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13 Spring Street , 3000, Melbourne, Australia

Review Score

Based on 7757 reviews

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8.3

Service

9.3

2917 reviews

Location

9.1

1535 reviews

Bar and Beverages

8.7

182 reviews

Cleanliness

8.4

968 reviews

Breakfast

8.3

751 reviews

Amenities

6.4

545 reviews

Room

6.3

2957 reviews

Comfort

5.2

1325 reviews

WiFi

3.8

155 reviews

Wellness Area

0.9

17 reviews

100% Verified Real Reviews

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9.3

"Fantastic service"

Great, friendly wait staff and housekeeping. Well-managed with a nice reception and professional service, particularly at the bar. Room service is perfect. Booking process is sufficient. Recreation staff is nice. Great concierge service.

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9.1

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.7

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Good bar service. Standard beverage prices.

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8.4

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so. Dining area could have been cleaner.

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8.3

"Tasty breakfast"

Tasty breakfast.

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6.4

"Ordinary amenities"

Uninspiring entrance area with decent amenities and outdated facilities. Great hotel grounds and outdoor sports facilities. Elevator in need of updating. Handicap accessible facilities can be a problem. Good meeting & event facilities.

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6.3

"Room is all right"

Rooms and balconies are ok but need maintenance. New, clean rooms with well-equipped kitchens are pleasant views. Small but relatively clean bathrooms. Guests don't like the TVs, minibars, or A/C in the small rooms. Shower was ok. Furniture needs more attention.

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5.2

"Comfortable"

Reasonably comfortable, peaceful rooms. Small rooms and bathrooms with inadequate A/C.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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0.9

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.6

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Room service is perfect.

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8.9

"Bar is awesome"

Bar is awesome.

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8.9

"Great location"

Good location, close to public transport. Parking is rare. Central location with great sightseeing, dining out and shopping.

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7.9

"Tasty breakfast"

Great and affordable breakfast.

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5.9

"Room is all right"

Rooms and balconies are ok but need maintenance. Tidy, modern rooms with great beds and excellent views. Small but relatively clean bathrooms. Small rooms with insufficient A/C and subpar furniture. Shower was ok.

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5.2

"Comfortable"

Comfy, quiet rooms with cozy beds. Small rooms and bathrooms with inadequate A/C.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.2

"Great location"

Great location near shopping and public transport. Parking is rare.

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8.8

"Tasty breakfast"

Great and affordable breakfast.

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8.5

"Clean"

Clean rooms.

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6.1

"Room is all right"

Rooms are clean with great views and decent beds, but overall just okay. Poor furnishing in small, poorly-maintained rooms with small bathrooms. Shower was ok.

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4.6

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Quiet rooms and beds are alright.

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3.8

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

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9.1

"Great location"

Well-located, although unfortunately the parking isn't easy.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception. Room service is average.

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8.4

"Clean"

Clean rooms.

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8.2

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.6

"Food is all right"

Decent food and menu.

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6.3

"Room is all right"

Decent, clean rooms with great beds and awesome views. Poor furnishing in small, poorly-maintained rooms with small bathrooms. Shower was ok.

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5.3

"Comfortable"

Comfy, quiet rooms with cozy beds. Rooms and bathrooms are small.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Good location with shopping nearby but poor access to parking.

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9.1

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.5

"Clean"

Clean rooms.

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8.0

"Tasty breakfast"

Tasty breakfast.

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6.7

"Food is all right"

Decent food and menu.

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6.5

"Fairly good value for money"

Fairly good value for money.

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6.4

"Room is all right"

Clean, new, decent rooms and great views. Poor maintenance and small rooms and bathrooms.

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5.4

"Comfortable"

Decently comfortable and quiet, but rooms and bathrooms are small.

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3.8

"Complaints about WiFi"

Wifi quality could be improved.

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