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300 MOUNTAIN AVENUE P.O.BOX 1110 , T1L 1J2, Banff, Canada

Review Score

Based on 2027 reviews

heart

8.7

Service

9.0

641 reviews

Location

8.3

417 reviews

Room

7.9

750 reviews

Amenities

7.7

157 reviews

Comfort

7.6

247 reviews

Vibe

7.0

167 reviews

Cleanliness

6.7

142 reviews

Breakfast

6.5

66 reviews

WiFi

4.1

22 reviews

100% Verified Real Reviews

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9.0

"Fantastic service"

Great management and friendly, professional service, particularly at the bar. Reception is OK but housekeeping is substandard. Good shuttle service. Great concierge service. Recreation staff is nice. Room service is perfect. Booking process should be better organized. Great valet service.

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8.3

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Near enough to the city centre, with great sightseeing, shopping, and dining. Reasonably accessible by car.

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7.9

"Great room"

Big rooms with excellent views, excellent balconies, and excellent beds. Clean enough rooms, but furniture is poor. Inadequate minibars in older, poorly-maintained rooms. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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7.7

"Great amenities"

Great buildings with exceptional entrance area, but outdated facilities. Elevator in need of updating.

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7.6

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms but not so noisy.

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7.0

"Awesome vibe"

Awesome vibe. Hotel could use some updating. Pleasant entrance area. Stylish hotel. Luxurious Hotel. Awesome for families.

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6.7

"Quite clean"

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities.

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6.5

"Breakfast is average"

Breakfast is decent but expensive.

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4.1

"Complaints about WiFi"

Wifi quality could be improved.

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8.7

"Fantastic service"

Reception is decent, with overall friendly and professional service. Good shuttle service. Great concierge service.

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8.2

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Medium distance to city centre. Reasonably accessible by car.

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7.8

"Great room"

Big rooms with great beds and views, acceptably clean. Old, poorly-maintained rooms with deficient furniture and bathrooms.

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6.5

"Quite clean"

Room cleanliness is acceptable.

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6.4

"Breakfast is average"

Breakfast is average.

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5.5

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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8.4

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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7.7

"Great room"

Amply-sized rooms with excellent beds and superb views. Rooms acceptably clean, but needing maintenance, with poor bathrooms.

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7.7

"Great location"

Great location. Pricey, inconvenient parking.

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6.8

"Breakfast is average"

Breakfast is average.

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6.7

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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5.5

"Fairly good value for money"

Fairly good value for money.

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4.4

"Complaints about WiFi"

Complaints about WiFi.

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8.7

"Fantastic service"

Friendly service.

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8.2

"Great location"

Great location.

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7.7

"Great room"

Lovely rooms with pleasant views.

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7.7

"Delicious food"

Delicious food.

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