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5640 MERCHANT CNTR BLVD , 37912, Knoxville, United States of America

Review Score

Based on 551 reviews

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6.6

Location

7.5

55 reviews

Service

7.4

111 reviews

WiFi

6.5

7 reviews

Room

3.4

213 reviews

Comfort

2.8

91 reviews

Cleanliness

2.5

113 reviews

Amenities

1.6

45 reviews

100% Verified Real Reviews

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7.5

"Great location"

Great location with good access by car.

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7.4

"Fantastic service"

Service and reception relatively professional and friendly but housekeeping is not great.

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6.5

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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3.4

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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2.8

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.6

"Amenities are not the best"

Hotel buildings could use some improvement.

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7.8

"Best value for money"

Best value for money.

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7.2

"Fantastic service"

Fantastic service.

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2.9

"Room needs to be improved"

Room needs to be improved.

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7.4

"Fantastic service"

Fantastic service.

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3.0

"Room needs to be improved"

Room needs to be improved.

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2.9

"Room needs to be improved"

Room needs to be improved.

Photos from travellers