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Hakone 1245, 221-0045, Hakone-machi, Japan

Review Score

Based on 1192 reviews

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8.4

Service

9.2

355 reviews

Comfort

8.8

238 reviews

Cleanliness

8.2

96 reviews

Room

8.1

403 reviews

Location

7.7

326 reviews

Breakfast

7.0

57 reviews

Food

5.2

215 reviews

Pool

3.8

12 reviews

WiFi

3.8

13 reviews

Value for money

3.2

167 reviews

100% Verified Real Reviews

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9.2

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory. Shuttle service is ok.

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8.8

"Rather comfortable"

Large, comfortable rooms with reasonably-sized bathrooms. Quiet rooms with comfortable beds and standard air conditioning.

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8.2

"Clean"

Clean hotel facilities. Wellness areas and rooms are clean.

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8.1

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Medium sized bathroom. Rooms relatively well-maintained but rooms outdated. Standard air conditioning.

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7.7

"Great location"

Good location, close to public transport. Great for sightseeing, but not shopping. Excellent parking and car access. Limited choice of restaurants & bars in the area. City centre is hard to reach.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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5.2

"Food is all right"

Food is average but the overall dining experience is great. Pricey, subpar menu.

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3.8

"Pool should be renewed"

Pool should be renewed.

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3.8

"Complaints about WiFi"

Complaints about WiFi.

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3.2

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.7

"Rather comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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8.0

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathroom needs cleaning.

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7.6

"Great location"

Great location with good access by car. Close to public transport. Sightseeing is average. Not many options for shopping.

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6.7

"Breakfast is average"

Breakfast is average.

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5.0

"Food is all right"

Average, but pricey, food.

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4.3

"Pool should be renewed"

Pool should be renewed.

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3.3

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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9.1

"Fantastic service"

Friendly service and great reception.

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8.9

"Rather comfortable"

Very comfortable, spacious, and quiet rooms with wonderful beds.

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8.2

"Clean"

Clean hotel facilities. Clean rooms.

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7.9

"Great location"

Great location with good access by car. Close to public transport. Not many options for shopping. Limited choice of restaurants & bars in the area.

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7.8

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Old rooms with average bathrooms.

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7.3

"Tasty breakfast"

Tasty breakfast.

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5.0

"Food is all right"

Average, but pricey, food.

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3.8

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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9.1

"Fantastic service"

Friendly service.

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8.8

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds.

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8.0

"Great room"

Large rooms with great views, nice beds, and decent bathrooms.

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7.7

"Great location"

Great location.

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5.3

"Food is all right"

Food is all right.

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3.3

"Value for money could be better"

Value for money could be better.

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