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Avenida 5 Sur 105 Centro Historico, 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 4212 reviews

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8.3

Location

9.0

702 reviews

Service

7.6

1024 reviews

WiFi

6.8

25 reviews

Breakfast

6.5

150 reviews

Room

6.0

768 reviews

Cleanliness

4.6

197 reviews

Value for money

4.4

235 reviews

Bar and Beverages

4.1

20 reviews

Pool

3.0

76 reviews

100% Verified Real Reviews

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9.0

"Great location"

Great location. Accessible by car, but parking is costly. Near city centre with great sightseeing and nearby restaurants.

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7.6

"Fantastic service"

Service is acceptably professional but very friendly, with decent reception and housekeeping. Poorly managed with subpar restaurant service. Room service could have been improved. Valet service could be better.

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6.8

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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6.5

"Breakfast is average"

Breakfast is decent but expensive.

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6.0

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Poorly maintained and cleaned rooms. Bathrooms are large but with substandard cleaning. Old rooms with complaints about the furniture, minibars, and A/C. Shower can be a problem. Standard TV.

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4.6

"Could use a good cleaning"

Unclean rooms and pool area. Moderately clean hotel facilities. The bathrooms and dining area need some cleaning.

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4.4

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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4.1

"Bar could improve"

Poor bar with subpar drinks.

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3.0

"Pool should be renewed"

Pool in need of cleaning.

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8.3

"Great location"

Great location. Pricey, inconvenient parking.

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7.6

"Fantastic service"

Fantastic service.

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5.8

"Comfortable"

Noisy but acceptably comfortable rooms with okay beds.

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5.4

"Room is all right"

Average rooms with standard beds. Guests complained about bathrooms and general cleanliness of the rooms.

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4.5

"Could use a good cleaning"

Rooms could be cleaner.

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4.0

"Value for money could be better"

Value for money could be better.

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9.1

"Great location"

Great location.

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7.4

"Fantastic service"

Friendly service.

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6.0

"Comfortable"

Beds are decent and generally comfortable.

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5.5

"Room is all right"

Average rooms with standard beds.

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4.9

"Could use a good cleaning"

Could use a good cleaning.

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3.1

"Pool should be renewed"

Pool should be renewed.

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9.0

"Great location"

Great location.

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7.0

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.3

"Comfortable"

Comfortable.

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5.5

"Room is all right"

Room is all right.

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9.1

"Great location"

Great location.

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7.8

"Fantastic service"

Friendly service.

Photos from travellers