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Carretera Cancun-Chetumal Km. 340 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 2811 reviews

heart

8.9

Vibe

8.7

194 reviews

Amenities

8.6

321 reviews

Service

8.2

887 reviews

Location

8.2

354 reviews

Breakfast

7.2

12 reviews

Room

6.7

403 reviews

Beach

4.3

237 reviews

WiFi

4.0

8 reviews

100% Verified Real Reviews

grey circle

8.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Entrance area is ok. Modern Hotel. Stylish hotel. Fine for golfers. Good resort hotel. Awesome for families.

grey circle

8.6

"Great amenities"

Good meeting & event facilities. Hotel buildings and kids facilities are excellent. Facilities and entrance area are okay. Elevator in need of updating. Outdoor sports facilities are ok. Beautiful architecture.

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8.2

"Fantastic service"

Friendly, professional service, especially at the bar and restaurant. Recreation staff is nice. Guests complain about reception staff and management. Room service is perfect. Housekeeping is satisfactory. Shuttle service is ok. Booking process should be better organized.

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8.2

"Great location"

Great location near the airport. Decent shopping and great sightseeing. Accessibility by car can be a challenge. Restaurants & bars in the area are ok.

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7.2

"Tasty breakfast"

Tasty breakfast.

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6.7

"Room is all right"

A/C is deficient and the rooms need more maintenance, but overall okay. So-so beds and furniture, new rooms, and great views. Large rooms and bathrooms, and awesome balconies. Great shower.

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4.3

"Beach is not so nice"

Beach needs a clean. No good beach sports.

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4.0

"Complaints about WiFi"

Complaints about WiFi.

grey circle

8.5

"Great amenities"

Nice building.

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8.4

"Awesome vibe"

Awesome vibe.

grey circle

8.1

"Great location"

Great location near the airport.

grey circle

7.9

"Fantastic service"

Friendly, professional service, though reception is subpar. Recreation staff is nice.

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7.3

"Great pool"

Great pool.

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6.5

"Room is all right"

Decent rooms, bathrooms, and beds, but rooms are poorly maintained.

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3.8

"Beach is not so nice"

Beach is not so nice.

grey circle

8.5

"Awesome vibe"

Awesome vibe.

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8.4

"Fantastic service"

Friendly service.

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8.3

"Great amenities"

Great amenities.

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7.7

"Great location"

Great location.

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7.3

"Delicious food"

Delicious food.

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6.2

"Room is all right"

Room is all right.

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4.3

"Beach is not so nice"

Beach is not so nice.

Photos from travellers