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137 ESPLANADE , 4870, Cairns, Australia

Review Score

Based on 1693 reviews

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7.5

Location

9.4

465 reviews

Service

7.7

474 reviews

Value for money

6.4

123 reviews

Comfort

6.0

350 reviews

Food

5.4

137 reviews

Room

4.9

737 reviews

Breakfast

4.4

77 reviews

Amenities

3.7

194 reviews

Cleanliness

3.2

267 reviews

Vibe

2.2

236 reviews

WiFi

1.8

102 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location near the airport. Centrally located, near restaurants, bars, and shopping. Good car access, but so-so parking. Standard parking prices.

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7.7

"Fantastic service"

Friendly service, and excellent management. Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Professional service, and great tour guides. Room service could have been improved. Booking process should be better organized.

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6.4

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Free internet.

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6.0

"Comfortable"

Large rooms with average comfort and standard beds. Decent-sized bathrooms, but noisy rooms and insufficient A/C.

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5.4

"Food is all right"

Poor dining experience with untidy dining area. Pricey food and unpopular desserts.

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4.9

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Large rooms with great views, decent balconies, and so-so beds. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.

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4.4

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.7

"Amenities are not the best"

Older facilities and unpleasant entrance area. Nice grounds with great facilities for kids. Architecture not so nice. Outdoor sports facilities are ok. Good meeting & event facilities.

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3.2

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning.

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2.2

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel. Good choice for a city trip. Awesome for families.

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1.8

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.6

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.6

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping. Room service could have been improved.

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5.9

"Fairly good value for money"

Fairly good value for money.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.2

"Food is all right"

Decent food and menu.

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4.5

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Large rooms with great views, decent balconies, and so-so beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

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4.1

"Breakfast can be improved"

Breakfast can be improved.

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3.5

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds.

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2.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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1.6

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish.

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9.2

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.5

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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6.5

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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6.1

"Fairly good value for money"

Fairly good value for money.

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5.1

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Out-dated rooms with OK TV's, but poor furnishings and A/C.

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5.0

"Food is all right"

Food is all right.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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3.6

"Amenities are not the best"

Guests like the grounds but not the buildings or lobby.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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7.3

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished. Room service could have been improved.

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6.2

"Fairly good value for money"

Fairly good value for money.

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5.6

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.3

"Food is all right"

Food is all right.

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4.6

"Breakfast can be improved"

Breakfast can be improved.

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4.5

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Large rooms with nice views and OK beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

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3.1

"Amenities are not the best"

Facilities in need of refurbishment.

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2.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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