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Avenida 5 Sur 105 Centro Historico, 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 3501 reviews

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8.4

Wellness Area

8.9

16 reviews

Location

8.9

552 reviews

Breakfast

7.5

135 reviews

Service

7.5

835 reviews

Room

5.2

626 reviews

WiFi

5.0

25 reviews

Pool

2.8

69 reviews

Bar and Beverages

2.6

18 reviews

100% Verified Real Reviews

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8.9

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.9

"Great location"

Great location. Pricey, inconvenient parking. Central location with ok shopping but excellent sightseeing.

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7.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.5

"Fantastic service"

Service is acceptably professional but very friendly, with decent reception and housekeeping. Poorly managed with subpar restaurant service. Room service is average. Booking process is sufficient. Valet service could be better.

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5.2

"Room is all right"

Average, somewhat old looking rooms with standard TV's and poor A/C. Rooms need more cleaning and maintenance, with poorly rated minibars. Poor furniture and complaints about bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem.

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5.0

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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2.8

"Pool should be renewed"

Pool in need of cleaning.

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2.6

"Bar could improve"

Poor bar with subpar drinks.

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8.2

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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7.8

"Tasty breakfast"

Tasty breakfast.

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7.4

"Fantastic service"

Friendly service.

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6.1

"Comfortable"

Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise.

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5.5

"Ordinary amenities"

Average hotel building.

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5.1

"Room is all right"

Well-sized, typical rooms with mediocre beds. Older, poorly cleaned and maintained rooms and bathrooms. Shower can be a problem.

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5.0

"Quite clean"

Rooms could be cleaner. Moderately clean hotel facilities.

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4.8

"Value for money could be better"

Value for money could be better.

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9.0

"Great location"

Near city centre in a great location.

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6.8

"Service is adequate"

Friendly, more-or-less professional service, and so-so reception.

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6.3

"Comfortable"

Large rooms with average comfort and standard beds.

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5.1

"Room is all right"

Average rooms with standard beds. Big rooms, although there are complaints about cleanliness.

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4.7

"Could use a good cleaning"

Rooms could be cleaner.

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4.5

"Food could be better"

Food could be better.

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8.8

"Great location"

Great location.

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7.8

"Tasty breakfast"

Tasty breakfast.

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7.5

"Fantastic service"

Friendly service.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds.

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5.1

"Quite clean"

Quite clean.

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5.0

"Room is all right"

Average rooms with standard beds. Big but poorly maintained rooms.

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2.8

"Pool should be renewed"

Pool should be renewed.

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9.0

"Great location"

Great location.

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7.7

"Fantastic service"

Fantastic service.

Photos from travellers