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Jalan Sultan Ismail 1, 50250, Kuala Lumpur, Malaysia

Review Score

Based on 8707 reviews

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8.3

Location

9.5

1918 reviews

Wellness Area

8.9

99 reviews

WiFi

8.7

85 reviews

Breakfast

8.5

877 reviews

Service

8.5

2100 reviews

Food

8.4

558 reviews

Room

6.7

2059 reviews

Comfort

5.7

855 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Convenient car access and well-priced parking. Parking is rare.

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8.9

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.7

"Good internet service"

Good wifi quality. Free internet.

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8.5

"Tasty breakfast"

Great and affordable breakfast.

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8.5

"Fantastic service"

Friendly and professional staff, and great laundry service. Great reception, waitstaff, and management. Average bar service and housekeeping. Great concierge service. Room service is perfect. Booking process is sufficient. Recreation staff is nice.

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8.4

"Delicious food"

Great overall dining experience, good side dishes, and good snacks. Affordably priced restaurant with great menu and excellent desserts. Average vegetarian & vegan dishes.

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6.7

"Room is all right"

Rooms and beds are adequate. Bathrooms are large but with substandard cleaning. Poorly-maintained rooms with subpar furniture and TVs. Rooms needing updating with poor quality A/C and minibars. Shower was ok.

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5.7

"Comfortable"

Mediocre comfort, room sizes and beds. Spacious bathroom, but rooms are too noisy, with poor A/C.

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9.3

"Great location"

Good location, close to public transport. Shopping, restaurants and bars in the area are great. Parking is rare.

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8.7

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.5

"Tasty breakfast"

Tasty breakfast.

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8.3

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Great concierge service.

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8.0

"Delicious food"

Menu is excellent with tasty food.

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7.6

"Good internet service"

Good wifi quality.

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6.1

"Room is all right"

Rooms and beds are adequate. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Great views, but low quality air conditioning, televisions, and furnishing. Shower can be a problem.

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5.2

"Comfortable"

Mediocre comfort, room sizes and beds. Deficient A/C and too noisy rooms.

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9.6

"Great location"

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Parking is rare.

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8.7

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory. Room service is perfect. Great concierge service.

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8.6

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.3

"Delicious food"

Great menu with excellent food, especially dessert.

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8.1

"Tasty breakfast"

Tasty breakfast.

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7.2

"Good internet service"

Good internet service.

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6.7

"Room is all right"

Old rooms, but decent size, clean enough, with okay beds. Bathrooms are large but with substandard cleaning. Badly maintained rooms with poor air conditioning, televisions, and furniture. Shower was ok.

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5.6

"Comfortable"

Mediocre comfort, room sizes and beds. Spacious bathroom, but rooms are too noisy, with poor A/C.

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9.5

"Great location"

Great location near lots of shopping.

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8.9

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping.

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8.8

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.7

"Tasty breakfast"

Tasty breakfast.

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8.7

"Delicious food"

Menu is excellent with tasty food.

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7.5

"Good internet service"

Good wifi quality.

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5.7

"Room is all right"

Rooms and beds are adequate. Outdated, insufficiently maintained rooms with poorly rated bathrooms. People dislike the TVs, A/C, and furniture.

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5.2

"Comfortable"

Mediocre comfort, room sizes and beds. Deficient A/C and too noisy rooms.

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9.2

"Great location"

Great location near shopping and public transport.

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8.9

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception. Room service is perfect.

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8.5

"Tasty breakfast"

Tasty breakfast.

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8.1

"Delicious food"

Menu is excellent with tasty food.

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7.5

"Good internet service"

Good wifi quality.

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7.0

"Great room"

Great, reasonably-sized rooms. Old but clean enough rooms, decent beds, and less clean bathrooms. Shower can be a problem.

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5.6

"Comfortable"

Rooms adequately-sized and relatively comfortable but too noisy.

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