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KM 19.5 BLVD. KUKULCAN , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1451 reviews

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6.3

Breakfast

7.6

45 reviews

Location

7.2

278 reviews

Wellness Area

5.6

30 reviews

Service

5.3

675 reviews

Bar and Beverages

5.0

95 reviews

Vibe

5.0

228 reviews

Food

5.0

515 reviews

Amenities

4.4

229 reviews

Cleanliness

3.6

192 reviews

Room

3.2

575 reviews

Comfort

2.4

248 reviews

WiFi

2.3

61 reviews

100% Verified Real Reviews

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.2

"Great location"

Great location. Close to the beach, restaurants, bars, and sightseeing. Near to public transport and the airport. City centre is hard to reach. Accessible by car, but parking is a hassle.

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5.6

"Sufficient wellness & sports facilities"

Fitness area is subpar but wellness area/options are acceptable.

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5.3

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Recreation staff is ok. Average wait staff and housekeeping. Booking process should be better organized. Good bar service. Room service could have been improved. Concierge service is average. Hotel security is ok. Service at the pool/beach should be improved.

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5.0

"Standard bar"

Bar could improve. Standard alcoholic drinks. Good bar service. Affordable beverage prices.

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5.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is not particularly attractive. Stylish hotel.

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5.0

"Food is all right"

Food and menu are not highly reviewed. Okay dining experience with acceptable prices. Low rated side dishes and snacks. Desserts & fruits are ok. Sushi is average. Fish & seafood is acceptable. Delicious beef dishes & steak.

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4.4

"Amenities are not the best"

Outdated facilities, not accessible for those with handicaps. Good hotel grounds but the entrance area is not so good. Elevator in need of updating. Beautiful architecture.

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3.6

"Could use a good cleaning"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

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3.2

"Room needs to be improved"

Rooms need more cleaning and maintenance, with poorly rated minibars. Outdated rooms with bad beds, TV's and unclean bathrooms. Below average furnishing, balconies, and A/C. Spacious rooms with excellent views. Shower can be a problem.

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2.4

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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2.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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7.7

"Tasty breakfast"

Tasty breakfast.

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7.6

"Great location"

Great location near the airport. Beach nearby.

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5.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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5.5

"Food is all right"

Poor menus and okay food.

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5.5

"Service is adequate"

Service staff are somewhat friendly, but unprofessional with unorganized management. Bad service from reception and mediocre waitstaff. Recreation staff is ok. Good bar service. Booking process should be better organized.

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5.3

"Standard bar"

So-so bar with mediocre drinks. Good bar service.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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4.6

"Amenities are not the best"

Beautiful grounds but poorly reviewed buildings.

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4.1

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Spacious rooms and nice views, but substandard beds and bathrooms. Below average furnishing, balconies, and A/C.

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3.5

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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2.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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2.7

"Complaints about WiFi"

Wifi quality could be improved.

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7.8

"Great pool"

Great pool.

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7.5

"Great location"

Great location.

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5.3

"Service is adequate"

Service is adequate.

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5.3

"Decent vibe"

Decent vibe.

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5.0

"Food is all right"

Food could be better.

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4.5

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.2

"Room needs to be improved"

Poor rooms and bathrooms.

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7.4

"Best value for money"

Best value for money.

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5.3

"Service is adequate"

Service is adequate.

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5.2

"Food is all right"

Food is all right.

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4.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.3

"Room needs to be improved"

Room needs to be improved. Great view.

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2.6

"More comfort would be nice"

More comfort would be nice.

Photos from travellers