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Alexanderplatz 7, 10178, Berlin, Germany

Review Score

Based on 16119 reviews

heart

7.8

Location

9.6

4299 reviews

Breakfast

7.4

2061 reviews

Service

6.6

3150 reviews

Cleanliness

6.2

1460 reviews

Room

6.2

5655 reviews

Food

6.0

638 reviews

Amenities

5.3

951 reviews

WiFi

3.8

1795 reviews

Value for money

3.6

2248 reviews

Comfort

3.5

2443 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station. Accessible by car, but parking is costly.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.6

"Service is adequate"

So-so management, housekeeping, and service professionalism. Service is generally friendly, although bar service is poor. Reception is poor, as is the restaurant service. Room service is average. Concierge service is average. Booking process is sufficient. Hotel security is ok. Recreation staff is nice.

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6.2

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Clean hotel facilities.

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6.2

"Room is all right"

New, mostly clean rooms, and great views. Small, badly maintained rooms with poor minibars. Poor beds, A/C, furniture, and kitchenettes. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Standard TV's and decent balconies.

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6.0

"Food is all right"

Overpriced, badly cleaned restaurant makes for a poor experience. Menu and snacks are alright. Side dishes and vegetables are not well rated. Great desserts but pork dishes were not highly recommended. No good fish & seafood.

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5.3

"Ordinary amenities"

Hotel building and grounds are alright. Older facilities and unpleasant entrance area. Elevator in need of updating. Adequate terrace. Beautiful architecture. Smoking area is not nice.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.6

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Food and beverages are pricey.

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3.5

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Accessible by car, but parking is costly.

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7.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Service is adequate"

Service acceptably professional, with acceptable housekeeping and decent restaurant service. Service is generally friendly, although bar service is poor. Reception should be more attentive. Room service is average. Concierge service is average. Recreation staff is nice.

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6.2

"Room is all right"

New, mostly clean rooms, and great views. Uncomfortable beds, run-down rooms, and low rated minibars. Small rooms with insufficient A/C and subpar furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Standard TV's and decent balconies.

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5.7

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. The menu is okay, with great desserts. Snacks are ok.

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5.6

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities.

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5.2

"Ordinary amenities"

Outdated facilities and entrance area. Elevator in need of updating. Adequate terrace. Unspectacular architecture.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.6

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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3.5

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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9.6

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Easy car access but inadequate parking.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.5

"Room is all right"

Relatively tidy rooms with acceptable TV's, but poor A/C and furniture. Small, worn rooms with inadequate minibars and beds. Modern rooms with excellent views. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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6.5

"Service is adequate"

Friendly, acceptably professional service. Reception is poor, as is the restaurant service. Room service is average.

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6.3

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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4.9

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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3.4

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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3.2

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.6

"Great location"

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Easy car access but inadequate parking.

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7.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.4

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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6.3

"Service is adequate"

Service professionalism and housekeeping are average. Reception and restaurant service are not great, but is friendly.

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5.9

"Room is all right"

New, mostly clean rooms, and great views. Poor maintenance and small rooms and bathrooms. Guests disliked the beds, furniture, minibar, and A/C. Shower can be a problem.

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5.9

"Food is all right"

Substandard dining experience and unpopular side dishes. Okay but overpriced menu.

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5.4

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Adequate terrace. Elevator in need of updating.

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3.9

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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3.2

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.2

"Great location"

Good location, close to public transport. Parking is rare.

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7.9

"Tasty breakfast"

Tasty breakfast.

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5.8

"Service is adequate"

Staff are kind and fairly professional, but reception was lacking.

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5.6

"Room is all right"

Mostly clean rooms with decent TV's. Poorly-maintained rooms, and low rated bathrooms and beds, but great views. Rooms are small, with poor quality furniture, minibars and A/C. Shower can be a problem.

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5.4

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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5.2

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Elevator in need of updating. Adequate terrace.

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3.5

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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3.3

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

Photos from travellers