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24 Public Square , 44113, Cleveland, United States of America

Review Score

Based on 1969 reviews

heart

8.2

Service

8.3

503 reviews

Location

8.2

421 reviews

Breakfast

7.7

80 reviews

Vibe

6.1

246 reviews

Room

5.8

611 reviews

Cleanliness

5.4

167 reviews

Comfort

5.3

324 reviews

WiFi

5.3

53 reviews

Wellness Area

5.0

15 reviews

Value for money

4.3

179 reviews

Pool

2.5

36 reviews

100% Verified Real Reviews

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8.3

"Fantastic service"

Friendly, professional service, especially in the restaurant, but lower quality housekeeping. Bar service is acceptable. Room service is perfect. Valet service is ok. Recreation staff is nice.

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8.2

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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7.7

"Tasty breakfast"

Great and affordable breakfast.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Luxurious Hotel. Good casino hotel. Good choice for a city trip. Good for business people.

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5.8

"Room is all right"

Beds and views are impressive, but cleanliness just so-so. Poorly-maintained, small rooms with subpar TV's and furniture. Outdated rooms with poor kitchenettes, minibars and A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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5.4

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.3

"Comfortable"

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

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5.3

"Regular internet service"

Expensive but decent WiFi. Wifi quality could be improved.

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5.0

"Sufficient wellness & sports facilities"

Average wellness and fitness area.

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4.3

"Value for money could be better"

Value for money could be better. Relatively high internet cost. Fair breakfast prices. Normally priced food.

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2.5

"Pool should be renewed"

Pool should be renewed.

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8.3

"Fantastic service"

Service is professional and friendly.

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8.2

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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7.5

"Tasty breakfast"

Tasty breakfast.

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5.4

"Decent vibe"

Decent vibe. Hotel could use some updating. Entrance area is ok.

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5.0

"Quite clean"

Buildings are reasonably clean, but less well kept up rooms.

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4.8

"More comfort would be nice"

Small, not so comfortable rooms with nice beds but poor A/C.

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4.8

"Room needs to be improved"

Small, poorly cleaned rooms and subpar bathrooms. Excellent beds and great views. Outdated, poorly maintained rooms with insufficient A/C.

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4.1

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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2.6

"Complaints about WiFi"

Poor, over-priced WiFi.

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2.2

"Pool should be renewed"

Pool should be renewed.

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7.8

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.7

"Fantastic service"

Friendly service, and reception was okay.

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5.5

"Decent vibe"

Decent vibe. Hotel could use some updating.

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5.2

"Quite clean"

Room cleanliness is acceptable.

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4.8

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C.

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4.6

"Room needs to be improved"

Small rooms, inadequate A/C, and poor bathrooms. Room cleanliness is acceptable.

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4.1

"Value for money could be better"

Value for money could be better.

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3.3

"Complaints about WiFi"

Complaints about WiFi.

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8.4

"Great location"

Great location.

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8.3

"Fantastic service"

Fantastic service.

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7.0

"Great amenities"

Good amenities and hotel building is acceptable.

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5.0

"Comfortable"

More comfort would be nice.

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4.6

"Room needs to be improved"

Room needs to be improved.

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8.2

"Great location"

Great location.

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8.0

"Fantastic service"

Fantastic service.

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5.2

"Room is all right"

Room is all right.

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