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122 Ferny Avenue , 4217, Surfers Paradise, Australia

Review Score

Based on 784 reviews

heart

7.6

Location

8.7

144 reviews

Service

8.5

244 reviews

Amenities

6.9

167 reviews

Food

5.9

126 reviews

WiFi

4.6

13 reviews

Value for money

4.5

105 reviews

Room

3.6

262 reviews

Vibe

3.4

110 reviews

Breakfast

3.3

14 reviews

Cleanliness

3.2

71 reviews

Comfort

2.5

100 reviews

100% Verified Real Reviews

grey circle

8.7

"Great location"

Good location, close to public transport. Near city centre with nearby beaches, restaurants, bars, and shopping. Pricey, inconvenient parking.

grey circle

8.5

"Fantastic service"

Friendly and moderately professional service, with okay reception and excellent housekeeping. Recreation staff is nice. Great childcare. Smooth booking process.

grey circle

6.9

"Ordinary amenities"

Outdated facilities and entrance area. Nice grounds with great facilities for kids.

grey circle

5.9

"Food is all right"

Poor dining experience overall; decent menu, but restaurant is expensive. Pizza is great.

grey circle

4.6

"Complaints about WiFi"

Complaints about WiFi.

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4.5

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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3.6

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Poor A/C and small bathrooms, but rooms are an okay size. Poor furnishings, particularly the kitchenettes, TV's and beds. Shower can be a problem.

grey circle

3.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Good resort hotel. Awesome for families.

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3.3

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.2

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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2.5

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

grey circle

8.8

"Great location"

Well-located, although unfortunately the parking isn't easy. Great shopping and the beach nearby.

grey circle

8.6

"Fantastic service"

Great childcare and friendly service. Recreation staff is nice.

grey circle

6.7

"Ordinary amenities"

Mediocre building with old facilities. Nice grounds with great facilities for kids.

grey circle

6.0

"Food is all right"

Average, but pricey, food.

grey circle

4.5

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

grey circle

3.6

"Room needs to be improved"

Dated, poorly cleaned rooms. A/C, bathroom, and beds are all lacking.

grey circle

2.6

"More comfort would be nice"

Poor beds, with complaints about A/C and noise.

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