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Xinshìlù 259, 215007, Suzhou, China

Review Score

Based on 6729 reviews

heart

9.2

Location

9.1

1387 reviews

Wellness Area

9.0

49 reviews

Service

8.4

2063 reviews

Pool

8.2

277 reviews

Vibe

7.2

2130 reviews

Breakfast

6.5

488 reviews

Amenities

6.4

1221 reviews

Cleanliness

5.9

268 reviews

Room

5.5

1935 reviews

Comfort

4.9

587 reviews

WiFi

4.5

17 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location, close to the train station. Great accessibility by car with affordable parking. Central location with great sightseeing, dining out and shopping.

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9.0

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception. Poorly managed with subpar restaurant service. Great concierge service. Great valet service.

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8.2

"Great pool"

Good pool, acceptably clean.

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7.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area. Stylish hotel. Nice for romantic trips. Good for traveling with friends. Good for business people.

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6.5

"Breakfast is average"

Breakfast is decent but expensive.

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6.4

"Ordinary amenities"

Great grounds and decent buildings. Facilities are old, but the terrace is lovely. Great sports facilities and a gorgeous entrance area. Kids facilities are inadequate. Elevator in need of updating. Beautiful architecture.

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5.9

"Quite clean"

Rooms and pool are acceptably clean. Moderately clean hotel facilities. The bathrooms and dining area need some cleaning.

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5.5

"Room is all right"

Small, decently clean rooms with okay beds and less well cleaned bathrooms. Views are great, but rooms are outdated and poorly-maintained. Poorly furnished with bad TV's and balconies.

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4.9

"More comfort would be nice"

Noise is as expected, as are the beds, although rooms are small and generally uncomfortable.

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4.5

"Complaints about WiFi"

Complaints about WiFi.

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9.3

"Great location"

Great location. Near to downtown with good options for sightseeing. Great accessibility by car with affordable parking.

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9.1

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.6

"Fantastic service"

Friendly, professional service, and good reception, but some complaints with restaurant service. Management and housekeeping are decent. Great concierge service.

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8.2

"Great pool"

Good pool, acceptably clean.

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6.6

"Breakfast is average"

Breakfast is decent but expensive.

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6.5

"Ordinary amenities"

Mediocre building with old facilities. Great hotel grounds with a beautiful entrance area. Kids facilities are inadequate.

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5.3

"Quite clean"

Rooms and pool are acceptably clean. Moderately clean hotel facilities. Bathroom needs cleaning.

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5.3

"Room is all right"

Rooms are somewhat clean but have fantastic views. Small, outdated rooms in need of better maintenance. Mediocre sized, poorly cleaned bathrooms. Complaints about the furniture, TVs, A/C, and beds. Shower can be a problem.

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4.9

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C. Average noise level with mediocre sized bathrooms.

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9.3

"Great location"

Great location with excellent sightseeing. Good accessibility by car.

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8.8

"Fantastic service"

Professional and friendly staff at reception, but substandard management.

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8.2

"Great pool"

Great pool.

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7.4

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel.

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6.3

"Ordinary amenities"

Buildings are fine with old facilities, but the grounds are wonderful.

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6.1

"Breakfast is average"

Breakfast is average.

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5.9

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poorly maintained, old, small rooms with poor bathrooms.

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9.2

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.1

"Great location"

Great location with good access by car. Near to downtown with good options for sightseeing.

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8.1

"Great pool"

Great pool.

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7.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area.

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6.8

"Ordinary amenities"

Mediocre building with old facilities. Great hotel grounds with a beautiful entrance area.

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6.6

"Breakfast is average"

Breakfast is average.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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5.7

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Smaller, outdated rooms with poor bathrooms and furniture.

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9.0

"Great location"

Great location with excellent sightseeing. Good accessibility by car.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Luxurious Hotel. Hotel could use some updating.

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6.5

"Ordinary amenities"

Great grounds and decent buildings.

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6.3

"Breakfast is average"

Breakfast is average.

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5.9

"Room is all right"

Rooms are somewhat clean but have fantastic views. Small, old rooms with substandard bathrooms.

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5.7

"Quite clean"

Room cleanliness is acceptable.

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