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Sengokuhara, Hakone-Machi, Ashigarashimo-Gun, , Kanagawa 885, 250-0631, Gotenba-shi, Japan

Review Score

Based on 3103 reviews

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8.7

Breakfast

9.3

322 reviews

Service

9.1

952 reviews

Food

8.9

878 reviews

Location

8.3

650 reviews

Cleanliness

7.5

191 reviews

Room

6.6

809 reviews

Vibe

5.5

243 reviews

Amenities

5.5

179 reviews

WiFi

2.5

40 reviews

100% Verified Real Reviews

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9.3

"Tasty breakfast"

Tasty breakfast.

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9.1

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory. Smooth booking process. Good shuttle service.

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8.9

"Delicious food"

Great menu with excellent food, especially dessert. Food is relatively good value, and side dishes are of average quality. Fish & seafood is acceptable.

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8.3

"Great location"

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Easy car access but inadequate parking. City centre is hard to reach.

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7.5

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not. Wellness & sports facilities could use better cleaning.

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6.6

"Room is all right"

Rooms are standard with average beds and furnishings. Clean, large rooms with decent views. Small rooms and poorly cleaned bathrooms. Outdated, poorly maintained rooms with insufficient A/C. Shower can be a problem. Acceptable TV's and kitchenettes.

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5.5

"Decent vibe"

Decent vibe. Hotel could use some updating. Luxurious Hotel. Stylish hotel.

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5.5

"Ordinary amenities"

Outdoor sports facilities are ok. Facilities in need of refurbishment.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.1

"Tasty breakfast"

Tasty breakfast.

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8.1

"Great location"

Great location with good access by car. Close to public transport and the train. Good shopping and sightseeing.

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7.7

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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7.5

"Rather comfortable"

Big, comfortable, and quiet rooms. Small bathrooms and so-so beds.

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6.9

"Room is all right"

Rooms are standard with average beds and furnishings. Spacious and tidy rooms. Small rooms and poorly cleaned bathrooms. Rooms are old and poorly-maintained, although views are OK. Shower can be a problem.

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5.7

"Decent vibe"

Decent vibe. Hotel could use some updating.

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5.4

"Ordinary amenities"

Amenities and facilities adequate but in need of updating.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Tasty breakfast"

Tasty breakfast.

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9.3

"Delicious food"

Great menu with acceptable prices.

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8.9

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Shuttle service is ok.

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8.6

"Great location"

Great location with good access by car. Close to public transport and the train. Good shopping and sightseeing.

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6.3

"Room is all right"

Tidy rooms, with alright views, and average beds. Spacious rooms but guests said they were run-down and old, and didn't like the bathrooms.

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5.2

"Decent vibe"

Decent vibe. Hotel could use some updating.

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4.9

"Amenities are not the best"

Facilities in need of refurbishment.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Tasty breakfast"

Tasty breakfast.

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9.1

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.9

"Delicious food"

Menu is excellent with tasty food.

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8.1

"Great location"

Great location with good access by car. Close to public transport and the train. Good shopping and sightseeing.

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7.8

"Clean"

Clean hotel facilities. Clean rooms.

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6.8

"Fairly good value for money"

Fairly good value for money.

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6.6

"Room is all right"

So-so rooms, beds, and views. Large, clean rooms with complaints about bathrooms.

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5.9

"Decent vibe"

Decent vibe. Hotel could use some updating.

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5.7

"Ordinary amenities"

Ordinary amenities.

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