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BLVD KUKULKAN KM 12.5 CANCUN , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 664 reviews

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7.5

Location

9.2

200 reviews

Breakfast

8.3

19 reviews

Service

7.5

312 reviews

Bar and Beverages

6.0

35 reviews

Pool

5.9

60 reviews

WiFi

5.8

17 reviews

Food

5.5

260 reviews

Comfort

4.8

87 reviews

Vibe

4.7

80 reviews

Room

4.5

204 reviews

Wellness Area

3.3

21 reviews

100% Verified Real Reviews

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9.2

"Great location"

Great location with good access by car. Excellent location with good bars, restaurants, shopping and beaches nearby.

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8.3

"Tasty breakfast"

Tasty breakfast.

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7.5

"Fantastic service"

Management and bar service are friendly. Service is acceptably professional, but some complaints about reception staff. Recreation staff is ok. Excellent service from wait staff and housekeeping. Booking process should be better organized.

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6.0

"Standard bar"

Standard bar. Alcoholic drinks are not the best. Good bar service.

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5.9

"Ordinary pool"

Ordinary pool.

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5.8

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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5.5

"Food is all right"

Decent food and okay desserts. Good dining experience but menu is not ideal. Bad snacks.

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4.8

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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4.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Hotel could be more stylish. Good for traveling with friends. Awesome for families. Awesome for a beach holiday.

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4.5

"Room needs to be improved"

The bathrooms, A/C, and minibars are problems, with insufficient maintenance. Great views and big, clean, generally okay rooms. Substandard furniture, beds and balcony. Shower can be a problem.

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3.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.2

"Great location"

Great location. Great shopping and the beach nearby.

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8.8

"Beautiful beach"

Beautiful beach.

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7.5

"Fantastic service"

Friendly, acceptably professional service.

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6.8

"Ordinary amenities"

Great grounds and decent buildings.

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6.1

"Food is all right"

Awesome dining experience with a decent menu and fairly tasty food.

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5.0

"Comfortable"

More comfort would be nice.

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5.0

"Decent vibe"

Atmosphere not particularly friendly, giving poor vibes.

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4.4

"Room needs to be improved"

Rooms need regular maintenance.

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9.2

"Great location"

Great location.

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8.5

"Beautiful beach"

Beautiful beach.

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7.7

"Best value for money"

Best value for money.

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7.6

"Fantastic service"

Friendly service.

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5.7

"Standard bar"

Standard bar.

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5.5

"Food is all right"

Food is all right.

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5.3

"Comfortable"

Average comfort, but beds are not great.

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4.7

"Room needs to be improved"

Guests complain about the rooms and subpar beds.

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4.6

"Vibe is not too good"

Vibe is not too good.

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9.1

"Great location"

Great location.

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7.8

"Best value for money"

Best value for money.

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7.4

"Fantastic service"

Fantastic service.

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5.6

"Food is all right"

Food is all right.

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4.7

"Room needs to be improved"

Room needs to be improved.

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