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100 S 12TH STREET , 23219, Richmond, United States of America

Review Score

Based on 1031 reviews

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8.4

Location

8.6

211 reviews

Service

8.5

297 reviews

Amenities

7.9

85 reviews

Breakfast

7.2

35 reviews

Cleanliness

6.3

112 reviews

Room

6.0

309 reviews

Value for money

4.3

86 reviews

WiFi

2.5

36 reviews

Wellness Area

2.0

10 reviews

100% Verified Real Reviews

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8.6

"Great location"

Great location. Pricey, inconvenient parking. Good dining out, sightseeing, and okay shopping nearby.

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8.5

"Fantastic service"

Service is professional and friendly. Poorly rated housekeeping and restaurant service. Great valet service. Room service could have been improved. Bar service is acceptable. Good shuttle service.

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7.9

"Great amenities"

Great buildings with nice entrance area and conference rooms. Unspectacular architecture.

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7.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.3

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.0

"Room is all right"

Rooms are large and clean enough, with great views. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

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4.3

"Value for money could be better"

Value for money could be better. Internet is affordable. High priced breakfast.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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2.0

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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8.6

"Fantastic service"

Service is professional and friendly.

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8.3

"Great location"

Well-located, although unfortunately the parking isn't easy.

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6.2

"Room is all right"

Fairly clean rooms, but inadequate bathrooms. Excellent beds and great views.

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6.1

"Quite clean"

Room cleanliness is acceptable.

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4.5

"Value for money could be better"

Value for money could be better.

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8.8

"Great location"

Great location with excellent sightseeing.

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8.4

"Fantastic service"

Friendly service.

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6.6

"Breakfast is average"

Breakfast is average.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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5.8

"Room is all right"

Bathrooms not great but beds are good, and room acceptably clean.

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4.4

"Value for money could be better"

Value for money could be better.

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8.7

"Fantastic service"

Friendly service.

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8.4

"Great location"

Great location.

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6.9

"Decent vibe"

Decent vibe.

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6.3

"Quite clean"

Quite clean.

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5.6

"Room is all right"

Room is all right.

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4.2

"Value for money could be better"

Value for money could be better.

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8.3

"Great location"

Great location.

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8.3

"Fantastic service"

Friendly service.

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6.4

"Decent vibe"

Decent vibe.

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5.6

"Room is all right"

Rooms are alright, but bathrooms are not great.

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