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270 Collins Street , 3000, Melbourne, Australia

Review Score

Based on 16226 reviews

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8.2

Location

9.4

3021 reviews

Service

8.9

6020 reviews

Breakfast

7.5

1277 reviews

Bar and Beverages

7.4

337 reviews

Room

5.7

5757 reviews

Comfort

5.6

2193 reviews

WiFi

4.6

236 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.9

"Fantastic service"

Housekeeping and restaurant service are friendly. Well-managed with a nice reception and professional service, particularly at the bar. Room service is average. Great concierge service. Booking process is sufficient. Great valet service. Recreation staff is nice. Good shuttle service. Great hotel security. Tour guide could be nicer.

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7.5

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.4

"Bar is awesome"

Bar is awesome. Good bar service. Standard alcoholic drinks. Standard beverage prices.

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5.7

"Room is all right"

Large, moderately clean rooms, and decent views. Rooms are fine with okay beds, but poor maintenance and furnishing. Small rooms and poorly cleaned bathrooms. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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5.6

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Good location, close to public transport. Centrally located, near restaurants, bars, and shopping. Pricey, inconvenient parking.

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9.2

"Fantastic service"

Nice reception with friendly service and standard housekeeping. Great, professional waitstaff and bartenders. Booking process is sufficient. Great concierge service. Great valet service. Room service is average.

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7.7

"Bar is awesome"

Bar is awesome. Good bar service.

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7.3

"Tasty breakfast"

Tasty breakfast.

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6.2

"Room is all right"

Beds are alright, and rooms are moderately spacious, modern and tidy. Small rooms and poorly cleaned bathrooms. No views, poor A/C, TV's and furniture. Room need better maintenance, and minibars are not great.

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4.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Well-located, although unfortunately the parking isn't easy.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception. Room service is perfect. Average wait staff and housekeeping. Great concierge service.

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6.4

"Breakfast is average"

Decent and moderately priced breakfast.

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5.5

"Room is all right"

Large room with acceptable beds and cleanliness. Small rooms and poorly cleaned bathrooms. Poorly-maintained rooms with inadequate A/C and bad minibars. TV's and furniture not great. Shower can be a problem.

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4.8

"Amenities are not the best"

Hotel grounds are okay, but the building is old and the entrance area is unimpressive. Elevator in need of updating. Unspectacular architecture.

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4.7

"More comfort would be nice"

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Rooms are spacious with standard beds.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Easy car access but inadequate parking.

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8.4

"Fantastic service"

Friendly and professional bar service and reception. Average wait staff and housekeeping. Great concierge service. Room service is average. Great valet service.

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7.8

"Tasty breakfast"

Tasty breakfast.

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7.0

"Bar is awesome"

Bar is awesome. Good bar service.

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5.5

"Comfortable"

Subpar beds and A/C but room is moderately comfortable and not so loud.

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5.0

"Room is all right"

Fairly clean, decent rooms. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. No views, TV's and A/C substandard. Shower can be a problem.

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4.8

"Complaints about WiFi"

Complaints about WiFi.

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4.7

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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4.6

"Pool should be renewed"

Pool should be renewed.

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4.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.5

"Great location"

Great location near shopping and public transport. Parking is rare.

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9.3

"Fantastic service"

Friendly and professional bar service and reception. Great concierge service.

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7.7

"Bar is awesome"

Bar is awesome. Good bar service.

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7.5

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.5

"Fairly good value for money"

Fairly good value for money. Acceptable breakfast prices.

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6.5

"Room is all right"

Rooms are standard overall, but clean and large with OK beds. Poorly-maintained rooms with substandard bathrooms, A/C, and furnishing.

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5.6

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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4.8

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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4.3

"Complaints about WiFi"

Wifi quality could be improved.

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