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1A Jalan Mathies Sarawak , 93100, Kuching, Malaysia

Review Score

Based on 5142 reviews

heart

8.0

Location

9.0

555 reviews

Comfort

8.2

630 reviews

Breakfast

7.2

404 reviews

Service

7.2

1268 reviews

Room

6.1

1595 reviews

WiFi

2.3

143 reviews

100% Verified Real Reviews

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9.0

"Great location"

Great location. Shopping is ok. Near city centre with great sightseeing and nearby restaurants. Average parking. Convenient car access and well-priced parking.

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8.2

"Rather comfortable"

Comfortable, spacious rooms, but deficient A/C. Tranquil room with excellent beds and sizable bathrooms.

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7.2

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.2

"Fantastic service"

Lacking housekeeping and poor restaurant service, but friendly service overall. Management and reception are decent and somewhat professional. Room service could have been improved. Booking process should be better organized. Concierge service is average. Hotel security is ok. Standard laundry service.

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6.1

"Room is all right"

Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Amply-sized rooms with excellent beds and superb views. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

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2.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.2

"Great location"

Great location.

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8.1

"Fantastic service"

Adequately professional and very friendly service with good reception.

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7.5

"Tasty breakfast"

Tasty breakfast.

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7.3

"Great room"

Big rooms with great beds and views, acceptably clean. Rooms in need of maintenance, with poorly rated bathrooms and furniture. Shower can be a problem.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great location"

Generally well-located with OK shopping options.

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7.2

"Tasty breakfast"

Tasty breakfast.

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6.3

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

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6.1

"Room is all right"

Decent, large rooms with beautiful views and cozy beds. Guests complain about cleanliness, maintenance, and furnishing. Bathrooms are large but with substandard cleaning. Shower can be a problem.

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4.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location.

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6.9

"Breakfast is average"

Breakfast is average.

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6.7

"Service is adequate"

Service and reception relatively professional and friendly but housekeeping is not great.

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4.9

"Room needs to be improved"

Guests complain about cleanliness, maintenance, and furnishing. Large rooms with nice views and OK beds. Bathrooms are large but with substandard cleaning.

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4.4

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location.

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7.3

"Fantastic service"

Adequately professional and very friendly service with good reception.

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7.0

"Tasty breakfast"

Tasty breakfast.

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6.6

"Room is all right"

Cleanliness is lacking in rooms and bathrooms. Amply-sized rooms with excellent beds and superb views.

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5.1

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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2.2

"Complaints about WiFi"

Wifi quality could be improved.

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