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Langham Place 8-14, W1B 2QS, London, United Kingdom

Review Score

Based on 2637 reviews

heart

7.4

Location

9.8

833 reviews

Service

7.6

461 reviews

Room

5.2

986 reviews

Cleanliness

4.2

237 reviews

Breakfast

3.5

101 reviews

Amenities

3.5

202 reviews

Vibe

2.0

267 reviews

WiFi

1.8

155 reviews

100% Verified Real Reviews

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9.8

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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7.6

"Fantastic service"

Great management and friendly, professional staff. Poorly rated housekeeping and restaurant service. Room service is average. Concierge service is average. Booking process should be better organized.

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5.2

"Room is all right"

Decent, but old rooms with poor maintenance and bad minibars. Rooms have cleanliness complaints and low rated A/C, furniture, and beds. Spacious rooms with excellent views. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem. Standard TV.

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4.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Architecture not so nice. Elevator is ok.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish. Entrance area is not particularly attractive. Atmosphere could be friendlier. Good for traveling with friends. Luxury hotel. Suitable for solo travelers.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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9.6

"Great location"

Good location, close to public transport. Shopping, restaurants and bars in the area are great.

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7.2

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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5.2

"Room is all right"

Decent rooms with passable beds, but badly kept up. Large rooms, good TV's, and great views. Complaints about age, cleanliness, and furnishing of the rooms. Bathrooms are large but with substandard cleaning. Shower can be a problem.

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4.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.8

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.3

"Amenities are not the best"

Older facilities and unpleasant entrance area. Architecture not so nice.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish. Atmosphere could be friendlier. Entrance area is not particularly attractive.

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9.8

"Great location"

Great location near shopping and public transport.

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7.2

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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4.6

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Weakness include A/C, furnishings, and bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem.

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3.8

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.4

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.4

"Amenities are not the best"

Facilities in need of refurbishment. Architecture not so nice.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

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9.9

"Great location"

Great location near lots of shopping.

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7.4

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated.

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5.9

"Fairly good value for money"

Fairly good value for money.

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5.3

"Room is all right"

Average rooms, poorly cleaned and maintained. Guests complain about beds, furnishing, and bathrooms. Spacious rooms with excellent views.

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4.3

"Could use a good cleaning"

Rooms could be cleaner.

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3.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.1

"Breakfast can be improved"

Breakfast can be improved.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.7

"Great location"

Great location.

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7.4

"Fantastic service"

Friendly service.

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6.5

"Fairly good value for money"

Fairly good value for money.

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4.8

"Could use a good cleaning"

Rooms could be cleaner.

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4.8

"More comfort would be nice"

Noisy room lacking in comfort.

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4.3

"Room needs to be improved"

Older, poorly cleaned and maintained rooms and bathrooms. Great view.

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3.4

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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