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BLVD KUKULCAN LOTE 64 KM 20 5 ZONA HOTELERA , QR 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 2073 reviews

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8.0

Service

8.7

958 reviews

Location

8.6

414 reviews

Breakfast

7.9

56 reviews

Value for money

6.3

286 reviews

Food

6.3

779 reviews

Room

5.4

573 reviews

Vibe

4.9

260 reviews

Comfort

4.2

199 reviews

WiFi

2.0

203 reviews

100% Verified Real Reviews

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8.7

"Fantastic service"

Great, friendly housekeeping. Recreation staff is nice. Service is professional and excellent childcare is available. Great service at restaurant and pool, and excellent bar tenders. Decent reception but complaints about management. Room service could have been improved. Booking process should be better organized. Concierge service could be more helpful. Hotel security is ok.

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8.6

"Great location"

Great location with good access by car. Close to the beach, with great shopping and sightseeing nearby. Near to public transport and the airport. City centre is hard to reach. Limited choice of restaurants & bars in the area.

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7.9

"Tasty breakfast"

Great and affordable breakfast.

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6.3

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Food and breakfast are well-priced.

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6.3

"Food is all right"

Poorly rated dining experience, but acceptable desserts and fruits. Decent menu, and affordable food. Great pizza and snacks. No good fish & seafood. Good sushi. Relatively tidy dining area but complaints about side dishes. Untasty beef dishes & steak.

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5.4

"Room is all right"

Rooms amply-sized and moderately tidy with excellent views. Poorly maintained, old rooms with poor air conditioning and uncomfortable beds. Small but relatively clean bathrooms. Poorly furnished with bad TV's and balconies. Acceptable minibar. Shower can be a problem.

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4.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Awesome for a beach holiday. Awesome for families. Good resort hotel.

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4.2

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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2.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Reception is all right.

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8.4

"Great location"

Great location. Close to the beach with great sightseeing. City centre is hard to reach.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.2

"Delicious food"

Good food but an uninteresting menu and overall poor experience. Great pizza and desserts.

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6.3

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.7

"Room is all right"

Room size and cleanliness are OK, but furnishings and A/C are lacking. Poorly-maintained rooms, and low rated bathrooms and beds, but great views. Shower can be a problem.

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4.3

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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2.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.1

"Fantastic service"

Professional and friendly reception and restaurant service. Recreation staff is nice.

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9.0

"Great location"

Great location near the airport. Beach nearby.

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7.7

"Tasty breakfast"

Tasty breakfast.

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6.5

"Standard bar"

Standard bar. Alcoholic drinks are not the best.

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6.0

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.1

"Room is all right"

Old, reasonably-sized rooms with poor bathrooms. Excellent views, but some issues with beds and room maintenance.

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4.6

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively luxurious.

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3.8

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

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2.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Fantastic service"

Fantastic service.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

Photos from travellers