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Alexanderplatz 7, 10178, Berlin, Germany

Review Score

Based on 17193 reviews

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7.9

Location

9.6

4446 reviews

Breakfast

7.5

2081 reviews

Service

6.7

3224 reviews

Cleanliness

6.4

1510 reviews

Room

6.3

5813 reviews

Food

5.9

662 reviews

Amenities

5.5

986 reviews

WiFi

3.7

1712 reviews

Comfort

3.6

2494 reviews

Value for money

3.6

2186 reviews

Pool

1.3

16 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Near public transport, airport, and train station. Accessible by car, but parking is costly.

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7.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Service is adequate"

Staff is very friendly but not that professional, with mediocre restaurant service. Guests complain about reception staff and management. Average bar service and housekeeping. Room service could have been improved. Concierge service is average. Recreation staff is nice. Booking process is sufficient. Hotel security is ok.

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6.4

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Clean hotel facilities.

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6.3

"Room is all right"

New, mostly clean rooms, and great views. Small, badly maintained rooms with poor minibars. Poor beds, A/C, furniture, and kitchenettes. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Standard TV's and decent balconies.

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5.9

"Food is all right"

Poor dining experience overall; decent menu, but restaurant is expensive. Side dishes and vegetables are not well rated. Okay dessert, fruits, and snacks. Untasty pork dishes and an insufficiently clean dining area. No good fish & seafood. Delicious beef dishes & steak.

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5.5

"Ordinary amenities"

Hotel building and grounds are alright. Elevator in need of updating. Older facilities and unpleasant entrance area. Adequate terrace. Unspectacular architecture. Good handicap accessible facilities. Adequate meeting & event facilities. Smoking area is not nice.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.6

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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3.6

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Food and beverages are pricey.

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1.3

"Pool should be renewed"

Pool should be renewed.

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Accessible by car, but parking is costly.

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7.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Service is adequate"

Service acceptably professional, with acceptable housekeeping and decent restaurant service. Service is welcoming but the reception is subpar. Room service is average. Concierge service is average. Recreation staff is nice.

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6.2

"Room is all right"

New, mostly clean rooms, and great views. Uncomfortable beds, run-down rooms, and low rated minibars. Small rooms with insufficient A/C and subpar furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Standard TV's and decent balconies.

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5.9

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Acceptable menu with average desserts. Snacks are ok.

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5.5

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Clean hotel facilities.

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5.1

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Elevator in need of updating. Adequate terrace. Unspectacular architecture.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.6

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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3.5

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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9.6

"Great location"

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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7.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Service is adequate"

Service is quite professional and decent in the restaurant. Service is welcoming but the reception is subpar. Room service is average.

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6.6

"Room is all right"

Relatively tidy rooms with acceptable TV's, but poor A/C and furniture. Small, worn rooms with inadequate minibars and beds. Modern rooms with excellent views. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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6.0

"Food is all right"

Substandard dining experience and unpopular side dishes. Acceptable menu with average desserts. Tasteless vegetables.

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5.3

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Elevator in need of updating.

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3.8

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.1

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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9.8

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Easy car access but inadequate parking.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.4

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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6.1

"Service is adequate"

Service acceptably professional, with acceptable housekeeping and decent restaurant service. Service is welcoming but the reception is subpar.

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5.9

"Room is all right"

New, mostly clean rooms, and great views. Poor maintenance and small rooms and bathrooms. Guests disliked the beds, furniture, minibar, and A/C. Shower can be a problem.

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5.9

"Food is all right"

Substandard dining experience and unpopular side dishes. Pricey, subpar menu.

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5.5

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Elevator in need of updating. Adequate terrace.

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3.6

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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3.0

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.0

"Great location"

Good location, close to public transport. Parking is rare.

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7.8

"Tasty breakfast"

Tasty breakfast.

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6.0

"Decent vibe"

Decent vibe. Relatively friendly Atmosphere. Modern Hotel. Hotel is relatively stylish. Entrance area is not particularly attractive.

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6.0

"Food is all right"

Decent food and okay desserts.

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6.0

"Service is adequate"

Service is quite professional and decent in the restaurant. Service is welcoming but the reception is subpar.

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5.5

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Elevator in need of updating. Adequate terrace.

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5.5

"Room is all right"

Mostly clean rooms with decent TV's. Small, poorly maintained rooms with mediocre beds, but great views. Untidy bathrooms and bad A/C, minibar and furniture. Shower can be a problem.

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5.3

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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3.4

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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3.3

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

Photos from travellers