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21 St Mary Street, CF10 1PL, Cardiff, United Kingdom

Review Score

Based on 2143 reviews

heart

8.1

Service

9.5

691 reviews

Breakfast

9.4

387 reviews

Location

9.3

611 reviews

Value for money

9.0

191 reviews

Room

6.0

586 reviews

WiFi

5.8

28 reviews

Vibe

3.0

216 reviews

Amenities

1.2

363 reviews

100% Verified Real Reviews

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9.5

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory. Smooth booking process. Recreation staff is nice. Great hotel security.

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9.4

"Tasty breakfast"

Great and affordable breakfast.

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9.3

"Great location"

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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9.0

"Best value for money"

Best value for money. Fair breakfast prices.

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6.0

"Room is all right"

Rooms and beds are adequate. Bathrooms are large but with substandard cleaning. Outdated, badly maintained rooms with poor furniture. No views, TV's and A/C substandard.

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5.8

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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3.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish. Entrance area is not particularly attractive. Suitable for solo travelers. Good for traveling with friends. Good choice for a city trip.

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1.2

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice. Handicap accessible facilities can be a problem.

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9.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.2

"Tasty breakfast"

Tasty breakfast.

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9.1

"Great location"

Awesome location near city centre, but inconvenient parking.

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4.9

"Room needs to be improved"

Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Rooms and beds are adequate.

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3.8

"Complaints about WiFi"

Wifi quality could be improved.

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2.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

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1.1

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating. Architecture not so nice.

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9.6

"Fantastic service"

Friendly service and great reception.

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9.3

"Tasty breakfast"

Tasty breakfast.

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9.3

"Great location"

Great location, close to the train station.

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5.4

"Room is all right"

Large enough and decently clean rooms with complaints about maintenance and bathrooms. Shower can be a problem.

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4.3

"Complaints about WiFi"

Wifi quality could be improved.

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2.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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1.1

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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9.6

"Fantastic service"

Friendly service and great reception.

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9.5

"Tasty breakfast"

Tasty breakfast.

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9.2

"Great location"

Great location.

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5.5

"Room is all right"

Decent rooms with passable beds, but badly kept up.

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2.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.5

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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