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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 10783 reviews

heart

8.9

Service

9.0

2008 reviews

Food

8.8

1434 reviews

Breakfast

8.7

426 reviews

Location

7.6

274 reviews

Room

6.8

913 reviews

WiFi

5.8

61 reviews

Comfort

4.9

217 reviews

Pool

4.7

46 reviews

100% Verified Real Reviews

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9.0

"Fantastic service"

Good management evident, with friendly, efficient service, especially in the restaurant. Reception is OK but housekeeping is substandard. Smooth booking process. Hotel security can be an issue.

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8.8

"Delicious food"

Clean enough restaurant with a great menu and excellent desserts, okay overall. Soups do not taste good.

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8.7

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.6

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to the city centre with good shopping options nearby.

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6.8

"Room is all right"

Relatively new and tidy rooms of average size. Small rooms and poorly cleaned bathrooms. Uncomfortable beds, run-down rooms, and low rated minibars. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

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5.8

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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4.9

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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4.7

"Pool should be renewed"

Pool in need of cleaning.

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8.1

"Tasty breakfast"

Tasty breakfast.

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8.1

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.9

"Great location"

Great location.

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7.7

"Delicious food"

Delicious food.

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6.2

"Room is all right"

Rooms are decent size, age, and reasonably clean, but could use maintenance. Weakness include A/C, furnishings, and bathroom cleanliness.

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4.6

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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3.7

"Complaints about WiFi"

Wifi quality could be improved.

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8.5

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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8.4

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great location"

Well-located, although unfortunately the parking isn't easy.

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6.8

"Room is all right"

Relatively new and tidy rooms of average size. Bathroom needs cleaning.

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6.2

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.2

"Comfortable"

Somewhat comfortable and acceptably sized rooms.

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4.5

"Pool should be renewed"

Pool should be renewed.

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8.4

"Fantastic service"

Friendly service, and reception was okay.

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8.3

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great location"

Great location.

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5.3

"Room is all right"

Room cleanliness is acceptable.

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4.4

"More comfort would be nice"

More comfort would be nice.

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8.9

"Fantastic service"

Friendly service.

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6.1

"Quite clean"

Room cleanliness is acceptable.

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5.8

"Room is all right"

Room cleanliness is acceptable.

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