facebook
cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

CALLE 20 NO 298 ENTRE 5 Y 10 , 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 948 reviews

heart

8.1

Location

9.1

183 reviews

Vibe

8.1

114 reviews

Bar and Beverages

7.9

61 reviews

Service

7.3

262 reviews

Breakfast

6.6

125 reviews

Room

5.5

281 reviews

WiFi

4.5

35 reviews

Cleanliness

4.3

65 reviews

100% Verified Real Reviews

grey circle

9.1

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach. Average parking. Affordable parking. Medium distance to city centre.

grey circle

8.1

"Awesome vibe"

Excellent vibe and pretty inviting atmosphere. Stylish hotel. Relatively modern hotel. Entrance area is not particularly attractive. Good for traveling with friends. Nice boutique hotel. Nice for romantic trips.

grey circle

7.9

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Bar service is acceptable.

grey circle

7.3

"Fantastic service"

Good enough management and very friendly staff. Housekeeping is not great, and guests complain about service professionalism. Reception and bar service are as expected. Hotel security can be an issue. Booking process should be better organized.

grey circle

6.6

"Breakfast is average"

Affordable, fairly tasty breakfasts.

grey circle

5.5

"Room is all right"

So-so beds and decent, big rooms. Bathrooms and rooms are untidy. Poorly maintained rooms with few views and insufficient A/C. Shower can be a problem. Nice balcony.

grey circle

4.5

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

4.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

grey circle

9.0

"Great location"

Excellent location near the beach with acceptable parking.

grey circle

8.2

"Bar is awesome"

Bar is awesome. Bar service is acceptable.

grey circle

7.6

"Awesome vibe"

Excellent vibe and pretty inviting atmosphere. Relatively modern hotel. Stylish hotel.

grey circle

7.4

"Tasty breakfast"

Great and affordable breakfast.

grey circle

7.2

"Fantastic service"

Friendly but unprofessional service. Reception and bar service are as expected.

grey circle

5.8

"Room is all right"

So-so beds and decent, big rooms. Poorly cleaned, poorly-maintained rooms with inadequate bathrooms and A/C. Shower can be a problem.

grey circle

4.3

"Could use a good cleaning"

Rooms could be cleaner. Moderately clean hotel facilities.

grey circle

3.9

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

9.2

"Great location"

Great location.

grey circle

8.3

"Best value for money"

Best value for money.

grey circle

7.4

"Fantastic service"

Fantastic service.

grey circle

7.3

"Awesome vibe"

Awesome vibe.

grey circle

6.0

"Comfortable"

Beds are decent and generally comfortable.

grey circle

5.2

"Room is all right"

Average rooms with standard beds.

grey circle

2.1

"Complaints about WiFi"

Wifi quality could be improved.

Upload your photos

Browse REINA ROJA traveller photo gallery

Photos from travellers