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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 3406 reviews

heart

6.9

Beach

9.1

341 reviews

Location

7.8

516 reviews

Value for money

5.6

373 reviews

Breakfast

5.5

50 reviews

Food

5.0

788 reviews

Service

4.7

1110 reviews

Bar and Beverages

4.6

151 reviews

Cleanliness

4.0

276 reviews

Wellness Area

3.7

17 reviews

Room

3.3

918 reviews

WiFi

2.8

176 reviews

Comfort

2.7

332 reviews

100% Verified Real Reviews

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9.1

"Beautiful beach"

Clean beach.

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7.8

"Great location"

Great location. Close to the city centre, the beach, restaurants, and bars, with fantastic sightseeing. Not great access by car, with poorly rated parking. Parking should be cheaper.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.5

"Breakfast is average"

Breakfast is average.

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5.0

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Acceptable menu with average desserts. Well-priced restaurant with great steak. Good snacks. Fish & seafood is acceptable.

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4.7

"Service could be improved"

Unprofessional, low rated restaurant service. Service is relatively friendly but housekeeping is not great. Guests complain about reception staff and management. Recreation staff is nice. Pool bar needs better service. Room service could have been improved. Booking process should be better organized. Great concierge service. Hotel security can be an issue. Service at the pool/beach should be improved.

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4.6

"Bar could improve"

Poor bar with subpar drinks. Pool bar needs better service. Affordable beverage prices.

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4.0

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

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3.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.3

"Room needs to be improved"

Complaints about maintenance and cleanliness in rooms and bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Guests complain about the furniture, balconies, beds, and TVs. Okay-sized rooms with good views. Shower can be a problem.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.7

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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8.9

"Beautiful beach"

Beautiful beach.

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7.8

"Great location"

Great location.

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6.0

"Fairly good value for money"

Fairly good value for money. Affordable food. Relatively high internet cost.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.2

"Food is all right"

Decent food and menu. Affordable food.

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5.0

"Standard bar"

Standard bar. Alcoholic drinks are not the best.

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4.2

"Could use a good cleaning"

Rooms could be cleaner.

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3.8

"Service could be improved"

Unprofessional service, with poor housekeeping and reception. Service is relatively friendly.

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3.1

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms with problem bathrooms, beds, and A/C.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.2

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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9.2

"Beautiful beach"

Beautiful beach.

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8.0

"Great location"

Great location.

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6.1

"Ordinary amenities"

Great grounds and decent buildings.

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5.4

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.3

"Breakfast is average"

Breakfast is average.

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5.2

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly. Recreation staff is nice.

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5.1

"Food is all right"

Food is all right.

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3.6

"Could use a good cleaning"

Rooms could be cleaner.

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3.6

"Room needs to be improved"

Untidy, poorly-kept rooms with poor furniture and bathrooms. Okay-sized rooms with good views.

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3.2

"More comfort would be nice"

Rooms are decent sized but not rated very comfortable.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.6

"Great pool"

Great pool.

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7.7

"Great location"

Great location.

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5.4

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.3

"Food is all right"

Food is all right.

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5.1

"Service is adequate"

Service is relatively friendly.

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3.4

"Room needs to be improved"

Room needs to be improved.

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3.4

"More comfort would be nice"

More comfort would be nice.

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3.0

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers