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137 ESPLANADE , 4870, Cairns, Australia

Review Score

Based on 1993 reviews

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7.5

Location

9.4

543 reviews

Service

7.7

554 reviews

Comfort

6.1

393 reviews

Food

5.5

154 reviews

Room

5.0

834 reviews

Breakfast

4.5

86 reviews

Amenities

3.7

218 reviews

Cleanliness

3.3

299 reviews

Vibe

2.3

273 reviews

WiFi

1.7

117 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location near the airport. Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking. Standard parking prices.

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7.7

"Fantastic service"

Service is professional and friendly, with great tour guides. Reception and bar service are as expected. Housekeeping can be a problem. Room service could have been improved. Well-managed with superb restaurant service. Booking process is sufficient.

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6.1

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.5

"Food is all right"

Dining disappointed some guests in quality and price. Menu is okay but dining area could use better cleaning. Guests disliked the pork dishes, desserts, and fruits.

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5.0

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Old rooms with problems in furnishing and bathroom cleanliness. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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4.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.7

"Amenities are not the best"

Older facilities and unpleasant entrance area. Nice grounds with great facilities for kids. Architecture not so nice. Outdoor sports facilities are ok. Good meeting & event facilities.

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3.3

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning.

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2.3

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Good resort hotel. Good choice for a city trip. Awesome for families.

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1.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.6

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.3

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Room service could have been improved.

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6.3

"Fairly good value for money"

Fairly good value for money.

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5.6

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.3

"Food is all right"

Decent food and menu.

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4.7

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Large rooms with great views, decent balconies, and so-so beds. Rooms are run down with bad furniture and TVs and filthy bathrooms. Shower can be a problem.

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4.1

"Breakfast can be improved"

Breakfast can be improved.

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3.5

"Amenities are not the best"

Older facilities and unpleasant entrance area.

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3.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location with good parking availability. Centrally located, near restaurants, bars, and shopping.

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7.5

"Fantastic service"

Friendly, professional service, and decent reception, but less well rated housekeeping.

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6.5

"Fairly good value for money"

Fairly good value for money.

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5.3

"Food is all right"

Food is all right.

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5.1

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Out-dated rooms with OK TV's, but poor furnishings and A/C.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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3.4

"Amenities are not the best"

Older facilities and unpleasant entrance area.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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7.4

"Fantastic service"

Reception is decent, with overall friendly and professional service. Room service could have been improved.

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6.5

"Fairly good value for money"

Fairly good value for money.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.4

"Food is all right"

Food is all right.

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4.7

"Breakfast can be improved"

Breakfast can be improved.

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4.4

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Large rooms with nice views and OK beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

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3.1

"Amenities are not the best"

Facilities in need of refurbishment. Architecture not so nice.

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2.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location.

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7.4

"Fantastic service"

Fantastic service.

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