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GRAND OASIS CANCUN

  • hotel stars
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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review score

Based on 2732 hotel review

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6.9

Beach

9.3

290 reviews

Location

8.0

443 reviews

Breakfast

6.6

39 reviews

Value for money

5.9

308 reviews

Bar and Beverages

5.6

131 reviews

Food

5.5

690 reviews

Service

5.3

966 reviews

Cleanliness

4.7

249 reviews

Room

4.0

792 reviews

WiFi

3.9

163 reviews

Comfort

3.4

289 reviews

Wellness Area

3.1

16 reviews

100% Verified Real Reviews

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9.3

"Beautiful beach"

Clean beach.

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8.0

"Great location"

Good location, close to public transport. Close to the beach, restaurants, bars, and sightseeing. Not great access by car, with poorly rated parking. Medium distance to city centre.

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6.6

"Breakfast is average"

Breakfast is average.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.6

"Standard bar"

So-so bar with mediocre drinks. Bar service is acceptable. Affordable beverage prices.

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5.5

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Well-priced restaurant with great steak. Okay dessert, fruits, and snacks. Fish & seafood is acceptable. Sushi is average.

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5.3

"Service is adequate"

Problems with management professionalism. Service friendliness is ok, but reception and housekeeping were substandard. Recreation staff is nice. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service could have been improved. Concierge service is average. Good shuttle service. Pool/beach service is ok.

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4.7

"Could use a good cleaning"

Unclean rooms and pool area. Moderately clean hotel facilities. The bathrooms and dining area need some cleaning.

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4.0

"Room needs to be improved"

Rooms are of average size, but badly-maintained and untidy, with complaints about the beds. Great kitchenettes and views, but outdated, with poor A/C. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Minibar can be a problem. Shower can be a problem.

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3.9

"WiFi system needs upgrading"

Poor, over-priced WiFi.

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3.4

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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3.1

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.3

"Beautiful beach"

Beautiful beach.

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8.4

"Great pool"

Great pool.

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7.8

"Great location"

Great location.

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6.1

"Food is all right"

Food is all right.

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6.0

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.7

"Standard bar"

So-so bar with mediocre drinks.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is relatively luxurious.

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4.9

"Service could be improved"

Unprofessional service, with poor housekeeping and reception. Service is relatively friendly.

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4.8

"Could use a good cleaning"

Rooms could be cleaner.

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4.0

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms with problem bathrooms, beds, and A/C.

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3.7

"WiFi system needs upgrading"

Poor, over-priced WiFi.

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3.0

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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9.4

"Beautiful beach"

Beautiful beach.

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8.2

"Great location"

Great location.

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6.4

"Breakfast is average"

Breakfast is average.

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6.4

"Ordinary amenities"

Great grounds and decent buildings.

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5.8

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.8

"Food is all right"

Food is all right.

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5.7

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly. Recreation staff is nice.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.2

"Could use a good cleaning"

Rooms could be cleaner.

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4.0

"Room needs to be improved"

Poorly cleaned and maintained rooms and poor bathrooms, but great views. Beds are OK, as is the room size, but A/C and furnishings are lacking.

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3.8

"More comfort would be nice"

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

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3.6

"WiFi system needs upgrading"

Poor, over-priced WiFi.

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9.4

"Beautiful beach"

Beautiful beach.

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8.8

"Great pool"

Great pool.

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7.9

"Great location"

Great location.

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5.8

"Food is all right"

Food is all right.

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5.8

"Service is adequate"

Service is relatively friendly.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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4.1

"Room needs to be improved"

Room needs to be improved.

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4.1

"More comfort would be nice"

More comfort would be nice.

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3.9

"WiFi system needs upgrading"

Poor, over-priced WiFi.

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