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137 ESPLANADE , 4870, Cairns, Australia

Review Score

Based on 2365 reviews

heart

7.5

Location

9.4

657 reviews

Service

7.8

665 reviews

Room

5.1

990 reviews

Breakfast

4.8

107 reviews

Amenities

3.9

262 reviews

Cleanliness

3.5

349 reviews

Vibe

2.5

327 reviews

WiFi

2.0

146 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location near the airport. Centrally located, near restaurants, bars, and shopping. Good car access, but so-so parking. Standard parking prices.

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7.8

"Fantastic service"

Tour guide was fantastic and service is welcoming. Reception is OK but housekeeping is substandard. Well-managed, with professional service. Room service could have been improved. Booking process is sufficient. Great concierge service. Good shuttle service.

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5.1

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Old, poorly maintained rooms with substandard A/C and furnishings. Mediocre sized, poorly cleaned bathrooms. Poorly maintained rooms, with substandard TV's, minibars, and kitchenettes. Adequate balcony. Shower can be a problem.

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4.8

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.9

"Amenities are not the best"

Older facilities and unpleasant entrance area. Nice grounds with great facilities for kids. Architecture not so nice. Adequate terrace. Outdoor sports facilities are ok.

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3.5

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning.

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2.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel. Good resort hotel. Awesome for families. Good choice for a city trip.

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2.0

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.6

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.5

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

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6.3

"Fairly good value for money"

Fairly good value for money.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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4.9

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Large rooms with great views, decent balconies, and so-so beds. Rooms are run down with bad furniture and TVs and filthy bathrooms. Shower can be a problem.

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4.5

"Breakfast can be improved"

Breakfast can be improved.

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3.7

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Architecture not so nice.

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3.2

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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2.1

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish. Entrance area is not particularly attractive.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.5

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping.

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5.0

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Out-dated rooms with OK TV's, but poor furnishings and A/C.

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4.2

"Breakfast can be improved"

Breakfast can be improved.

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3.7

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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7.5

"Fantastic service"

Reception is decent, with overall friendly and professional service. Room service could have been improved.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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4.8

"Breakfast can be improved"

Breakfast can be improved.

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4.4

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Large rooms with nice views and OK beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

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3.4

"Amenities are not the best"

Facilities in need of refurbishment. Architecture not so nice.

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3.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location.

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7.6

"Fantastic service"

Fantastic service.

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5.6

"Room is all right"

Room is all right.

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