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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 5033 reviews

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8.6

Service

8.8

1057 reviews

Food

8.4

563 reviews

Breakfast

8.3

279 reviews

Location

7.8

222 reviews

Room

5.6

779 reviews

Pool

4.8

61 reviews

Comfort

4.4

179 reviews

WiFi

3.3

50 reviews

Wellness Area

2.4

13 reviews

100% Verified Real Reviews

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8.8

"Fantastic service"

Friendly service with great management and waitstaff. Great, professional service from reception and housekeeping.

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8.4

"Delicious food"

Great menu with excellent food, especially dessert. Dining experience acceptable but dining area untidy.

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8.3

"Tasty breakfast"

Tasty breakfast.

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7.8

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to the city centre with good shopping options nearby.

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5.6

"Room is all right"

Decent rooms and views. Rooms are of average size, but lacking maintenance and outdated with below average beds. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, minibar and TV's. Shower can be a problem.

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4.8

"Pool should be renewed"

Pool in need of cleaning.

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4.4

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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3.3

"Complaints about WiFi"

Wifi quality could be improved.

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2.4

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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7.9

"Great location"

Great location.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.2

"Fantastic service"

Great service, especially at reception.

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7.1

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Relatively modern hotel.

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4.7

"More comfort would be nice"

More comfort would be nice.

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4.4

"Room needs to be improved"

Old but mostly clean rooms, with poor bathrooms.

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8.8

"Fantastic service"

Friendly service.

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8.5

"Delicious food"

Delicious food.

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7.6

"Best value for money"

Best value for money.

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7.5

"Great location"

Great location.

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7.1

"Great amenities"

Nice building.

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7.1

"Awesome vibe"

Awesome vibe. Relatively modern hotel.

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5.5

"Quite clean"

Room cleanliness is acceptable.

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5.0

"Room is all right"

Clean enough, but low rated, rooms.

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8.7

"Fantastic service"

Friendly service.

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8.1

"Great location"

Great location.

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8.1

"Tasty breakfast"

Tasty breakfast.

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5.4

"Room is all right"

Room is all right.

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9.0

"Fantastic service"

Fantastic service.

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7.8

"Great location"

Great location.

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7.7

"Delicious food"

Delicious food.

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4.9

"Room needs to be improved"

Room needs to be improved.

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