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1A Jalan Mathies Sarawak , 93100, Kuching, Malaysia

Review Score

Based on 6580 reviews

heart

8.0

Location

8.9

612 reviews

Comfort

8.1

737 reviews

Service

7.0

1497 reviews

Breakfast

6.8

488 reviews

Room

6.6

1859 reviews

WiFi

4.3

123 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location. Near city centre with great sightseeing and nearby restaurants. Shopping is ok. Great accessibility by car with affordable parking.

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8.1

"Rather comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds. Could be quieter.

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7.0

"Fantastic service"

Service efficiency and reception are OK, but management are lacking. Lacking housekeeping and poor restaurant service, but friendly service overall. Room service could have been improved. Concierge service is average. Booking process should be better organized. Recreation staff is nice. Bar service is acceptable. Hotel security is ok.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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6.6

"Room is all right"

Decent, spacious rooms with comfy beds and excellent views. Complaints about cleanliness, maintenance, and TVs. Bathrooms are large but with substandard cleaning. Rooms look old, with poor kitchenettes, minibars and furniture. Shower can be a problem.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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8.9

"Great location"

Great location. Decent shopping and great sightseeing.

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7.2

"Fantastic service"

Management seems lacking, with badly rated housekeeping, but friendly service. Average reception and service professionalism is typical. Room service could have been improved.

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6.5

"Breakfast is average"

Breakfast is average.

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6.3

"Room is all right"

Old, poorly maintained, but acceptably clean rooms. Amply-sized rooms with excellent beds and superb views. Bathrooms are large but with substandard cleaning. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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5.1

"Food is all right"

Poor menus and okay food.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location.

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6.4

"Breakfast is average"

Breakfast is average.

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6.0

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Poorly maintained and cleaned rooms with substandard A/C. Bathrooms are large but with substandard cleaning.

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6.0

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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3.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Great location"

Generally well-located with OK shopping options.

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7.6

"Awesome vibe"

Awesome vibe. Relatively modern hotel. Entrance area is ok. Friendly atmosphere. Luxurious Hotel.

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7.2

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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7.0

"Tasty breakfast"

Breakfast is average.

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6.9

"Room is all right"

Decent, large rooms with beautiful views and cozy beds. Guests complain about cleanliness, maintenance, and furnishing. The bathrooms are large but otherwise not very highly rated.

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5.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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4.4

"Bar could improve"

Bar could improve.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great location"

Great location.

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8.4

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds.

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6.8

"Room is all right"

Cleanliness is lacking in rooms and bathrooms. Amply-sized rooms with excellent beds and superb views. Shower can be a problem.

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6.8

"Service is adequate"

Friendly, more-or-less professional service, and so-so reception.

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6.7

"Breakfast is average"

Breakfast is average.

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5.2

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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