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KM 19.5 BLVD. KUKULCAN , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1442 reviews

heart

6.2

Location

7.5

284 reviews

Breakfast

7.1

50 reviews

Pool

6.9

206 reviews

Bar and Beverages

6.1

90 reviews

Wellness Area

5.6

29 reviews

Service

5.4

670 reviews

Food

5.3

513 reviews

Vibe

4.7

223 reviews

Amenities

3.9

234 reviews

Cleanliness

3.5

189 reviews

Room

3.2

575 reviews

WiFi

2.8

59 reviews

Comfort

2.5

256 reviews

100% Verified Real Reviews

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7.5

"Great location"

Great location. Excellent location with good bars, restaurants, shopping and beaches nearby. Near to public transport and the airport. City centre is hard to reach. Accessible by car, but parking is a hassle.

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7.1

"Tasty breakfast"

Tasty breakfast.

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6.9

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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6.1

"Standard bar"

Pretty standard, but affordable bar. Alcoholic drinks are not the best. Bar service is acceptable.

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5.6

"Sufficient wellness & sports facilities"

Fitness area is subpar but wellness area/options are acceptable.

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5.4

"Service is adequate"

Service staff are somewhat friendly, but unprofessional with unorganized management. Bad service from reception and mediocre waitstaff. Recreation staff is ok. Average bar service and housekeeping. Booking process should be better organized. Room service could have been improved. Hotel security is ok. Service at the pool/beach should be improved.

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5.3

"Food is all right"

Dining experience is typical, as is the seafood. Mediocre but affordable menu. Okay dessert, fruits, and snacks. Good sushi. Side dishes are all right. Delicious beef dishes & steak.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Stylish hotel. Hotel is fairly plain.

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3.9

"Amenities are not the best"

Outdated facilities, not accessible for those with handicaps. Decent enough hotel grounds, but unpleasant entrance area. Elevator in need of updating. Beautiful architecture.

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3.5

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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3.2

"Room needs to be improved"

Rooms need more cleaning and maintenance, with poorly rated minibars. Outdated rooms with bad beds, TV's and unclean bathrooms. Below average furnishing, balconies, and A/C. Spacious rooms with excellent views. Shower can be a problem.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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2.5

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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7.5

"Great location"

Great location near the airport. Beach nearby.

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7.1

"Tasty breakfast"

Tasty breakfast.

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6.4

"Standard bar"

Standard bar. Bar service is acceptable. Alcoholic drinks are not the best.

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5.6

"Food is all right"

Dining experience is alright but menu is not great.

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5.2

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Recreation staff is ok. Good restaurant service. Booking process should be better organized. Bar service is acceptable.

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4.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

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3.9

"Room needs to be improved"

Older, poorly cleaned and maintained rooms and bathrooms. Below average furnishing, balconies, and A/C. Large rooms with nice views and OK beds.

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3.8

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.8

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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3.0

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Rooms are spacious with standard beds.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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7.8

"Great location"

Great location.

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7.1

"Great pool"

Great pool.

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5.5

"Service is adequate"

Service is adequate.

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5.4

"Food is all right"

Food is all right.

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5.0

"Decent vibe"

Decent vibe.

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4.3

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.2

"Room needs to be improved"

Poor rooms and bathrooms.

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7.6

"Best value for money"

Best value for money.

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5.5

"Food is all right"

Food is all right.

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5.4

"Service is adequate"

Service is adequate.

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3.6

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.5

"Room needs to be improved"

Poor rooms and bathrooms. Great view.

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2.6

"More comfort would be nice"

More comfort would be nice.

Photos from travellers