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137 ESPLANADE , 4870, Cairns, Australia

Review Score

Based on 2594 reviews

heart

7.5

Location

9.4

722 reviews

Service

7.9

733 reviews

Room

5.3

1071 reviews

Breakfast

5.0

117 reviews

Amenities

4.3

286 reviews

Cleanliness

3.7

372 reviews

Vibe

2.5

384 reviews

WiFi

2.1

166 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location near the airport. Central location with great sightseeing, dining out and shopping. Average parking. Convenient car access and well-priced parking.

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7.9

"Fantastic service"

Friendly service, especially in the restaurant. Reception and management are fine, but housekeeping is below average. Professional service, and great tour guides. Room service could have been improved. Booking process is sufficient. Good shuttle service.

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5.3

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Guests complain about cleanliness, maintenance, and furnishing. Rooms are older, with low rated A/C, TV's and kitchenettes. Mediocre sized, poorly cleaned bathrooms. Adequate balcony. Shower can be a problem.

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5.0

"Breakfast is average"

Breakfast is decent but expensive.

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4.3

"Amenities are not the best"

Older facilities and unpleasant entrance area. Nice grounds with great facilities for kids. Architecture not so nice. Adequate terrace. Outdoor sports facilities are ok.

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3.7

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

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2.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel. Good choice for a city trip. Awesome for families.

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2.1

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.6

"Great location"

Great location with good parking availability. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

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7.6

"Fantastic service"

Restaurant service is friendly and professional. Reception is OK but housekeeping is substandard. Room service could have been improved.

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6.2

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.0

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Untidy, outdated, badly-maintained rooms with bad minibars. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Adequate balcony. Shower can be a problem.

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4.6

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.9

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Architecture not so nice.

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3.4

"Could use a good cleaning"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

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2.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish. Entrance area is not particularly attractive.

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2.0

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.2

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.5

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping.

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5.0

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Out-dated rooms with OK TV's, but poor furnishings and A/C.

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4.5

"Breakfast can be improved"

Breakfast can be improved.

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4.1

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds.

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3.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location, near nice bars and restaurants.

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7.7

"Fantastic service"

Reception is decent, with overall friendly and professional service. Room service could have been improved.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.1

"Breakfast is average"

Breakfast is average.

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4.4

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Large rooms with nice views and OK beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

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3.8

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating. Architecture not so nice.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location.

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7.8

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.5

"Food is all right"

Food is all right.

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6.3

"Comfortable"

Comfortable.

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5.7

"Room is all right"

Room is all right.

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2.4

"Vibe is not too good"

Vibe is not too good.

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