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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 5362 reviews

heart

7.5

Beach

8.6

461 reviews

Location

7.8

688 reviews

Value for money

5.6

467 reviews

Breakfast

5.4

60 reviews

Service

5.1

1428 reviews

Food

5.0

1015 reviews

Room

4.4

1060 reviews

Cleanliness

4.3

315 reviews

WiFi

4.3

210 reviews

Bar and Beverages

4.2

197 reviews

Comfort

3.5

372 reviews

100% Verified Real Reviews

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8.6

"Beautiful beach"

Clean beach.

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7.8

"Great location"

Good location, close to public transport. Near city centre with nearby beaches, restaurants, bars, and shopping. Not great access by car, with poorly rated parking. Parking should be cheaper.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.4

"Breakfast is average"

Breakfast is average.

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5.1

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Decent housekeeping, but poor restaurant service. Recreation staff is nice. Pool bar needs better service. Booking process should be better organized. Hotel security can be an issue. Room service could have been improved. Great concierge service. Valet service is ok. Pool/beach service is ok.

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5.0

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Acceptable menu with average desserts. Affordable food and okay snacks. Beef dishes & steaks are all right. Fish & seafood is acceptable.

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4.4

"Room needs to be improved"

Bathrooms and bedrooms are poorly cleaned and a bit old. Badly maintained rooms with subpar minibars and TVs. Excellent views from decently sized rooms with okay beds. Below average furnishing, balconies, and A/C. Shower can be a problem. Good kitchenette.

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4.3

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities. Moderately clean pool area.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.2

"Bar could improve"

Poor bar with subpar drinks. Pool bar needs better service. Affordable beverage prices.

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3.5

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

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8.5

"Beautiful beach"

Beautiful beach.

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7.8

"Great pool"

Great pool.

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7.7

"Great location"

Great location.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.9

"Ordinary amenities"

Great grounds and decent buildings.

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5.7

"Fairly good value for money"

Fairly good value for money. Affordable food.

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5.4

"Food is all right"

Food is very cheap and OK quality.

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4.5

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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4.3

"Bar could improve"

Poor bar with subpar drinks.

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4.3

"Could use a good cleaning"

Rooms could be cleaner.

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3.7

"Room needs to be improved"

Older and poorly cleaned rooms with inadequate A/C. Bathrooms are not up to standard, and rooms are lacking in maintenance, but of average size.

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2.9

"More comfort would be nice"

Some problems with A/C and room comfort. Average sized rooms.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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8.8

"Beautiful beach"

Beautiful beach.

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7.8

"Great location"

Great location.

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6.0

"Ordinary amenities"

Great grounds and decent buildings.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.7

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly.

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5.4

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.3

"Food is all right"

Food is all right.

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5.2

"Breakfast is average"

Breakfast is average.

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4.7

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Average-sized rooms with alright beds.

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4.5

"Could use a good cleaning"

Rooms could be cleaner.

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4.4

"More comfort would be nice"

Rooms relatively spacious with acceptable beds but lacking in comfort.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.4

"Great pool"

Great pool.

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5.5

"Service is adequate"

Service is relatively friendly.

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5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.2

"Food is all right"

Food is all right.

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4.1

"More comfort would be nice"

More comfort would be nice.

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4.0

"Room needs to be improved"

Room needs to be improved.

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2.8

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers