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KM 17.5 CARRETERA SUR SAN FRANCISCO PALANCAR , 77600, Cozumel, Mexico

Review Score

Based on 2926 reviews

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9.1

Amenities

8.2

331 reviews

Location

7.9

273 reviews

Service

7.8

893 reviews

Breakfast

6.1

48 reviews

Room

6.0

537 reviews

Food

6.0

696 reviews

WiFi

3.3

78 reviews

100% Verified Real Reviews

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8.2

"Great amenities"

Excellent amenities, but the entrance area is uninspiring. Unspectacular architecture.

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7.9

"Great location"

Good location, but hard to reach by car. Close to the beach, restaurants, bars, and sightseeing. Medium distance to city centre.

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7.8

"Fantastic service"

Friendly and professional housekeepers. Average reception and restaurant service, but management is not great. Recreation staff is nice. Booking process is sufficient. Bar service is acceptable. Room service is average. Concierge service is average. Pool/beach service is ok. Childcare is fair.

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6.1

"Breakfast is average"

Breakfast is average.

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6.0

"Room is all right"

Big enough rooms with awesome views. Guests complain about maintenance, beds, and TVs. Bathrooms are large but with substandard cleaning. Outdated rooms with insufficient A/C. Shower was ok. Average minibars and furniture.

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6.0

"Food is all right"

Poor dining experience with uninteresting menus and bad side dishes. Food reasonably-priced with good desserts. Untasty pork dishes and an insufficiently clean dining area. Fish & seafood is acceptable. Untasty beef dishes & steak. Snacks are ok.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Beautiful beach"

Beautiful beach.

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8.3

"Great amenities"

Great amenities.

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8.0

"Great location"

Great location.

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7.9

"Fantastic service"

Fantastic service.

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5.9

"Food is all right"

Poor menus and okay food.

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5.8

"Room is all right"

Room is all right.

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8.4

"Beautiful beach"

Beautiful beach.

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8.0

"Great location"

Great location.

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7.3

"Fantastic service"

Friendly service.

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6.1

"Food is all right"

Poor menus and okay food.

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5.9

"Room is all right"

Room is all right.

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