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480 COLLINS STREET , 3000, Melbourne, Australia

Review Score

Based on 3246 reviews

heart

7.5

Location

9.1

796 reviews

Service

6.9

647 reviews

Breakfast

6.6

163 reviews

Value for money

6.2

286 reviews

Comfort

5.0

786 reviews

Room

4.5

1403 reviews

Amenities

4.4

250 reviews

WiFi

4.4

80 reviews

Bar and Beverages

4.3

5 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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6.9

"Service is adequate"

Service is adequate. Restaurant service is friendly and professional. Reception and management are fine, but housekeeping is below average. Room service is average. Booking process should be better organized. Great concierge service. Laundry service can be improved. Hotel security is ok.

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6.6

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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6.2

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Fair breakfast prices. Food is a bit overpriced.

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5.0

"Comfortable"

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

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4.5

"Room needs to be improved"

Insufficiently maintained, small rooms with poor TV's and minibars. Small rooms and poorly cleaned bathrooms. Great beds, decent views, and reasonably clean rooms. Below average furnishing, balconies, and A/C. Shower can be a problem. Good kitchenette. Relatively new rooms.

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4.4

"Amenities are not the best"

Unimpressive buildings and entrance area, with poor handicap accessible facilities. Elevator in need of updating. Architecture not so nice. Relatively new facilities. Adequate meeting & event facilities.

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4.4

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.3

"Bar could improve"

Bar could improve.

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9.2

"Great location"

Great location. Pricey, inconvenient parking. Centrally located, near restaurants, bars, and shopping. Close to public transport and the train.

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7.1

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.6

"Breakfast is average"

Breakfast is average.

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6.2

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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4.8

"More comfort would be nice"

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

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4.5

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

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4.4

"Amenities are not the best"

Hotel buildings could use some improvement.

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4.3

"Room needs to be improved"

Small, badly maintained rooms with poor minibars. Small rooms and poorly cleaned bathrooms. Great beds, decent views, and reasonably clean rooms. Below average furnishing, balconies, and A/C. Shower can be a problem. Good kitchenette.

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9.3

"Great location"

Great location near lots of shopping.

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7.5

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.7

"Breakfast is average"

Breakfast is average.

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6.4

"Fairly good value for money"

Fairly good value for money.

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5.5

"Comfortable"

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

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4.8

"Room needs to be improved"

Small, poorly maintained rooms with subpar A/C and furnishing. Small rooms and poorly cleaned bathrooms. The relatively modern rooms are clean enough and the beds are excellent. Good kitchenette. Shower can be a problem.

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4.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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4.6

"Complaints about WiFi"

Complaints about WiFi.

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8.7

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.2

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.7

"Breakfast is average"

Breakfast is average.

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6.0

"Fairly good value for money"

Fairly good value for money.

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5.5

"Comfortable"

Relatively comfortable, with good beds. Complaints about size and noisiness in rooms and bathrooms.

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5.3

"Decent vibe"

Decent vibe.

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5.1

"Food is all right"

Food is all right.

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4.7

"Room needs to be improved"

Poor furnishing in small, poorly-maintained rooms with small bathrooms. Awesome beds, and reasonably clean rooms. Shower can be a problem. Good kitchenette.

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4.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.8

"Pool should be renewed"

Pool should be renewed.

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9.0

"Great location"

Great location.

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7.0

"Fantastic service"

Service is average, but very friendly.

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6.2

"Fairly good value for money"

Fairly good value for money.

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5.1

"Comfortable"

Small but comfortable enough rooms.

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4.7

"Room needs to be improved"

Poor maintenance and small rooms and bathrooms.

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4.2

"Complaints about WiFi"

Complaints about WiFi.

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