews

100% Verified Real Reviews

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9.3

"Fantastic service"

Housekeeping and restaurant service are friendly. Well-managed with a nice reception and professional service, particularly at the bar. Room service is perfect. Booking process is sufficient. Great concierge service.

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9.2

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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8.5

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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8.5

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Good bar service. Standard beverage prices.

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8.4

"Clean"

Clean hotel facilities. Clean rooms. The bathrooms and dining area need some cleaning.

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6.8

"Ordinary amenities"

Poor quality lobby with mediocre facilities. Great hotel grounds and outdoor sports facilities. Elevator in need of updating. Handicap accessible facilities are all right. Good meeting & event facilities.

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6.5

"Room is all right"

Rooms and balconies are ok but need maintenance. Tidy, modern rooms with great beds and excellent views. Small rooms and poorly cleaned bathrooms. Rooms are small, with poor quality furniture, minibars and A/C. Shower was ok.

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4.9

"More comfort would be nice"

Problems with room size, comfort, and A/C. Excellent beds, decently quiet.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.5

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.3

"Fantastic service"

Efficient, friendly service with a nice reception. Room service is perfect.

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9.1

"Great location"

Good location, close to public transport. Parking is rare. Great sightseeing, restaurants and shopping nearby.

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8.6

"Bar is awesome"

Bar is awesome.

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8.2

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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5.6

"Room is all right"

Small and poorly maintained rooms. Tidy, modern rooms with great beds and excellent views. Small but relatively clean bathrooms. Substandard A/C and furniture. Shower was ok.

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4.7

"More comfort would be nice"

Problems with room size, comfort, and A/C. Excellent beds, decently quiet.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Good location with shopping nearby but poor access to parking.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.4

"Tasty breakfast"

Tasty breakfast.

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7.1

"Delicious food"

Delicious food.

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6.8

"Fairly good value for money"

Fairly good value for money.

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6.2

"Room is all right"

Small, poorly-maintained rooms and bathrooms. Tidy, modern rooms with great beds and excellent views.

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5.2

"Comfortable"

Comfortable enough with an average noise level. Small bathrooms and rooms, but awesome beds.

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3.8

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Great location"

Good location with shopping nearby but poor access to parking.

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8.6

"Tasty breakfast"

Tasty breakfast.

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5.9

"Room is all right"

Small rooms, but okay overall. Clean rooms with wonderful beds and stunning views.

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4.7

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Excellent beds, decently quiet.

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3.8

"Complaints about WiFi"

Complaints about WiFi.

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9.5

"Fantastic service"

Friendly service.

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9.3

"Great location"

Great location.

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6.7

"Room is all right"

Room is all right.

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