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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 3489 reviews

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6.9

Beach

9.1

357 reviews

Location

8.1

529 reviews

Breakfast

5.8

55 reviews

Value for money

5.7

382 reviews

Service

5.2

1111 reviews

Food

5.1

796 reviews

Bar and Beverages

4.9

159 reviews

Cleanliness

4.1

280 reviews

Room

3.5

912 reviews

Comfort

3.2

329 reviews

WiFi

2.7

184 reviews

100% Verified Real Reviews

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9.1

"Beautiful beach"

Clean beach.

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8.1

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Pricey, inconvenient parking. Reasonably accessible by car.

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5.8

"Breakfast is average"

Breakfast is average.

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5.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.2

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Average wait staff and housekeeping. Recreation staff is nice. Pool bar needs better service. Booking process should be better organized. Room service could have been improved. Great concierge service. Hotel security can be an issue. Shuttle service is ok. Service at the pool/beach should be improved.

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5.1

"Food is all right"

Decent snacks, but poorly rated overall dining experience. Acceptable menu with average desserts. Well-priced restaurant with great steak. Untidy dining area and side dishes are not great. Good sushi. Fish & seafood is acceptable.

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4.9

"Bar could improve"

Poor bar with subpar drinks. Pool bar needs better service. Affordable beverage prices.

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4.1

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

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3.5

"Room needs to be improved"

Old, poorly cleaned rooms and bathrooms, with bad TV's. Subpar balconies in poorly maintained rooms. Despite the decent kitchenettes, the A/C, minibars, and furniture are all subpar. Okay-sized rooms with good views. Shower can be a problem.

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3.2

"More comfort would be nice"

Rooms of average size, but lacking in comfort, with noise issues and poor A/C.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.0

"Beautiful beach"

Beautiful beach.

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8.2

"Great pool"

Great pool.

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7.8

"Great location"

Great location.

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5.9

"Fairly good value for money"

Fairly good value for money. Affordable food.

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5.9

"Ordinary amenities"

Great grounds and decent buildings.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.5

"Food is all right"

Food is very cheap and OK quality.

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5.0

"Standard bar"

So-so bar with mediocre drinks.

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4.5

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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4.3

"Could use a good cleaning"

Rooms could be cleaner.

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3.4

"Room needs to be improved"

Poorly maintained and cleaned rooms with substandard A/C. Average-sized, but outdated rooms with poor beds and sub-average bathrooms.

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2.7

"More comfort would be nice"

Rooms are moderately-sized but uncomfortable with poor beds and air conditioning.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Beautiful beach"

Beautiful beach.

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8.3

"Great location"

Great location.

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6.1

"Ordinary amenities"

Great grounds and decent buildings.

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5.8

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.6

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly.

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5.5

"Breakfast is average"

Breakfast is average.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.5

"Food is all right"

Food is all right.

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4.3

"More comfort would be nice"

Rooms relatively spacious with acceptable beds but lacking in comfort.

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4.2

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Excellent views from decently sized rooms with okay beds.

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3.8

"Could use a good cleaning"

Rooms could be cleaner.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Great pool"

Great pool.

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5.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.6

"Service is adequate"

Service is relatively friendly.

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5.4

"Food is all right"

Food is all right.

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3.9

"More comfort would be nice"

More comfort would be nice.

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3.8

"Room needs to be improved"

Room needs to be improved.

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2.8

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers