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Sengokuhara, Hakone-Machi, Ashigarashimo-Gun, , Kanagawa 885, 250-0631, Gotenba-shi, Japan

Review Score

Based on 2967 reviews

heart

8.8

Breakfast

9.2

318 reviews

Service

9.1

973 reviews

Food

8.9

898 reviews

Location

8.4

652 reviews

Cleanliness

8.2

177 reviews

Room

6.8

792 reviews

Vibe

6.0

238 reviews

WiFi

3.2

51 reviews

Beach

2.0

5 reviews

100% Verified Real Reviews

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9.2

"Tasty breakfast"

Tasty breakfast.

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9.1

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Great reception, waitstaff, and management. Good shuttle service. Smooth booking process.

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8.9

"Delicious food"

Great dining experience - good menu and good prices. Tasty side dishes, desserts, and fruits. No good fish & seafood. Average vegetarian & vegan dishes.

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8.4

"Great location"

Great location. Close to public transport. Good shopping and sightseeing. Easy car access but inadequate parking. Medium distance to train station. City centre is hard to reach.

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8.2

"Clean"

Clean hotel facilities. Clean rooms. Wellness & sports facilities could use better cleaning.

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6.8

"Room is all right"

TV's, rooms, and beds are all okay. Clean, large rooms with decent views. Acceptable rooms with small bathrooms. Outdated room and furniture, and problems with the A/C. Poorly-maintained rooms with subpar kitchenettes. Shower can be a problem.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Good for traveling with friends.

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3.2

"Complaints about WiFi"

Wifi quality could be improved.

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2.0

"Beach is not so nice"

Beach is not so nice.

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9.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.1

"Tasty breakfast"

Tasty breakfast.

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8.3

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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8.3

"Great location"

Great location with good access by car. Close to public transport and the train. Good shopping and sightseeing.

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7.6

"Rather comfortable"

Large, comfortable rooms. Deficient A/C, small bathrooms, and so-so beds.

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7.1

"Great room"

Sizeable, clean rooms, but poorly maintained with inadequate furniture. Small rooms and poorly cleaned bathrooms. Outdated rooms with bad A/C but beds and views are alright. Shower can be a problem.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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3.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Delicious food"

Superior menu with average prices makes for great dining.

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9.2

"Tasty breakfast"

Tasty breakfast.

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9.0

"Fantastic service"

Efficient, friendly service with a nice reception. Good shuttle service.

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8.9

"Great location"

Great location with good access by car. Close to public transport and the train. Good shopping and sightseeing.

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8.0

"Clean"

Clean hotel facilities. Clean rooms. Wellness & sports facilities could use better cleaning.

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6.4

"Room is all right"

Rooms are standard and clean with typical beds and bathrooms. Big rooms with nice views, yet somewhat old and neglected. Shower can be a problem.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.3

"Ordinary amenities"

Buildings are fine with old facilities, but the grounds are wonderful.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Tasty breakfast"

Tasty breakfast.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Delicious food"

Menu is excellent with tasty food.

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8.3

"Clean"

Clean hotel facilities. Clean rooms.

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8.2

"Great location"

Great location with good access by car. Close to public transport. Good shopping and sightseeing. Medium distance to train station.

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7.0

"Great room"

Rooms, bathrooms and beds are decent. Large, clean rooms with wonderful views.

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6.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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