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480 COLLINS STREET , 3000, Melbourne, Australia

Review Score

Based on 3051 reviews

heart

7.6

Location

9.3

809 reviews

Service

7.5

659 reviews

Breakfast

6.4

155 reviews

Value for money

6.3

279 reviews

Comfort

5.0

788 reviews

Amenities

4.5

242 reviews

Room

4.5

1404 reviews

WiFi

4.5

80 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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7.5

"Fantastic service"

Efficient, friendly service, but complaints about management. Reception, housekeeping and restaurant service were adequate. Room service is average. Booking process should be better organized. Great concierge service. Standard laundry service.

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6.4

"Breakfast is average"

Decent and moderately priced breakfast.

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6.3

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Acceptable breakfast prices.

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5.0

"Comfortable"

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

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4.5

"Amenities are not the best"

Poorly reviewed entrance area and poor handicap accessibility. Elevator in need of updating. Architecture not so nice. Adequate meeting & event facilities.

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4.5

"Room needs to be improved"

Badly-maintained rooms and balconies with poor A/C and furniture. Awesome beds and clean enough, but small, rooms. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Good kitchenette.

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4.5

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.2

"Great location"

Well-located, although unfortunately the parking isn't easy. Centrally located, near restaurants, bars, and shopping. Close to public transport and the train.

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7.7

"Fantastic service"

Reception is decent, with overall friendly and professional service. Room service is average.

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6.4

"Breakfast is average"

Breakfast is average.

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6.3

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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4.7

"More comfort would be nice"

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

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4.6

"Amenities are not the best"

Amenities are not the best.

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4.5

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

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4.3

"Room needs to be improved"

Small, badly maintained rooms with poor minibars. Small rooms and poorly cleaned bathrooms. Great beds, decent views, and reasonably clean rooms. Below average furnishing, balconies, and A/C. Shower can be a problem. Good kitchenette.

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9.4

"Great location"

Great location near lots of shopping. Train station is close.

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7.8

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.5

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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6.5

"Breakfast is average"

Breakfast is average.

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5.5

"Comfortable"

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

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4.7

"Amenities are not the best"

Amenities are not the best.

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4.7

"Room needs to be improved"

Small, poorly maintained rooms with subpar A/C and furnishing. Small rooms and poorly cleaned bathrooms. The relatively modern rooms are clean enough and the beds are excellent. Shower can be a problem. Good kitchenette.

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4.5

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.8

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.4

"Breakfast is average"

Breakfast is average.

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6.0

"Fairly good value for money"

Fairly good value for money.

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5.3

"Decent vibe"

Decent vibe.

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5.1

"Comfortable"

Relatively comfortable, with good beds. Complaints about size and noisiness in rooms and bathrooms.

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4.8

"Food could be better"

Food could be better.

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4.3

"Room needs to be improved"

Small, poorly-maintained rooms with subpar furniture. Small rooms and poorly cleaned bathrooms. Awesome beds, and reasonably clean rooms. Good kitchenette. Shower can be a problem.

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4.1

"Amenities are not the best"

Amenities are not the best.

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2.1

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Great location.

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7.6

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.4

"Fairly good value for money"

Fairly good value for money.

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4.8

"More comfort would be nice"

Beds are good, but guests complain about room size and comfort.

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4.6

"Complaints about WiFi"

Complaints about WiFi.

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4.3

"Room needs to be improved"

Poor maintenance and small rooms and bathrooms. Comfortable beds.

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