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KM 19.5 BLVD. KUKULCAN , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 2147 reviews

heart

7.0

Location

7.0

348 reviews

Pool

7.0

237 reviews

Breakfast

6.1

38 reviews

Food

5.6

608 reviews

Bar and Beverages

5.5

114 reviews

Service

5.5

821 reviews

Amenities

4.8

269 reviews

WiFi

4.8

57 reviews

Room

4.2

677 reviews

Cleanliness

3.5

213 reviews

Comfort

2.5

280 reviews

100% Verified Real Reviews

grey circle

7.0

"Great location"

Location is ok. Great nearby restaurants, bars, and shopping right by beach. Near to public transport and the airport. Awesome sightseeing, but far from downtown. Reasonably accessible by car.

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7.0

"Great pool"

Acceptable pools with some cleanliness complaints.

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6.1

"Breakfast is average"

Breakfast is average.

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5.6

"Food is all right"

Bad overall dining experience with a bad menu. Low rated side dishes and snacks. Food reasonably-priced with good desserts. No good fish & seafood. Sushi is average. Pizza is ok. Delicious beef dishes & steak.

grey circle

5.5

"Standard bar"

So-so bar with mediocre drinks. Pool bar needs better service. Affordable beverage prices.

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5.5

"Service is adequate"

Guests complain about the professionalism of the staff and management. Service is relatively friendly. Bad service from reception and mediocre waitstaff. Recreation staff is ok. Booking process should be better organized. Pool bar needs better service. Room service could have been improved. Service at the pool/beach should be improved. Concierge service could be more helpful. Hotel security is ok.

grey circle

4.8

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Beautiful architecture.

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4.8

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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4.2

"Room needs to be improved"

Complaints about maintenance and cleanliness in rooms and bathrooms. Rooms needing updating with poor quality A/C and minibars. Okay-sized rooms with good views. Guests complain about the furniture, balconies, beds, and TVs. Shower can be a problem.

grey circle

3.5

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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2.5

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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7.2

"Great location"

Great location near the airport. Beach nearby.

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6.3

"Breakfast is average"

Breakfast is average.

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5.6

"Standard bar"

Standard bar.

grey circle

5.6

"Food is all right"

Poor menus and okay food.

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5.5

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly. Recreation staff is ok. Average restaurant service. Booking process should be better organized.

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4.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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4.6

"Amenities are not the best"

Hotel buildings could use some improvement.

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4.4

"Room needs to be improved"

Great views but poorly cleaned rooms with subpar bathrooms. Badly maintained rooms, uncomfortable beds, and deficient A/C.

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3.5

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"Could use a good cleaning"

Rooms could be cleaner.

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2.7

"More comfort would be nice"

Poor beds, with complaints about A/C and noise.

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7.2

"Great location"

Great location.

grey circle

5.5

"Service is adequate"

Service is adequate.

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4.7

"Amenities are not the best"

Amenities are not the best.

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3.2

"Room needs to be improved"

Room needs to be improved.

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3.9

"Room needs to be improved"

Room needs to be improved.

Photos from travellers