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5581 Murray St. , L2G 2J6, Niagara Falls, Canada

Review Score

Based on 375 reviews

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5.7

Location

9.1

84 reviews

Pool

7.6

21 reviews

Service

4.4

45 reviews

WiFi

4.0

19 reviews

Room

3.4

158 reviews

Cleanliness

2.8

99 reviews

Wellness Area

2.5

8 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location. Parking is good and affordable. Good dining out, sightseeing, and okay shopping nearby.

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7.6

"Great pool"

Good pool, acceptably clean.

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4.4

"Service could be improved"

Complaints about reception service. Service is welcoming, but housekeeping is not great. Management is acceptable.

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4.0

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"Room needs to be improved"

Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Large but poorly-maintained rooms, and uncomfortable beds. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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2.8

"Could use a good cleaning"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

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2.5

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.1

"Great location"

Great location.

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7.5

"Great pool"

Good pool, acceptably clean.

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4.6

"Service could be improved"

Friendly but otherwise subpar service.

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3.6

"Room needs to be improved"

Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms. Substandard furniture, A/C, minibar and TV's.

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3.3

"Could use a good cleaning"

Pool relatively clean but rooms are untidy. Hotel facilities could use a good clean.

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9.1

"Great location"

Great location.

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2.7

"Room needs to be improved"

Room needs to be improved.

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9.2

"Great location"

Great location.

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2.9

"Room needs to be improved"

Room needs to be improved.

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