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Avenida 5 Sur 105 Centro Historico, 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 3279 reviews

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8.5

Location

8.9

524 reviews

Breakfast

8.0

133 reviews

Service

7.6

785 reviews

Room

5.6

602 reviews

Bar and Beverages

3.2

16 reviews

Pool

3.1

68 reviews

WiFi

3.1

19 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location. Pricey, inconvenient parking. Near to downtown with good options for sightseeing.

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8.0

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.6

"Fantastic service"

Complaints about the wait staff but overall friendly service. Management and reception are decent and somewhat professional. Room service could have been improved. Valet service could be better.

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5.6

"Room is all right"

Decent, but old rooms with poor maintenance and bad minibars. Large rooms with good kitchenettes, great views, and comfortable beds. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. Bathrooms are large but with substandard cleaning. Shower can be a problem.

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3.2

"Bar could improve"

Bar could improve.

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3.1

"Pool should be renewed"

Pool in need of cleaning.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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8.5

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.4

"Fantastic service"

Fantastic service.

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6.5

"Comfortable"

Spacious, moderately comfortable rooms with excellent beds, but noise problems.

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5.6

"Room is all right"

Reasonably recent, large rooms, with great beds. Inadequately cleaned and maintained rooms and bathrooms. Shower can be a problem.

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5.4

"Quite clean"

Moderately clean hotel facilities. Rooms could be cleaner.

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5.2

"Ordinary amenities"

Average hotel building.

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9.0

"Great location"

Near city centre in a great location.

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8.0

"Tasty breakfast"

Tasty breakfast.

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6.8

"Service is adequate"

Friendly, more-or-less professional service, and so-so reception.

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6.5

"Comfortable"

Decently comfortable, spacious rooms with great beds.

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5.5

"Ordinary amenities"

Average hotel building.

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5.2

"Room is all right"

Rooms are acceptable but need cleaning. Comfortable beds in spacious rooms.

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4.4

"Food could be better"

Food could be better.

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8.9

"Great location"

Great location.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.6

"Fantastic service"

Friendly service.

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6.4

"Comfortable"

Large rooms with average comfort and standard beds.

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5.8

"Quite clean"

Quite clean.

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5.5

"Room is all right"

Well-sized, typical rooms with mediocre beds.

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5.5

"Ordinary amenities"

Average hotel building.

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3.2

"Pool should be renewed"

Pool should be renewed.

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9.1

"Great location"

Great location.

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7.8

"Fantastic service"

Fantastic service.

Photos from travellers