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270 Collins Street , 3000, Melbourne, Australia

Review Score

Based on 16683 reviews

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8.2

Location

9.5

3122 reviews

Service

8.9

6021 reviews

Breakfast

7.6

1273 reviews

Bar and Beverages

7.4

372 reviews

Room

6.5

5885 reviews

WiFi

6.3

225 reviews

Wellness Area

3.7

191 reviews

100% Verified Real Reviews

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9.5

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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8.9

"Fantastic service"

Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Professional service at the reception and restaurant. Room service is average. Great concierge service. Great valet service. Recreation staff is nice. Great hotel security. Good shuttle service. Tour guide could be nicer.

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7.6

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.4

"Bar is awesome"

Excellent bar with great prices. Good bar service.

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6.5

"Room is all right"

Rooms are decent, with OK beds and views, and some complaints about A/C. Small rooms and poorly cleaned bathrooms. Old, poorly-maintained rooms with poor minibars and kitchenettes. Poorly furnished with bad TV's and balconies. Shower can be a problem.

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6.3

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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3.7

"Wellness & sports facilities could be improved"

Wellness & sports facilities could use better cleaning. Fitness area can be optimized.

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9.4

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

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9.0

"Fantastic service"

Friendly service, especially in the restaurant. Service is professional, especially at the bar, and reception is top-notch. Management is alright, but housekeeping is not great. Great valet service. Room service is average. Booking process should be better organized. Great concierge service.

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7.7

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.7

"Bar is awesome"

Bar is awesome. Good bar service.

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6.8

"Room is all right"

Okay rooms with mediocre views, but big and clean. Beds are standard, but furnishings and room maintenance are lacking. Small rooms and poorly cleaned bathrooms. Old rooms, with unsatisfactory minibars. air conditioning and TV's.

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6.3

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Free internet.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.4

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.6

"Great location"

Great location near shopping and public transport. Easy car access but inadequate parking.

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8.4

"Fantastic service"

Generally friendly service, with decent bar service and excellent restaurant service. Professional service and great reception, but poor housekeeping. Room service is perfect. Great concierge service. Booking process should be better organized.

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7.4

"Bar is awesome"

Bar is awesome. Bar service is acceptable.

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6.3

"Room is all right"

Tidy rooms, with alright views, and average beds. Poorly maintained rooms with low quality furniture. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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6.2

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices. Free internet.

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6.1

"Breakfast is average"

Decent and moderately priced breakfast.

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5.0

"Comfortable"

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average beds.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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4.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.5

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Easy car access but inadequate parking.

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8.8

"Fantastic service"

Service staff are friendly and bar service is great, but housekeeping isn't as impressive. Professional service at the reception and restaurant. Great concierge service. Room service is average. Great valet service.

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8.1

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.1

"Room is all right"

Decent rooms and views. Subpar beds and TVs and complaints about cleanliness of bathrooms. Decent but poorly maintained rooms with deficient furniture and A/C. Shower can be a problem.

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4.5

"Complaints about WiFi"

Complaints about WiFi.

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3.5

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.6

"Great location"

Great location near shopping and public transport. Parking is rare.

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9.0

"Fantastic service"

Friendly and professional bar service and reception. Housekeeping can be a problem. Great concierge service. Room service is perfect.

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7.8

"Tasty breakfast"

Tasty breakfast.

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7.8

"Bar is awesome"

Bar is awesome. Good bar service.

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6.8

"Room is all right"

Reasonably new rooms, but A/C, furniture and TV's are substandard. Rooms tidy but lacking maintenance, with substandard bathrooms but acceptable beds.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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