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5640 MERCHANT CNTR BLVD , 37912, Knoxville, United States of America

Review Score

Based on 612 reviews

heart

6.3

Location

8.6

61 reviews

Service

7.5

122 reviews

Room

3.1

231 reviews

Comfort

2.9

92 reviews

Vibe

2.9

26 reviews

WiFi

2.8

9 reviews

Cleanliness

2.3

130 reviews

Amenities

1.5

54 reviews

100% Verified Real Reviews

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8.6

"Great location"

Great location with good access by car.

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7.5

"Fantastic service"

Friendly staff with great management and reception, but subpar housekeeping.

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3.1

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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2.9

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.9

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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2.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.5

"Amenities are not the best"

Hotel buildings could use some improvement.

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8.1

"Best value for money"

Best value for money.

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2.5

"Room needs to be improved"

Room needs to be improved.

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7.6

"Fantastic service"

Fantastic service.

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2.6

"Room needs to be improved"

Room needs to be improved.

Photos from travellers