facebook
cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Jl Raya Darmo 68 - 78 , 60264, Surabaya, Indonesia

Review Score

Based on 8303 reviews

heart

8.9

Service

9.1

1665 reviews

Food

8.8

1073 reviews

Breakfast

8.6

356 reviews

Location

7.8

229 reviews

Room

6.9

826 reviews

WiFi

5.4

52 reviews

Comfort

5.2

197 reviews

Pool

5.2

61 reviews

100% Verified Real Reviews

grey circle

9.1

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Great reception, waitstaff, and management. Room service is perfect.

grey circle

8.8

"Delicious food"

Clean enough restaurant with a great menu and excellent desserts, okay overall.

grey circle

8.6

"Tasty breakfast"

Tasty breakfast.

grey circle

7.8

"Great location"

Awesome location near city centre, but inconvenient parking.

grey circle

6.9

"Room is all right"

Rooms amply-sized and moderately tidy with excellent views. Rooms are small and furniture and TV's substandard. Badly maintained rooms, uncomfortable beds, and deficient A/C. Shower can be a problem.

grey circle

5.4

"Regular internet service"

Regular internet service. Wifi quality could be improved.

grey circle

5.2

"Comfortable"

Somewhat comfortable and acceptably sized rooms. Noisy rooms, small bathrooms, uncomfortable beds, and inadequate A/C.

grey circle

5.2

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

grey circle

8.1

"Great location"

Great location.

grey circle

8.0

"Delicious food"

Delicious food.

grey circle

8.0

"Fantastic service"

Efficient, friendly service with a nice reception.

grey circle

7.7

"Tasty breakfast"

Tasty breakfast.

grey circle

6.3

"Room is all right"

Fine room size and cleanliness. Older, poorly maintained rooms, and problems with beds and bathroom tidiness.

grey circle

4.9

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

grey circle

2.9

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

grey circle

8.6

"Delicious food"

Delicious food.

grey circle

8.5

"Tasty breakfast"

Tasty breakfast.

grey circle

7.7

"Great location"

Great location.

grey circle

6.7

"Room is all right"

Older, reasonably clean and moderate-sized rooms.

grey circle

6.6

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

grey circle

5.3

"Comfortable"

Somewhat comfortable and acceptably sized rooms.

grey circle

4.9

"Pool should be renewed"

Pool should be renewed.

grey circle

8.7

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

grey circle

8.5

"Tasty breakfast"

Tasty breakfast.

grey circle

7.8

"Great location"

Great location.

grey circle

6.9

"Quite clean"

Quite clean.

grey circle

5.6

"Room is all right"

Room is all right.

grey circle

4.8

"More comfort would be nice"

More comfort would be nice.

grey circle

8.9

"Fantastic service"

Friendly service.

grey circle

6.0

"Room is all right"

Room is all right.

Upload your photos

Browse Mercure Surabaya traveller photo gallery

Photos from travellers