cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Retorno del Rey #36, Zona Hotelera , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 532 reviews

heart

9.3

Location

9.6

90 reviews

Cleanliness

9.4

35 reviews

Service

9.3

240 reviews

Food

9.2

110 reviews

Breakfast

8.7

21 reviews

Comfort

8.6

35 reviews

Room

8.3

97 reviews

Wellness Area

8.2

15 reviews

Bar and Beverages

5.7

8 reviews

Value for money

5.2

57 reviews

100% Verified Real Reviews

grey circle

9.6

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

grey circle

9.4

"Clean"

Clean hotel facilities. Clean rooms.

grey circle

9.3

"Fantastic service"

Service is welcoming but the reception is subpar. Professional housekeeping, pool/beach service, and restaurant service. Great concierge service. Recreation staff could be nicer.

grey circle

9.2

"Delicious food"

Great menu with acceptable prices.

grey circle

8.7

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

grey circle

8.6

"Rather comfortable"

Very comfortable, spacious, and quiet rooms with wonderful beds.

grey circle

8.3

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Poor maintenance in rooms and bathrooms.

grey circle

8.2

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

grey circle

5.7

"Standard bar"

Standard bar.

grey circle

5.2

"Fairly good value for money"

Fairly good value for money. Normally priced food. Acceptable breakfast prices.

grey circle

9.4

"Great location"

Great location.

grey circle

8.9

"Delicious food"

Delicious food.

grey circle

8.4

"Great room"

Lovely rooms with pleasant views.

grey circle

8.1

"Fantastic service"

Service is professional and friendly.

grey circle

4.9

"Value for money could be better"

Value for money could be better.

grey circle

9.7

"Great location"

Great location.

grey circle

9.2

"Delicious food"

Delicious food.

grey circle

9.2

"Fantastic service"

Fantastic service.

grey circle

8.9

"Tasty breakfast"

Tasty breakfast.

grey circle

8.4

"Great room"

Great room.

grey circle

6.3

"Decent vibe"

Decent vibe.

Upload your photos

Browse The Ritz-Carlton Cancun traveller photo gallery

Photos from travellers