cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 3231 reviews

heart

7.0

Beach

9.4

309 reviews

Location

8.0

503 reviews

Value for money

5.7

347 reviews

Breakfast

5.5

39 reviews

Food

5.4

780 reviews

Service

5.4

1083 reviews

Bar and Beverages

5.1

144 reviews

Cleanliness

4.3

274 reviews

WiFi

4.1

176 reviews

Room

3.8

861 reviews

Comfort

3.3

307 reviews

Wellness Area

2.7

15 reviews

100% Verified Real Reviews

grey circle

9.4

"Beautiful beach"

Clean beach.

grey circle

8.0

"Great location"

Good location, close to public transport. Close to the beach, restaurants, bars, and sightseeing. Not great access by car, with poorly rated parking. Medium distance to city centre.

grey circle

5.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

grey circle

5.5

"Breakfast is average"

Breakfast is average.

grey circle

5.4

"Food is all right"

Poor dining experience with untidy dining area. Poor menu, especially in side dishes. Well-priced restaurant with great steak. Okay dessert, fruits, and snacks. Fish & seafood is acceptable.

grey circle

5.4

"Service is adequate"

Service staff are somewhat friendly, but unprofessional with unorganized management. Bad service from reception and mediocre waitstaff. Recreation staff is nice. Pool bar needs better service. Booking process should be better organized. Great concierge service. Room service could have been improved. Hotel security can be an issue. Pool/beach service is ok.

grey circle

5.1

"Standard bar"

So-so bar with mediocre drinks. Pool bar needs better service. Affordable beverage prices.

grey circle

4.3

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities. Moderately clean pool area.

grey circle

4.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

grey circle

3.8

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Kitchenette and room size alright but rooms lacking maintenance. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Great view. Shower can be a problem.

grey circle

3.3

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

grey circle

2.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

grey circle

9.2

"Beautiful beach"

Beautiful beach.

grey circle

8.2

"Great pool"

Great pool.

grey circle

7.8

"Great location"

Great location.

grey circle

6.0

"Ordinary amenities"

Average hotel building.

grey circle

5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Affordable food.

grey circle

5.9

"Food is all right"

Poor menus and okay food. Affordable food.

grey circle

5.4

"Standard bar"

So-so bar with mediocre drinks.

grey circle

5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

grey circle

4.8

"Service could be improved"

Service and reception staff are unprofessional, but quite friendly. Average wait staff and housekeeping.

grey circle

4.5

"Could use a good cleaning"

Rooms could be cleaner.

grey circle

3.8

"Complaints about WiFi"

Poor, over-priced WiFi.

grey circle

3.6

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms with problem bathrooms, beds, and A/C.

grey circle

3.0

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

grey circle

9.4

"Beautiful beach"

Beautiful beach.

grey circle

7.9

"Great location"

Great location.

grey circle

6.3

"Ordinary amenities"

Great grounds and decent buildings.

grey circle

5.8

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly. Recreation staff is nice.

grey circle

5.7

"Food is all right"

Poor menus and okay food.

grey circle

5.6

"Breakfast is average"

Breakfast is average.

grey circle

5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

grey circle

4.0

"Room needs to be improved"

Poorly cleaned and maintained rooms and poor bathrooms, but great views. Beds are OK, as is the room size, but A/C and furnishings are lacking.

grey circle

3.9

"Could use a good cleaning"

Rooms could be cleaner.

grey circle

3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

grey circle

3.7

"More comfort would be nice"

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

grey circle

9.5

"Beautiful beach"

Beautiful beach.

grey circle

8.7

"Great pool"

Great pool.

grey circle

7.9

"Great location"

Great location.

grey circle

5.9

"Service is adequate"

Service is relatively friendly.

grey circle

5.7

"Food is all right"

Food is all right.

grey circle

5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

grey circle

4.1

"Complaints about WiFi"

Poor, over-priced WiFi.

grey circle

4.0

"More comfort would be nice"

More comfort would be nice.

grey circle

3.9

"Room needs to be improved"

Room needs to be improved.

Photos from travellers