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Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 9665 reviews

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8.9

Service

9.0

1851 reviews

Food

8.9

1273 reviews

Breakfast

8.8

397 reviews

Location

7.6

259 reviews

WiFi

6.9

60 reviews

Room

6.8

887 reviews

Comfort

4.8

217 reviews

100% Verified Real Reviews

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9.0

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Great reception, waitstaff, and management. Room service is perfect.

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8.9

"Delicious food"

Excellent menu and overall experience, with average restaurant cleanliness.

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8.8

"Tasty breakfast"

Tasty breakfast.

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7.6

"Great location"

Well-located, although unfortunately the parking isn't easy. Centrally located, reasonably close to shopping.

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6.9

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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6.8

"Room is all right"

Okay-sized rooms with good views. Small rooms and poorly cleaned bathrooms. Outdated room with substandard furniture, beds and TV. Poorly-maintained rooms with inadequate A/C and bad minibars. Shower can be a problem.

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4.8

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.0

"Delicious food"

Delicious food.

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8.0

"Fantastic service"

Adequately professional and very friendly service with good reception.

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7.2

"Great location"

Great location.

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5.9

"Ordinary pool"

Ordinary pool.

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5.3

"Room is all right"

Rooms are acceptably large, and clean, but beds and furniture are not great. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms.

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5.1

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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4.5

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.8

"Delicious food"

Delicious food.

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8.7

"Tasty breakfast"

Tasty breakfast.

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7.4

"Great location"

Great location.

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6.9

"Room is all right"

Relatively new and tidy rooms of average size. Bathroom needs cleaning.

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6.3

"Quite clean"

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities.

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5.3

"Comfortable"

Somewhat comfortable and acceptably sized rooms.

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8.7

"Tasty breakfast"

Tasty breakfast.

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8.4

"Fantastic service"

Friendly service and great reception.

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7.6

"Awesome vibe"

Awesome vibe.

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7.5

"Great location"

Great location.

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6.2

"Quite clean"

Room cleanliness is acceptable.

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5.4

"Room is all right"

Room cleanliness is acceptable.

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4.3

"More comfort would be nice"

More comfort would be nice.

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9.1

"Fantastic service"

Friendly service.

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8.5

"Great amenities"

Nice building.

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7.6

"Awesome vibe"

Awesome vibe.

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6.7

"Quite clean"

Room cleanliness is acceptable.

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6.1

"Room is all right"

Room cleanliness is acceptable.

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