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KM 17.5 CARRETERA SUR SAN FRANCISCO PALANCAR , 77600, Cozumel, Mexico

Review Score

Based on 2165 reviews

heart

8.9

Location

7.8

217 reviews

Service

7.4

656 reviews

Breakfast

6.2

29 reviews

Room

5.7

393 reviews

Food

5.5

520 reviews

WiFi

3.0

53 reviews

100% Verified Real Reviews

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7.8

"Great location"

Good location, but hard to reach by car. Great nearby restaurants, bars, and shopping right by beach. City centre is hard to reach.

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7.4

"Fantastic service"

Pool, beach and restaurant service is efficient and friendly. Recreation staff is nice. Service acceptably professional, but bar staff is not great. Guests complain about reception staff and management. Room service is average. Great concierge service. Childcare is fair.

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6.2

"Breakfast is average"

Breakfast is average.

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5.7

"Room is all right"

Decent beds and views, and clean enough rooms. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms, with substandard A/C and televisions. Large rooms, and good minibars. Acceptable rooms with decent furniture. Shower was ok.

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5.5

"Food is all right"

Poor dining experience with uninteresting menus and bad side dishes. Delicious fish & seafood. Untasty pork dishes and an insufficiently clean dining area. Normally priced food.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Beautiful beach"

Beautiful beach.

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8.2

"Great amenities"

Good amenities and hotel building is acceptable.

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8.1

"Great location"

Great location.

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7.5

"Fantastic service"

Fantastic service.

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5.7

"Room is all right"

Room is all right.

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5.4

"Food is all right"

Poor menus and okay food.

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8.5

"Beautiful beach"

Beautiful beach.

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7.7

"Great location"

Great location.

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7.3

"Fantastic service"

Friendly service.

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5.8

"Room is all right"

Room is all right.

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5.6

"Food is all right"

Food is all right.

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