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100 S 12TH STREET , 23219, Richmond, United States of America

Review Score

Based on 1515 reviews

heart

8.5

Service

8.9

399 reviews

Location

8.8

246 reviews

Amenities

7.6

103 reviews

Room

7.4

365 reviews

Comfort

7.1

134 reviews

Breakfast

5.9

45 reviews

Value for money

4.2

89 reviews

WiFi

3.3

35 reviews

Wellness Area

0.0

6 reviews

100% Verified Real Reviews

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8.9

"Fantastic service"

Friendly and professional bar service and reception. Good shuttle service. Decent waitstaff and management. Great valet service. Housekeeping can be a problem. Room service is average. Great concierge service.

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8.8

"Great location"

Great location. Accessible by car, but parking is costly. Great sightseeing, restaurants and shopping nearby.

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7.6

"Great amenities"

Great buildings with nice entrance area and conference rooms.

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7.4

"Great room"

Amply-sized rooms with excellent beds and superb views. Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

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7.1

"Very comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise levels are OK, but A/C is poor.

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5.9

"Breakfast is average"

Breakfast is decent but expensive.

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4.2

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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0.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.8

"Fantastic service"

Friendly service.

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8.5

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.1

"Great room"

Lovely rooms with pleasant views. Room cleanliness is acceptable.

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6.2

"Quite clean"

Room cleanliness is acceptable.

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4.2

"Value for money could be better"

Value for money could be better.

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8.9

"Fantastic service"

Friendly service.

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8.9

"Great location"

Great location.

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6.9

"Ordinary pool"

Ordinary pool.

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6.6

"Room is all right"

Room is all right.

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4.3

"Value for money could be better"

Value for money could be better.

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9.0

"Fantastic service"

Fantastic service.

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7.4

"Delicious food"

Delicious food.

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6.3

"Room is all right"

Room is all right.

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9.0

"Fantastic service"

Friendly service.

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6.5

"Room is all right"

Room is all right.

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